Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I have never had a puppy come to me with such an amazing disposition he has not stopped wagging his little tail since he got here and he's fit right in with everyone. He slept all night in my bed and we even had a nap today and he's just wonderful!”
“Over the last month, my family added two new members to our family. The first puppy was purchased through a traditional brick-and-mortar pet store, and the second through Pawrade. While both experiences were great, my family and I appreciate the personal touch, step-by-step process, and selection of Pawarade. Additionally, we decided to pick our puppy up personally. Doing so allowed us to meet the breeder and have time to bond with our pet on the ride home. ”
“The folks I dealt with at Parade were the friendliest and most helpful and professional people I have ever worked with. Kept me well informed all along the process. My wife and I are going to have many wonderful years with her. Thanks so much!”
“Arrival was very early in am.....didn't have any food to leave with the puppy....”
“Great job! So professional!”
“Love the service, very helpful, always in touch! ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We are so in love with him! Little Arthur ❤️❤️”
“Very exciting to meet Vito, he an amazing puppy!!!”
“Everything was great. Thank you. ”
“Perfect place to find the best Dog !”
“Unbelievable experience, best customer service and support. Incredible human verbal communication from start to finish. ”
“Kate has now been renamed Scout and she is adorable! Everyone who sees her just loves her - even the mailman stopped to play with her today. I highly recommend Pawrade. Everyone was very nice and helpful and Scout is a Real bundle of joy. My only reason for not giving five stars is because I was inundated with emails by a number of different people and didn't always understand who was asking for what. I am 72 and not a real tech person so I struggled a little with this. I would definitely recommend Pawrade and would use them again.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great service. Everyone was highly attentive, thoughtful and caring. I really appreciated the care they gave for our puppy.”
“This was such an easy, trustworthy way to find our new boy! We are in love! ”
“Wonderful experience Great staff in all departments Great customer service Fantastic delivery gentlemen He's a gift and apart from diarrhea has been doing great Had his first vet appointment today 👍🏼 Such a loving and joyful little boy ”
“We love our puppy, Winslow Arizona. He is just perfect. Thank you for adding this little, wonderful dog to our lives! ”
“We had a good experience with purchasing our newest member of the family. Everyone We dealt with at Pawrade was helpful and friendly. We chose to have the puppy delivered via ground transport. The delivery service was very professional and took great care of our little one. The only complaint is with the website. The site doesn't have accounts per se. When you purchase a puppy there isn't a portal or an account section to go to on the site to see the communications. You have to save an email to be able to click on that takes you to the message section to see all communications. The website issue, while a pain, isn't a deal breaker. I have already purchased another puppy from Pawrade and would again in the future if the need should arise.”
“Excellent polite professional service”
“Easy process, helpful coordinators. ”
“This process was so easy. Our puppy is a delight.”
“Obi is the BEST boy ever!”
“Represent that one might pay in three payments. Not true. Once you have the full Amy for puppy and once one has filler out a zillion forms . Yay! Time to ship puppy. No communication! No return calls for three days.”
“I Love my Lollie-Bella, great personality, almost pottie trained, I could Not picked a better Puppy. sleeps all night in her Bed, without crying. Lollie is a true Gem.”
“I took a chance on Pawrade based off the reviews. I am here to add to the positive experiences people are having!! I couldn't of asked for better experience. The staff at Pawrade actually call you and you speak with a real person. They quickly responded to my questions and made sure I had all of the information I needed to be ready for my new pup! I got a golden retriever puppy and she is just perfect!! If you're looking to get a puppy quickly and want someone to oversee the process for you, Pawrade is the way to go. ”
“Great experience. Puppy home safe and sound and adjusting well. Perfect addition to our family.”
“Kenny, now named Cooper, is a sweetheart. He and our other dog Chloe, who we adopted last August, get along great. He has only had 2 accidents in the house as the breeder mentioned he is 95% potty trained. Cooper is a great addition to our family. ”
“I was very pleased with the professionalism Pawrade provided when purchasing my new puppy, and I would highly recommend them to anyone looking to purchase a new puppy of their own. They made it a smooth process from beginning to end. Thank you again, Cathy ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
