Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Excellent experience all of the representatives that we spoke with were very helpful and detailed in answering questions all had great attitudes. Except for a slight problem with the pick up date the ground transportation went as expected and disclosed. Our little man is home and has adapted extremely well. Very satisfied with the overall process. Thank you”
“As I said in a prior rating for you guys, the pup is aces, sweet end just too smart. The delivery man was very professional. We love Tanner and if we ever need another pup, we'll definitely use you. Would recommend your company to others. Thanks for the great addition to our family.”
“Overall it took much longer than we anticipated. Over 4 weeks from when we paid. The puppy had health issues. In my opinion a puppy shouldn't be listed if it is not cleared of worms or any other issues. We purposely set time aside to spend with our puppy and that was wasted. When we asked about getting a different puppy we were told no. Last our puppy arrived at 4am covered in urine. Paying over $700 for puppy transport sorry but we expect better than that. Thankfully our puppy is amazing. Lower your expectations on timelines and delivery. It was very frustrating for us. ”
“Toni was patient, easy to speak with about various options. The puppy Yorky is a lively new precious family member and the process with Pawrade was excellent in guidance to bring our baby home.”
“I was a bit skeptical purchasing a puppy online, what if I pay and they don't deliver, what if its a different puppy, what if my puppy's in poor health or malnourished when she gets here. All concerns you can ask prior, but never truly know until the puppy arrives. We'll we trusted the process, opted for the regular flight option, received our puppy Miley exactly as promised and couldn't be happier with the new addition to our family. Pawrade is a newer business trying to match the perfect puppy with the perfect home and in our case, they 100% delivered. They walked me through the entire process from start to finish. Unlike a lot local breeder, they accepted credit cards not Zelle, so minimal risk. Their online portal and customer service was great. They answered every question quickly and thoroughly. I would definitely recommend Pawrade. ”
“Pawrade and their staff made it a very pleasant transaction and what a healthy wonderful puppy! Delivery was smooth and pups are well cared for.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Love this site. Got my Siberian husky from here. Most beautiful experience I love her so much. I'd like to thank the drivers who brought her to me as well they took very good care of her. Best experience I will be getting my animals from here from now on. Thank you so much”
“I love my puppy! The only thing is that her picture was taken when she was 2 weeks old. When I picked her up at 10 weeks, her color had completely changed. It's ok though, I love her. ”
“What a great experience. Thank you Pawrade!!! ”
“This website was awesome! At first we were concerned about it being a puppy mill, but we were able to have Zoom calls with the breeder which quickly showed us it was a reliable website. ”
“This process from beginning to end (when puppy arrived) was so easy and nice! The communication was perfect and the delivery company was also prompt as well as including the app to track their route in! Pretty awesome when youre waiting on your furbabe! This is a highly recommended company! Thank you for our girl she fits right in and we are so happy and now her name is, Chilli! I will be using this service now as a seller once I begin my breeding journey! LOVE THEM and GOLDENS! haha Get your puppy from them! you wont be dissapointed! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Troy (n/k/a Ollie) arrived happy and, overall, healthy. He is very well-socialized and for the most part, he is house-trained. He is a great addition to our family. We love him!”
“I adore my baby Buttercup. She arrived last Friday. She's lively and healthy. Her wellness check with my vet at this end went extremely well. He was impressed. From start to finish, the communications and service was outstanding. Thank you all.”
“I loved how helpful the agents were and how nice everyone in this company was! This was a great experience with video chatting and seeing the puppy before purchase! The only thing I had trouble with was the transportation, but transportation was with another company and they took longer than expected and they also went to the wrong address. But everything with pawrade itself was great! My dog is soo good and healthy ! ”
“I am very pleased. From start to the puppy being delivered it was an amazing experience. Highly recommend and thank you.”
“Everything went smoothly with regard to the transfer of ownership and travel arrangements. the puppy is very healthy and happy. Tomorrow she goes to the vet for her wellness puppy check. I expect that she will check out just fine.”
“Everything went well. This is my second puppy from pawrade. Both good experiences”
“Vernon (We now call him Gus) is AWESOME! He is having a great time with his new brother (Max) and his sisters (Daisy Mae and Baby Girl) ”
“I am completely happy with my puppy. She is adorable, healthy, and a great addition to my family.”
“Thank you so much she's beautiful.”
“Awesome Job!”
“Pawrade was easy to work with when we were looking for a puppy. We found our sweet Julia (now Rosie) and worked with a few specialists along the way until she arrived.: from the sales person, to the person who arranged transportation and the guys who actually transported her to us. They use easy technology for payment, keeping in touch, status reports and we could easily get in touch with someone with questions. Definitely recommend Pawrade…… ”
“The travel concierge, transporter, breeder didn't seem to have their timelines corresponding. It took the very last day of arrival for us to find out where our puppy was”
“I am thrilled with the process and the information that is sent before I even got my little guy. Just got my wellness check yesterday and they said he was perfect. George is very happy to be home with me”
“Terrific, Awesome, Wonderful service! We purchased two puppies within a month. The puppies were delivered within weeks of each other. My new four-legged babies were delivered clean, happy, healthy and very well adjusted. I could tell these puppies were lovingly cared for. They play together and are somewhat already house trained. The break in period was very easy. The puppy we got first is already sleeping through the night. The second puppy only woke up once last night and went right back to sleep. The staff stayed in touch with us, provided very useful puppy information, made themselves available to answer questions...not to mention they are very friendly, helpful, knowledgeable, kind and loving...almost like a family member. I would definitely recommend this company to anyone and everyone looking for a new four-legged best friend. I think they actually rate a 100 out of 10. It's hard to find such great service these days but they definitely provide great service!”
“I wish he had of been better puppy trained ”
“Generally the overall experience was good. Rostin is great. The only thing that could be improved was finding out last minute (when he was already on his way) he has a pre-existing condition. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
