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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 241 of 337 · newest first
Verified · Jul 18, 2022

“I am very happy with the process overall and how attentive the staff was before getting my puppy. Once I received the puppy all communication dropped off and everything regarding submitting a claim (for parasites) was made as difficult as possible and I was told it would take up to 90 days to get the reimbursement (probably only around $30) that comes with the "health guarantee." In reality there really doesn't seem to be a health guarantee, they are as stingy as possible and make the process as complicated as possible. ”

Kristi A. · Yakima, WA
Verified · Jul 18, 2022

“Pawrade was fantastic in the process of purchasing my puppy! I would purchase with them again. My only caveat is that delivery would've taken 3 weeks, so I drove to get my puppy instead. No one's fault but the breeder even stated it doesn't typically take that long either so. Other than that it was great. Shout out to Lois! She was a great mediator ”

Haley A. · Kingsland, TX
Verified · Jul 18, 2022

“Finally got our new puppy … it was a nice process the people were all very helpful always there with answers to lots of my questions. Totally wworth the wait was able to stock up and be prepared. Great choice would do it again”

Anne G. · Newport Beach, CA
Verified · Jul 17, 2022

“After many failed attempts with puppyspot veterinary checks and delivery issues, we decided to try one more time to get our new fur family member. So we looked online and saw Pawrade. We didn't want to deal with airlines and what not due to our experiences with puppyspot. However our agent Regina took it a step further and found our puppy here in California! So we looked at Sandra's profile and we couldn't be happier and excited. We made travel arrangements and WITHIN ONE WEEK, we had our new fur family in our arms, activated our 30 day MetLife insurance and drove home. Sandra has been an absolute joy and we make sure to pamper her with loves, toys, preventative care and spa days! Thank you all your efforts and care. ”

Diana A. · San Diego, CA
Verified · Jul 17, 2022

“Everyone who helped me with my forms was incredibly patient and informative. I'm two days in with my new dog Hank and loving every second with him. ”

Will C. · Los Angeles, CA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jul 17, 2022

“They were helpful every step of the way. I enjoyed working with them.”

Karen A. · Quincy, MA
Verified · Jul 17, 2022

“Nothing but helpful and kind encouragement ”

Sarah L. · Naples, FL
Verified · Jul 17, 2022

“WE love our precious pup! He is so cute!! We are definitely pleased with the whole process. Thanks to all the friendly, helpful people who helped me get every detail done correctly - from purchase to delivery, and answering all my questions along the way. Kay Langford”

Kay L. · Lakeland, FL
Verified · Jul 17, 2022

“Good service for the most pet but the breeder lied about the expected weight of my dog saying he wouldn't be more than 20 lbs and then when i am handed my puppy i notice his paws are giant and the vet calculated estimated weight of at least 35 lbs. i paid for and was expecting a smaller mini Aussie so that was very frustrating and still no response regarding being deceived. Oh and when i kindly asked for periodic updates with videos and images of my puppy in anticipation of receiving him, i only received 2 blurry 5 sec videos. ”

Melody F. · Los Angeles, CA
Verified · Jul 17, 2022

“I loved the people who I spoke with throughout the process. That being said there were things o asked for more than once that I never received ( pictures of the puppy with her litter mates, parents, etc). I'm not thrilled with breeder at moment. Puppy arrived with a UTI and eye infection. She spent her first hours with me at the ER vet and when I reached out the the healthy puppy guarantee I'm going in circles. So if that doesn't resolve soon I will not recommend Pawrade. I've spent over 1200 dollars on her. I did submit to MetLife but they max out at 500. The flight nanny was absolutely amazing. He took great care of her and was very attentive and ingested. ”

Jennifer G. · Los Angeles, CA
Verified · Jul 16, 2022

“Very pleased thank you for my precious puppy!”

Barbara K. · Intervale, NH
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 16, 2022

“Process was so easy. Feel comfortable that breeder was checked out and health is guaranteed.”

Sarah P. · Memphis, TN
Verified · Jul 16, 2022

“Just excellent. Really great communication, always responded and quickly. Driver was very nice and helpful. Thank you all for everything. ”

Eric H. · San Francisco, CA
Verified · Jul 16, 2022

“I was a little skeptical when I first started the process just because it's all online. But the process was easy and all of my questions were answered along the way. My puppy is perfect! I appreciate everyone's help. ”

Joanna R. · San Diego, CA
Verified · Jul 16, 2022

“Super easy process, everyone was super helpful along the way! I've already rendered a few friends!”

Clinton M. · Fort Mohave, AZ
Verified · Jul 15, 2022

“Could not have been happier with the whole process; from start to finish, the folks at Pawrade were friendly, professional, and the communication was *excellent*! I was kept up to date every single step of the way, & they were very thorough in making sure my new puppers was going to a good home. At first, I had my doubts about getting my new puppy from a website, but the experience was amazing and I would absolutely use Pawrade again-Highly recommend! **********10 stars!!”

Randalin R. · Cookeville, TN
Verified · Jul 15, 2022

“We love our new puppy (Buddy ) He brings love and joy to our family. ”

Larry S. · Merriville, IN
Verified · Jul 14, 2022

“We are in love with our new Great Dane puppy Miss Minnie. She arrived after 3 days of travel today, had her vet appointment and is already starting to show off her personality. Pawrade made the process of finding and purchasing a new family member very easy. We highly recommend them to other prospective dog owners.”

Laurence H. · Dawsonville, GA
Verified · Jul 14, 2022

“Hello I'm Jeannie and I have the pleasure of having Jaycee in my arms I just wanted to say that I am so extremely happy with pawrade ; they were unbelievable took me step-by-step called me as I needed help responded to me via email and help me with the transition from the location where JC was to hear she is doing wonderful I wouldn't have trusted anyone but after reading the reviews and talking to pawrade they made me feel at ease .”

Jeannie S. · Walpole, MA
Verified · Jul 14, 2022

“Pawrade hit it out of the park with our yorkie "Cornelius". From the moment he came thru our door we knew he was special. He's such a treasure. The service to bring him to us was awesome. We searched high & low for the right organization to find him for us and we can't say enough about pawrade. The whole process was up front and wonderful. The staff was very attentive to our messages and any worries we might have had. It's wonderful to have the joy of a healthy puppy back in our home again. For anyone skeptical about this site, rest assure pawrade is the business you want to find your furbaby. Thank you so much from the bottom of our hearts. BTW, Cornelius now goes by "Bentley". Pete & Roxanne ”

Pete D. & Roxanne C. · Lake Placid, FL
Verified · Jul 14, 2022

“It was an easy process. Would have given 5 stars but was not contacted for over a week on any updates. ”

Mark P. · Sturbridge, MA
Verified · Jul 13, 2022

“Puppy Reine has the new name Valk. She is an absolute sweetheart. She is training very well. She gets along with others, dogs, and cats. ”

Ashlyn B. · Monte Vista, CO
Verified · Jul 13, 2022

“Pawrade was great. The whole process is like buying a house (LOL) but at least you know they are not a scam and they really make sure that the person who is receiving the dog is a real person and that they are going to take good care of their pet and that their pet is going to be well taken care of. I highly recommend them when looking for a new pet. I received my puppy in excellent condition and with all his shots and chipped and everything. I love my puppy. ”

Mark D. · Anaheim, CA
Verified · Jul 13, 2022

“Was a pleasant experience dealing with everyone at pawrade. We're in love with our havanese ”

Nadine S. · Carle Place, NY
Verified · Jul 13, 2022

“This was the best thing I ever did. There are so many puppy scammers out there after 10 scammers I found Pawrade and they navigated me thru the whole process and today we have our fur baby. They help you thru the process, give you insurance, guarantee your puppy and assure you thru the transport. I highly recommend Pawrade.”

Lynda D. · Pomona, CA
Verified · Jul 13, 2022

“At first I was warned not to buy online, but this is definitely not a scam. My puppy is home with me and the process was very efficient. My puppy came from datona beach, Florida. In the process of getting him, I got pictures and videos from the breeder, communicated with a travel agent, communicated with a liaison, was communicated with the flight nanny, and the company. The longest I wasn't communicated with was 2 days, but aside from that the communication was excellent. My puppy came healthy at 8 weeks old. Would definitely recommend. ”

Heidi D. · Fargo, ND
Verified · Jul 13, 2022

“Absolutely fantastic staff from the beginning to the end thank you so much. I didn't have to worry about scams,sick puppy, or anything.I'm so happy that I did business with you.Chase is a very happy boy and I'm a very happy mama. Thank you again you all are Great. ”

Janice F. · Menifee, CA
Verified · Jul 13, 2022

“Lucas is amazing: healthy, happy and beautiful. The support team was great. Communications with the breeder were poor and Lucas' info on the website had minor errors. I was unable to activate the three year health guarantee because local veterinarians had no available appointments for a wellness visit within the 72 hour timeslot required. ”

Jana S. · Churchville, VA
Verified · Jul 13, 2022

“Puppy is wonderful. She is stubborn . She does have a embillical cord hernia. But this company was a fit for me. My pup will be starting service training very soon.”

Sandra Cannon · Arvada, CO

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.