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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 240 of 337 · newest first
Verified · Jul 24, 2022

“Breeders go up and beyond love and care for their puppies!”

Patricia M. · Palm Coast, FL
Verified · Jul 24, 2022

“Love this service !!! They are there 24/7 whenever you need them or just need some reassurance until you get your new best friend !!! I love my puppers and I'm so happy I went through pawrade to get him!!🥰”

Faith G. · San Jose, CA
Verified · Jul 24, 2022

“Pawrade is true to their word. I was up at midnight to meet Joy is what I renamed her but the nanny had kept her happy despite flight delays. She is a bundle of energy and Joy as her name states. (They had her named Missy). Thank you!”

Catherine H. · Richmond, VA
Verified · Jul 24, 2022

“After falling in love with her pictures, the process was incredible and professional. The responses to her arrival were great. Tinker is so smart and loving. She got the routine with the others quickly. We love her. All the helps were followed. Thank you.”

Kathleen E. · Aldrich, MO
Verified · Jul 24, 2022

“Thank you pawrade for the good job!!!”

Kristina M. · Tewksbury, MA
Verified · Jul 24, 2022

“My new puppy is wonderful and loving. I am grateful for my new addition to the family. My other puppy and her are best friends:) Thanks Pawrade”

Karlee D. · Beaver, PA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jul 23, 2022

“Thank you for all your help in connecting our family with our new little girl Stella (Aubrey). We were absolutely delighted by how smoothly everything went & how awesome everyone was! At every step I found it comforting that Stella's health, care & safety was your #1 priority. Your transparency throughout the process and all the support info that was provided to us was amazing. We were prepared for Stella's arrival and her first night home was a dream. I would absolutely recommend Pawrade to anyone looking to adopt a new pet. ”

Jenna B. · Cypress, TX
Verified · Jul 23, 2022

“The process was top notch from start to finish. We are so in love with our beautiful boy, Dior! The breeder has been great to communicate with and answer all our questions along the way. I would highly recommend using their services. ”

Cheryl C. · Dallas, TX
Verified · Jul 23, 2022

“I was nervous about the process of choosing a puppy online, but the people working for pawrade advocated for me to get every question answered! I got pictures of my puppy's parents and weekly photos, videos and updates while he grew. His transport was wonderful and texted me twice a day with pictures and updates. And the best part, the puppy is wonderful, smart, gorgeous and thriving. Thank you!”

Rikki G. · Raleigh, NC
Verified · Jul 23, 2022

“Couldn't be happier with my perfect puppy Thanks to Pawrade! Giving my highest recommendation! Great experience!”

Jean G. · Blackwood, NJ
Verified · Jul 22, 2022

“It was a pleasure doing business with Pawrade, and I fully support and recommend this group to anyone who is serious about dog ownership. They were very thorough and conscientious in terms of communication, advise and delivery of the finest puppy I could've ever hoped for. You will not be dissatisfied with Pawrade, I'm certain of that. EJW”

Edward W. · Bradenton, FL
Verified · Jul 22, 2022

“This dog is not the dog described in the ad . This is the most abused dog I have ever seen . He does not trust , go near , or like humans . He stays in any corner he can find . We will try to give him all the love we can as humanly possible. Hope it works out ”

Response from PawradeJosephine, your puppy came from a wonderful breeder and was definitely not abused. Please keep in mind your puppy was 24 weeks old when purchased. At around 12 weeks of age, they begin to bond with their breeder and of course their mother. When they are placed into a new home at this age, the adjustment is a little harder on them but with a little love Winston will adjust to his new home. If you need any support during this process, please feel free to reach out to us.
Josephine V. · Brooklyn, NY
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 21, 2022

“The purchase and delivery of our new family member Camryn was stress free. I loved the security of knowing I wasn't wasting time and effort on a scam. My wife loved being able to track the status of delivery across the country in real time. I feel the pricing is a little steep, the vet found an issue with her elbow, it is not developed properly and her (kneecap) for a lack of the clinical word wound up dislocating four times in the first few days. She has gotten stronger, but it will never (fix itself). She has one pricked ear which is considered to her bread as a fault. In a nutshell, I personally feel if the breaders are going to ask such high prices for their puppies they should be close to flawless. I understand not every puppy will be perfect, but when there are flaws they should be priced as such. Camryn is a delightful new addition. She is energetic, loving, and smart, hopefully she won't need surgury for her kneecap and will be able to catch frisbees with no problems! ”

Jeff & Tonya S. · Hood River, OR
Verified · Jul 21, 2022

“I am SOOOO happy with my purchase of my Toy Poodle on Pawrade.com. She is adorable, and everything I hoped that she would be. This is a great way to look locate the type of pet that you are looking for. ”

Angie B. · Wichita, KS
Verified · Jul 21, 2022

“We love Dior , safe purchase , great communication, easy process ”

Whitney D. · Gautier, MS
Verified · Jul 21, 2022

“You are definitely in great Paws!! I was so Skeptical!! They reall but my mind at ease help every step of the way!! Start to finish was a great process”

Latravia D. · Macon, GA
Verified · Jul 20, 2022

“I love my wonderful miniature Australian shepherd puppy. Thank you Pawrade!”

Jean K. · Santa Cruz, CA
Verified · Jul 20, 2022

“Working with Pawrade was great! They explained everything and took me step by step through the process. I will definitely use Pawrade again!”

Susan K. · Arlington, TX
Verified · Jul 20, 2022

“You guys were excellent. Communication was great at every step. Took 5 days after courtier picked him up to arrive. Instructions were great. I liked the fact you paid threw Petpay. Thanks again for helping me find Brix and I will recommend your company to people. ”

Ray J. · Delmar, DE
Verified · Jul 20, 2022

“The whole experience was very organized and all things were relayed appropriately with regard to what we could expect. Outstanding job.”

Christopher M. · Boston, MA
Verified · Jul 20, 2022

“My first reaction is in response to the hands-on engagement from any and all representatives and the follow through. The constant contacts to clarify the process. Well pleased! Our little girl is a delight.”

Louise D. · Plano, TX
Verified · Jul 20, 2022

“Never purchased/rescued a pooch without a first meet, so I was completely unsure how this process would work. But I fell in love with my little cutie at first sigh, and the Pawrade folks not only protected me from the puppy mills I wanted to avoid, but also guided and reassured me every step of the way. The customer service was superb and the breeder was wonderful! I love, love, LOVE my new little cutie! My first online romance! :) Pawrade was just great, and I highly recommend! ”

Jeanie L. · Tampa, FL
Verified · Jul 20, 2022

“My puppy arrived and in the first 12 hours of having him he did not urinate even one time. He was listless and bloated, yet every time he crouched to pee nothing came out. Naturally I was very concerned after such a long time without peeing. I tried to get him to my regular vet but they were booked and told me it was absolutely an emergency and that I should take him to an animal ER hospital. I did that. They found his bladder was completely full and this was causing him pain. They did xrays, ultrasounds and bloodwork but could not diagnose the problem. Finally, to give him relief, they drained his bladder by catheterization. All of this cost me over $500. Within 12 hours of owning my new puppy. I did the right thing by taking him to the hospital. Your company did the wrong thing by not honoring your healthy puppy guarantee. I submitted a claim and have been constantly asked for more information to be provided, despite handing over the complete hospital notes.”

Response from PawradeJeff, our health guarantee can only provide coverage for illnesses identified by a veterinarian. Since your veterinarian was not able to diagnose a problem, we could not move forward with processing a claim. Fortunately that means your puppy did not have any underlying medical issues and once his bladder was emptied he was happy & healthy.
Jeff M. · Aurora, CO
Verified · Jul 20, 2022

“It went off wonderfully, after a major date change. I was so happy to finally see him I burst into tears, happy tears. I absolutely love Wolfe!! Thank you for being trustworthy. Life360 did a great job too. We're getting along great!!!”

Nancy M. · Baltimore, MD
Verified · Jul 19, 2022

“I was worried about buying a puppy online & did a lot of research before using Pawrade. They let me ask any questions I had & got my answers for me. I was able to do a zoom call with the breeders. And they sent several current photos & videos upon request. The breeders met me at the airport to deliver our sweet puppy & we're so helpful. Our first Vet appt went well. Puppy was completely healthy & just had a minor yeast ear infection. We've had her for 12 days now & she's perfect. Happy, healthy & doing everything a puppy should. I got the exact puppy I saw online & everything matched up. I will update this as time passes in regards to the health guarantee & MetLife insurance. (Hopefully we don't need either one though) 😊”

Maci L. · Clermont, FL
Verified · Jul 19, 2022

“The process was very smooth and very informative. But most importantly, we got the coolest, happiest puppy!!! I would recommend Pawrade!!!”

Christine C. · Clarkdale, AZ
Verified · Jul 19, 2022

“I am so so happy to have my little furbaby. He is so well behaved and sweet and he is amazing. Pawrade was so unbelievably helpful in helping me with all of my questions about my puppy and leading me step by step through everything. My only thing that upsets me was how long responses would take but once I expressed my concern, they worked very diligently. Specifically Janell and Lois were so kind and patient with me:)”

Sydney M. · Missouri City, TX
Verified · Jul 19, 2022

“We paid $1.1k for transport, and was pretty much force to give a tip before even receive the dog, gave the nanny $60 tip and we were harrased. You should pay more to the nanny's or stop the preassuring texts or phone calls.”

Mariano B. · Windermere, FL
Verified · Jul 18, 2022

“everything went very well. I love the puppy His name has been changed to Remington (Remmy) Thank you!”

Karen J. · Victor, CA
Verified · Jul 18, 2022

“We love our puppy she's perfect 🥰 ”

Kelli A. · Surprise, AZ

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.