Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We are so grateful for the opportunity to have Igloo in our home. The whole process from start to finish was professional and done in a timely manner. Igloo is adjusting well, having fun playing with siblings. ”
“I had been ripped off before trying to buy a puppy online. With this website I was guaranteed a puppy I got my puppy it was a very good experience and the security that they take is amazing.”
“My puppy arrived with an eye infection which I am still treating daily and intestinal bacteria and parasites which I am treating. I think it is important to expect your breeders to stick to standards you ask of them. You certainly make and expect demands of your buyers who pay thousands of dollars for your pets. Putting my puppy through having ointment put in her eyes twice a day and being forced to take two meds so she won't have constant diarrhea kind of puts a damper on the joy of having a new puppy.”
“My husband and I are so happy to have our Mini Goldendoodle in our lives. We purchased Francisca (renamed her Kasia) and the process was fairly smooth. She is a wonderfully sweet and playful puppy, and we look forward to having her part of my family for many years to come. I am still confused as to the breed her and dad are. It says Golden Retriever and mom Poodle on her description but vet vaccination records provided to me show mom and dad are both Mini Goldendoodles. In the end, I love her so but would love clarification and pics of both dog parents.”
“Pawrade was very attentive through the process of us bringing Tally home. Always available to answer any questions we had. Everyone we spoke to was very polite and always willing to help. Thank you!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Great process. Thank you ”
“I initially had many reservations about going online to get a puppy, but Pawrade was flawless in the whole operation, as well as the breeder they used. They were very helpful, communicative, thorough, and professional. I couldn't be happier with my new little girl. I would recommend Pawrade very highly for anyone looking for a new dog. ”
“I was very nervous about buying a puppy online. I finally saw the most adorable German Shepherd. I decided to give a call first before I pressed any buttons. I spoke with Paul the finance manager. He was so extremely helpful and kind. He made all my worries about buying a puppy online go away. After that the whole process was so easy with Renee Smith the customer service liaison. She reached out to me many times through messaging and by telephone. She was great and had so many good tips for new puppies. Renee R. the travel concierge helped to make travel arrangements for my new puppy. Harlee was transferred to us from Arkansas to Connecticut with no problems at all. She actually got here a little early. I highly recommend Pawrade. I would encourage anybody who wants to add a new puppy into their lives to use them. 🥰🐶”
“Pawrade made the entire process seamless. From Joseph Hess who helped me chose Phil and answered all my questions through Lindsey and Corbin who made the delivery and follow up a breeze. It was a great experience. There was also Renee who was super patient when we were coordinating having my son and daughter-in-law take delivery because the breeder was in their area. I would HIGHLY recommend Pawrade for choosing your new best friend!!”
“Seamless. Just got home from Columbia, MO. Instructions were meticulous. I would recommend. ”
“Everything went great from start to finish and everyone was very helpful and available to ask any questions! The transporter's were also very good about staying in touch along the way and letting us know exactly when they would arrive. We are so excited to add Binx to our family and we love him so much already! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The company is very personable and organized. They also send a ton of helpful information throughout the process. ”
“My experience with Pawrade was seamless! Very fast and communication was amazing throughout the entire process. I couldn't be happier with the choice that I made to work with Pawrade and purchase my pup. I'm in love! Thanks again Pawrade! I'd highly recommend! ”
“This is our 2nd puppy through Pawrade. Both times have been wonderful experiences or we would not have done it twice. We highly recommend Pawrade anytime anyone we know is looking for a puppy. Such great customer service, great follow through all over, no matter what stage of the process you are in, and best of all...healthy puppies. Everyone with Pawrade is always so kind, so helpful, and so sincere. Just truly some of the best people out there work for Pawrade. We are so happy with our entire experience both times and we have two of the best, most wonderful puppies. They are so loved and adored and it is very obvious that they came from breeders who loved them just like we do. This is so very important. Just like children, if puppies are loved from the beginning, they are sweet, kind, and loving when they arrive at their furever home, not to mention how healthy they are when they arrive. ”
“The process was really easy and had help with every step of the way. Would recommend this team any time. Thank you so much.”
“Everybody was great and stayed in contact with us through the entire process. We got our new puppy in excellent condition and in a timely manner. Our new puppy has brought us great joy and happiness already, thank you!”
“Our puppy was delivered at 2 am on a Saturday so the lighting wasn't good to inspect the puppy, plus we were very tired. Deliveries shouldn't be done in the middle of the night so adopters can properly evaluate the dog. Once we got the puppy inside, we noticed one of her paw nails was discoloured, and her fur was oily. It seems the delivery people only wiped her down instead of giving her a proper bath. We visited the vet on Monday, and she found both ears had infections, paw nail was infected and in-grown, and the vet suspected abuse as the puppy cowered and ran from anyone trying to pick her up. The breeder blamed the delivery service for the issues, but it's difficult to believe that all happened over the 1.5 days it took for the puppy to travel here. The breeder sent videos of her setup to prove she didn't mistreat dogs, and we saw she had a puppy mill, which pawrade guarantees will not be used. Dozens of dogs of at least 5 breeds in cages. We will not use this service again.”
“At first I was afraid to buy from pawrade because of all the scammers out there and I was always told never to buy a dog online. I am really glad I didn't listen to them. Charlie was delivered yesterday evening happy and healthy. This place is definitely not a scam! They held my puppy for me so I could get a loan, everyone was super helpful, nice, and actually cared unlike a lot of other businesses that treat you like a number on a spread sheet reading. Thank you so much for all your help! ”
“This was a very easy process for us. We had already purchased a puppy from here in Dec. 2021 and decided to get her a playmate! They are getting along great!”
“Professional and reliable. Kept word regarding delivery date and provided helpful information throughout the process. ”
“My new puppy is great. Thank you.”
“everything went as planed thanks you”
“I would recommend Pawrade. The process was easy, thorough and they delivered on their promises. We are very happy with our new furever friend. Thanks pawrade.”
“Stormy arrived safe and sound. The whole family loves her. She is so playful with tons of energy. She did have a double ear infection and giardia when she arrived but that is being treated and all is well. Pawrade was very easy to deal with. This was my first time ordering a pet online and it was a very positive experience.”
“This was our first time buying a puppy online. Thanks for making the process go so smootg. All is well and we are enjoying our new addition to our family. ”
“I appreciate the timely and helpful responses to my questions. We love our new puppy and your company was VERY easy to deal with. ”
“We recently adopted our dream puppy, Winston through Pawrade. Every segment of our experience from choosing the puppy until delivery from Texas to Florida was seamless. We had an opportunity to talk to the breeder who is superb. We adopted an Aussie doodle and he is healthy, already potty trained, very smart and A wonderful family friend.”
“We just bought our Puppy, now named Pippa Honeybunch from Pawrade. She is wonderful. Pawrade made the purchase of our adorable Maltipoo very easy. Agents were always available and the breeder was also helpful. Good experience all around. PS, Pippa is a dream dog. Judy”
“Pawrade is ausome. They keep you in touch all the way to the delivery of my puppy. Everyone is so nice here. I would not trust anyone else. My next purchase will be from Pawrade.😇”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
