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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 238 of 337 · newest first
Verified · Aug 1, 2022

“My experience with Pawrade was excellent! My beautiful 4 month old Golden Doodle Mini (Karis) is such a special puppy! She traveled a long way with an unforeseeable flight delay and was understandably a little tired but she has really adjusted quickly. She is healthy and has bondless energy. She's really smart and I'm pleasantly surprised how quickly she has learned to use the potty pads. She was consistently going to the pad in less than a week since arrival. I am co-parenting her with a close friend and we are both delighted. Neither of us want to say goodbye when she is with her other parent. Karis is a delightful addition to our lives and Pawrade didn't disappoint!!”

Rick W. · Los Angeles, CA
Verified · Aug 1, 2022

“This was a very easy way to purchase a healthy puppy. I had some anxiety from paying a lot of money online for a puppy, but the people at Pawrade were helpful, easy to work with and reassuring as I waited for my puppy to head my direction. I appreciated the secure site they provided for my payments and any question or concerns were immediately answered by Pawrade. I paid for the transportation of my pup to my home in Washington state. It was a little inconvenient that my pup arrived at 2:30 am on a Sunday when I had to get up for work, but the pup was well cared for by the young men who brought her to me. After just a few minutes my pup was settled in and giving me kisses. I am very pleased with my pup who is healthy, happy and ornery as all git out. Totally adorable too. She has been to the vet and is scheduled for her first beauty shop treatment next week. You really can't go wrong using Pawrade for your pet purchase and I would buy another pup through this great service.”

Sherry M. · Bonney Lake, WA
Verified · Aug 1, 2022

“So very pleased with our Puppy!!”

Christian S. · Venice, FL
Verified · Aug 1, 2022

“What's not to love...everyone was so nice and helpful Transport svc was great too! Love my puppy!”

Lisa R. · Homerville, GA
Verified · Aug 1, 2022

“Everyone was so helpful and kept in close contact through e-mails and texts throughout the whole process. We love our new puppy!”

LeAnne H. · Yorkville, IL
Verified · Aug 1, 2022

“Excellent service. Joseph walked me through every step of selecting my beautiful girl. Jade & Cindy helped with the finish and delivery process. I would recommend Pawrade to anyone looking for a trustworthy company. Our baby Julie is fitting right in & thriving after only a few days.”

Shelley C. · Providence, RI
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Aug 1, 2022

“Finding and getting our new puppy on Pawrade was a great experience. The staff was so helpful and easily to get in touch with. The breeder was awesome! The entire process was so easy! I really liked not having to put a deposit down and then wait for the litter. Being able to see the puppies before buying allowed me to choose the exact puppy I was looking for. I recommend Pawrade to anyone looking for a new puppy!”

Mark B. · Elmhurst, IL
Verified · Aug 1, 2022

“We are enjoying our new puppy and are at the Vet now. Just found out she has an ear infection and they have to clean her ears and give her medication. So, I am a little considered right now. Kimberlee ”

Response from PawradeKimberlee, please don't worry, ear infections are easily treatable and we will ensure Hera starts feeling better in no time. Remember to submit a health claim so we can reimburse you through our comprehensive health guarantee. We wish Hera a speedy recovery!
Kimberlee T. · Santa Rosa, CA
Verified · Jul 31, 2022

“Sawyer is awesome 👌. I took him for his wellness check and the vet said he's doing great. However mentioned that the breeder started vaccinating him way too young. ”

Sherri S. · Phoenix, AZ
Verified · Jul 31, 2022

“Everything went smoothly except delivery details that it can happen in the middle of the night.. they charged almost $700 for a white glove delivery that can happen 1:00 o'clock in the morning.. other than that everything was very smooth ”

Gurdish K. · BrynMawr, PA
Verified · Jul 31, 2022

“Went to a lot of different websites looking for a mini dachshund and this was the first one that wasn't a scam, didn't fly their dogs in a plane, they travel by car, and the delivery was super fast. They deliver at all hours of the night and he was so much cuter in person than the pictures I saw. I immediately fell in love with him. I got so lucky !!! i recommend pawrade to everyone who asks me about my fur baby.”

Sierra G. · Denver, CO
Verified · Jul 31, 2022

“Going through Pawrade made everything such an easy process. I would highly recommend!! ”

Tanya K. · Centennial, CO
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 31, 2022

“The process was amazing and seemless to get pur new puppy Rosie. The communication was great always responded to my questions quickly. ”

Leo B. · Waddell, AZ
Verified · Jul 31, 2022

“Our new 16 week pug puppy arrived at our door last Sunday evening. She is fabulous, beautiful, smart, exceptional! She was clearly well bred and cared for and we couldn't be more pleased. My experience with Pawrade was mixed. It runs like a machine until there is a problem at which point all of my "puppy concierge" contacts went radio silent, absolutely no response. Thankfully, the transporter got in touch with Pawrade higher ups who did communicate with me immediately and ultimately satisfactorily addressed my concerns. It is highly nerve wracking (and expensive!) to buy a puppy this way, and the Pawrade support should be of a higher quality than it was. ”

Ilene F. · Montclair, NJ
Verified · Jul 31, 2022

“From the moment I located Paige (Mini-Aussie) through delivery the staff from Pawrade were available and responsive. They helped guide me along the way with each step and made sure I understood what was needed. The process was quick and seem less overall. When my puppy arrived I was very happy to receive her. I elected to have her delivered to me and Pawrade assisted in that process as well. I cannot thank them enough for their assistance in adding a new family member to our household. As she grows her and Snickers will continue to bond. ”

Daniel S. · Pickerington, OH
Verified · Jul 31, 2022

“Customer service was very informative and great! I had the best experience from start to finish including with the breeder when time to get my puppy!”

Alexis Z. · Houston, TX
Verified · Jul 30, 2022

“We Are In Love With Our New FurBaby. Looking Forward to Wonderful Family Memories Together. Thank you so much! ”

Jay S. · Palm Bay, FL
Verified · Jul 30, 2022

“The process was very smooth and everyone was a delight to work with”

Zakiya H. · Bowie, MD
Verified · Jul 30, 2022

“Honestly, I was concerned that this site was not legit. I felt more comfortable after speaking with a Rep. I picked up my puppy today and everything was flawless from my initial conversation. I'm very impressed and my puppy is perfect. ”

Lindsey H. · Hampshire, IL
Verified · Jul 30, 2022

“What a great, easy process to find our new, perfect family member! We love how responsive Pawrade was with every question we had along the way!”

Darcy L. · Huntington Beach, CA
Verified · Jul 30, 2022

“Peter was fabulous. Thanks so much.”

Jeanette M. · Oakland, CA
Verified · Jul 29, 2022

“Very nice professional people to work with. Very prompt to reply with answers to my concerns. Puppy in excellent condition. Easy transaction. Thank you!”

Anita P. · North Richland Hills, TX
Verified · Jul 29, 2022

“I purchased (2) Pembroke Welch Corgis from Pawrade and I am fully satisfied!! I bought my 1st one in April and the 2nd last week. The 1st was shipped through airplane (cargo) and the 2nd was transported by a company called Wags on Wheels. If I were to do this again, I would prefer my puppy be transported by Wags on Wheels. With cargo, the pups do not get the much needed attention they need when traveling and the flights can be long and/or delayed. Wags on Wheels really take care of the pups and they are much more relaxed when they are delivered to you. Pawrade was very helpful and informative when going through the purchase of my pups. The staff is friendly and answer all of your questions. There are not very many Pembroke Welch Corgi breeders in my area and the ones that are close did not have any puppies for sale. They were also very expensive compared to the prices on Pawrade (delivery fees included still were much less than those in my area)”

Eva F. · San Jose, CA
Verified · Jul 29, 2022

“I love my new puppy Maggie! Here's what I found difficult in the Pawrade process: 1. From date of purchase to delivery day was 12 days...I think Pawrade should let you know how long the driving method of delivery will take BEFORE having to choose car transport vs air transport vs pick up. I would have chosen differently. Also - she was picked up at 10 pm and delivered at 1:30 am two days later (27.5 hrs and no food was given to her according to transporters). Does not seem appropriate. In regard to my questions being answered - either the breeder didn't get asked my questions or the breeder didn't care enough to answer. I never received a 2nd video or answers to whether she was being crate trained, using potty pads or living in a barn outside. Any new owner would want to know what was being taught up until that point. We took her to vet, but I don't see where to upload this vet visit info. MetLife doesn't cover SC - does this mean I don't have to upload?”

Natalie B. · Mt. Pleasant, SC
Verified · Jul 29, 2022

“We had a wonderful experience acquiring our puppy through Pawrade. I'm not sure how it could have been better. Everyone was a dog person. They were knowledgeable, competent, and proactive. The on-line presence was seamless and well thought out. We would not hesitate to use them again.”

Doug M. · Jim Thorpe, PA
Verified · Jul 29, 2022

“We received Milo on Monday he is the most amazing dog I've ever had we love him so much this was the best experience ever I was a little worried at first and everything turned out perfect...❤️❤️”

Jennifer P. · Bradenton, FL
Verified · Jul 28, 2022

“Thank you so much for sweet baby girl and always answering my concerns and plenty of pictures of her. Driver kept me informed all time and videos of her doing fine. Thanks again ”

Annmarie L. · Buffalo, NY
Verified · Jul 28, 2022

“Wonderful experience! Team is very responsive. The messaging system keeps correspondence organized and it's easy to use. Puppy delivery group was awesome too - sent me an app invitation so I could track them on the road. Definitely will recommend Pawrade to friends! ”

Amy S. · Wilmington, NC
Verified · Jul 28, 2022

“Our dog is absolutely wonderful and the most perfect fit for our family and we have pawrade to thank for that. Communication prior to getting the pup was great but the minute we got the pup the communication was poor at best. We have had a few questions about our dog and have wanted all the papers that should come with our dog only to be sent pictures of them laying on a desk. I have emailed and called many times to try and have these documents sent to us some how and have fallen short of this every time which has been frustrating. I feel all of the proper documentation is something that each owner should be able to have, physically, and it should not be a challenge to do so. Aside from that, if you are looking for an amazing fur companion, you will most likely find it here ”

Response from PawradeNate, we have already spoken with you post delivery and you were able to locate the paperwork you originally overlooked. We wish you and Lambert the best.
Nate H. · Bar Harbor, ME

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.