“I am very happy with the process overall and how attentive the staff was before getting my puppy. Once I received the puppy all communication dropped off and everything regarding submitting a claim (for parasites) was made as difficult as possible and I was told it would take up to 90 days to get the reimbursement (probably only around $30) that comes with the "health guarantee." In reality there really doesn't seem to be a health guarantee, they are as stingy as possible and make the process as complicated as possible. ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Pawrade was fantastic in the process of purchasing my puppy! I would purchase with them again. My only caveat is that delivery would've taken 3 weeks, so I drove to get my puppy instead. No one's fault but the breeder even stated it doesn't typically take that long either so. Other than that it was great. Shout out to Lois! She was a great mediator ”
“Finally got our new puppy … it was a nice process the people were all very helpful always there with answers to lots of my questions. Totally wworth the wait was able to stock up and be prepared. Great choice would do it again”
“After many failed attempts with puppyspot veterinary checks and delivery issues, we decided to try one more time to get our new fur family member. So we looked online and saw Pawrade. We didn't want to deal with airlines and what not due to our experiences with puppyspot. However our agent Regina took it a step further and found our puppy here in California! So we looked at Sandra's profile and we couldn't be happier and excited. We made travel arrangements and WITHIN ONE WEEK, we had our new fur family in our arms, activated our 30 day MetLife insurance and drove home. Sandra has been an absolute joy and we make sure to pamper her with loves, toys, preventative care and spa days! Thank you all your efforts and care. ”
“Everyone who helped me with my forms was incredibly patient and informative. I'm two days in with my new dog Hank and loving every second with him. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“They were helpful every step of the way. I enjoyed working with them.”
“Nothing but helpful and kind encouragement ”
“WE love our precious pup! He is so cute!! We are definitely pleased with the whole process. Thanks to all the friendly, helpful people who helped me get every detail done correctly - from purchase to delivery, and answering all my questions along the way. Kay Langford”
“Good service for the most pet but the breeder lied about the expected weight of my dog saying he wouldn't be more than 20 lbs and then when i am handed my puppy i notice his paws are giant and the vet calculated estimated weight of at least 35 lbs. i paid for and was expecting a smaller mini Aussie so that was very frustrating and still no response regarding being deceived. Oh and when i kindly asked for periodic updates with videos and images of my puppy in anticipation of receiving him, i only received 2 blurry 5 sec videos. ”
“I loved the people who I spoke with throughout the process. That being said there were things o asked for more than once that I never received ( pictures of the puppy with her litter mates, parents, etc). I'm not thrilled with breeder at moment. Puppy arrived with a UTI and eye infection. She spent her first hours with me at the ER vet and when I reached out the the healthy puppy guarantee I'm going in circles. So if that doesn't resolve soon I will not recommend Pawrade. I've spent over 1200 dollars on her. I did submit to MetLife but they max out at 500. The flight nanny was absolutely amazing. He took great care of her and was very attentive and ingested. ”
“Very pleased thank you for my precious puppy!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Process was so easy. Feel comfortable that breeder was checked out and health is guaranteed.”
“I was a little skeptical when I first started the process just because it's all online. But the process was easy and all of my questions were answered along the way. My puppy is perfect! I appreciate everyone's help. ”
“Super easy process, everyone was super helpful along the way! I've already rendered a few friends!”
“Could not have been happier with the whole process; from start to finish, the folks at Pawrade were friendly, professional, and the communication was *excellent*! I was kept up to date every single step of the way, & they were very thorough in making sure my new puppers was going to a good home. At first, I had my doubts about getting my new puppy from a website, but the experience was amazing and I would absolutely use Pawrade again-Highly recommend! **********10 stars!!”
“We love our new puppy (Buddy ) He brings love and joy to our family. ”
“We are in love with our new Great Dane puppy Miss Minnie. She arrived after 3 days of travel today, had her vet appointment and is already starting to show off her personality. Pawrade made the process of finding and purchasing a new family member very easy. We highly recommend them to other prospective dog owners.”
“Hello I'm Jeannie and I have the pleasure of having Jaycee in my arms I just wanted to say that I am so extremely happy with pawrade ; they were unbelievable took me step-by-step called me as I needed help responded to me via email and help me with the transition from the location where JC was to hear she is doing wonderful I wouldn't have trusted anyone but after reading the reviews and talking to pawrade they made me feel at ease .”
“Pawrade hit it out of the park with our yorkie "Cornelius". From the moment he came thru our door we knew he was special. He's such a treasure. The service to bring him to us was awesome. We searched high & low for the right organization to find him for us and we can't say enough about pawrade. The whole process was up front and wonderful. The staff was very attentive to our messages and any worries we might have had. It's wonderful to have the joy of a healthy puppy back in our home again. For anyone skeptical about this site, rest assure pawrade is the business you want to find your furbaby. Thank you so much from the bottom of our hearts. BTW, Cornelius now goes by "Bentley". Pete & Roxanne ”
“It was an easy process. Would have given 5 stars but was not contacted for over a week on any updates. ”
“Puppy Reine has the new name Valk. She is an absolute sweetheart. She is training very well. She gets along with others, dogs, and cats. ”
“Pawrade was great. The whole process is like buying a house (LOL) but at least you know they are not a scam and they really make sure that the person who is receiving the dog is a real person and that they are going to take good care of their pet and that their pet is going to be well taken care of. I highly recommend them when looking for a new pet. I received my puppy in excellent condition and with all his shots and chipped and everything. I love my puppy. ”
“Was a pleasant experience dealing with everyone at pawrade. We're in love with our havanese ”
“This was the best thing I ever did. There are so many puppy scammers out there after 10 scammers I found Pawrade and they navigated me thru the whole process and today we have our fur baby. They help you thru the process, give you insurance, guarantee your puppy and assure you thru the transport. I highly recommend Pawrade.”
“At first I was warned not to buy online, but this is definitely not a scam. My puppy is home with me and the process was very efficient. My puppy came from datona beach, Florida. In the process of getting him, I got pictures and videos from the breeder, communicated with a travel agent, communicated with a liaison, was communicated with the flight nanny, and the company. The longest I wasn't communicated with was 2 days, but aside from that the communication was excellent. My puppy came healthy at 8 weeks old. Would definitely recommend. ”
“Absolutely fantastic staff from the beginning to the end thank you so much. I didn't have to worry about scams,sick puppy, or anything.I'm so happy that I did business with you.Chase is a very happy boy and I'm a very happy mama. Thank you again you all are Great. ”
“Lucas is amazing: healthy, happy and beautiful. The support team was great. Communications with the breeder were poor and Lucas' info on the website had minor errors. I was unable to activate the three year health guarantee because local veterinarians had no available appointments for a wellness visit within the 72 hour timeslot required. ”
“Puppy is wonderful. She is stubborn . She does have a embillical cord hernia. But this company was a fit for me. My pup will be starting service training very soon.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


