“When our beloved Maltese, JJ passed away 6 months ago, my wife and I were not sure we would get another dog... until she found Pawrade. After extensive research, reading reviews and talking to the support team at Pawrade, we knew if we ever did get another puppy it would be here. And, it didn't take long to find our new little Havanese, Maisie. The mission statement of Pawrade is lived up to in the reality of their day to day business. They have got this down and made us feel so comfortable and secure in our purchase and the process so we could concentrate on the excitement of our new acquisition. The support team was amazing. Once purchased and approved, we were allowed to talk to the Breeder who was also amazing! Then their was the association with PetPay and the incredible Puppy Transport Company that brought our little girl right to our door! I cannot (and have not) stopped raving about this experience. I'd give 10 stars if I could!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“The selection of our puppy went smoothly. I had some reservations about spending so much money to buy a dog unseen across the country. There were lots of steps to take which were fully explained. I had a fear of getting a pup from a puppy mill but pictures and conversations eased that. We chose to have our pup driven instead of the choice of flying. She arrived exactly when expected. She is healthy, clean and inspected by our vet and deemed a good little dog we are already enjoying and love very much. ”
“I have purchased two puppies from Pawrade. Everyone I have worked with has been professional and caring. The breeders were great to work with as well. The puppies are beautiful and healthy. I would recommend Pawrade over and over again!”
“Pleasure to work. Thank you ”
“This entire puppy purchase through Pawrade was top notch from start to finish. Every single person I spoke to/zoomed with was knowledgeable, efficient & provided great customer service. There are many moving parts to this process & it can be a bit overwhelming. This crew works together as a team and made sure I was in the loop every step of the way. I am so happy I found my perfect little Dorkie at the Pawrade site. 🥰”
“Very Professional. Those two drivers are Awesome. Casey is settling in and having a good time. Her doctor is coming tomorrow to check her out,but she is eating and sleeping real well. Already found the doggie door and how to get outside. Thanks again for everything. Lyman ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We are overjoyed to have Harley! She is learning how to be part of our family, the kids and cats are learning how to live with a puppy, and Matt and I are learning how to be puppy parents 😅 She's doing great! She's very smart and is learning very quickly. She's also very loving. She loves giving us all kisses and snuggles. The process of adopting her was very secure and in-depth. We had to sign several documents and upload our IDs, but I'm very happy to know they are this thorough and won't give a puppy to just anyone. I'm very happy to know we adopted a puppy from a reputable breeder and not from a puppy mill or pet shop. Carli and Morgan were great at helping us through the process and answered all of our questions. The family who has Harley's mom were very friendly and knowledgeable. It was a wonderful exchange. ”
“Overall it was all great. Communication was a little slow with the breeder but I understand they have multiple transactions and can't immediately cater to one person requesting one of their puppies. I was a little paranoid and scared due to viewing some reviews but I received the healthy, playful adorable puppy I paid for safe and within the timeframe they said she would get here to me.”
“I am very pleased with Pawrade. Our puppy was delivered healthy, happy, and well cared for. I would very much recommend Pawrade to anyone looking to purchase a new puppy. ”
“She's perfect. They really worked hard at getting her 4 me. It was worth it. They seemed to really care about me and zalina uniting, I thank them for helping this old veteran get a puppy to help with my PTSD and emotional support therapy. I feel better already. Thanks ❤️ ya'll! Keep helping families become better families with the helping hand you provide. ”
“Awesome customer service, great communication all around, and our new puppy is so sweet. ”
“Very good and prompt. We love our new fur baby!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I am very pleased with how the entire transaction went down. The staff was very helpful during the whole process from the purchase to the delivery and best yet, the puppy is amazing! I would 100% recommend Pawrade!”
“I have had a great experience with Pawrade. We got our puppy, and the process was smooth and easy. ”
“My wife donna and I are thrilled by the experience we shared in obtaining Bell, know named Bella, sorry it's an Italian thing. She is so lovable and fun, she is adjusting extremely well, and our entire family loves her to the Moon and back. To Carli and Bell's original family the Martins, thank you oh so much We could not be any more pleased and satisfied with our experience. God Bless to you all With much adoration, Donna & Joe M”
“The process was a little daunting especially for those of us who not too tech savvy but everyone was very helpful in getting me through from start to finish ”
“To start the puppy is great. Since this is my second puppy I am rating you against my first experience with puppy spot. My biggest complaint is the lack of amenities. When I got my first puppy he came with a puppy carries a sample of the food he was eating some gifts like puppy toy and a little bed. With this one we received nothing. The puppy was just handed to me with a folder. I am not saying that you should get everything but maybe a small gift to show a little apparition for choosing your company. Thanks again ”
“I appreciated all the help in getting Elsye home. Thank you Kevin”
“Thank you so much Pawrade for helping me find this awesome girl. She's so playful and loving!! We're so happy with her!!! The delivery person always kept me updated and took great care of our baby, thank you so much!! This was an awesome experience! ”
“Love our new puppy. Thank you for your professionalism. Everything went well just as advertised!”
“I cannot rave about Pawrade enough!!! The communication was excellent, they answered all of my questions and sent updates along the way. The transportation was wonderful as well- puppy arrived happy, healthy, and with all of her paperwork. I would definitely use Pawrade again 10000%!!! ”
“We were so impressed with the way dogs are handled we bought another dog. Dogs are vet approved and delivered with tremendous care. We highly recommend Pawrade!”
“Everything went smooth with Parade and the breeder, and now we have the sweetest puppy in the world. I'm so grateful for the help!”
“This is the second puppy we purchased through Pawrade. The customer service, their attention to detail and delivery was seamless. My agent was fantastic. We are so happy with our fur baby. His sister is super happy and welcome him as she had known him forever. Thank you Pawrade.”
“The dog is beautiful. She arrive safe and sound and was full of energy. The experience from beginning to end was excellent. Everybody I spoke to was friendly and informative. Excellent experience all the way around.”
“Pawrade is amazing! I was hesitant to buy a puppy this way, but fell in love and there was no deterring me. I'm more of a shelter person, but I wanted a specific breed this time and Pawrade made it so easy and exciting. They answered every question I had and amazingly within minutes! I think that is why a service like this is so valuable. A breeder doesn't have time to be on the alert all the time but the staff at Pawrade does. They helped me set up delivery and my little dauchsund was delivered to my door and I'm beyond in love and she is so healthy! Thank you Pawrade for your service and the heart that you do it with!”
“The carrier was very pleasant and gave us an update on how she did for the ride. Let us know how she was eating and going potty. Gave us some left over food, and was on his way. I'm very happy that she was so good and happy for the entire ride. ”
“What a great experience this was from start to finish! Everyone was so helpful and walked me through the entire process. Mally n.k.a Grace was delivered yesterday, what a happy, sweet little girl! I would definitely recommend Pawrade to anyone looking for a pup”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.