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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 242 of 337 · newest first
Verified · Jul 13, 2022

“We had an amazing experience all around. From discovery purchase to the delivery. We give pawrade five stars!!! ”

Hesita L. · Los Angeles, CA
Verified · Jul 13, 2022

“Pawrade was awesome!. They were extremely receptive to my calls and answered my questions promptly. Our new fur baby IGGY is perfect. He is loved and shows so much love to us. We used the transportation services and he arrive promptly and full of energy. Pawrade kept me informed of everything concerning our baby!! Thank you Pawrade for such an awesome service. I have referred all my friends looking for a new fur baby to the Pawrade site. Tom, Carli, Lois, Tina & Jade, all you guys were all awesome and worked well as a team. It was a pleasure and thank you for responding to all my calls. I would definitely use you guys again. Thanks Again!!!!”

Junius S. · Atlanta, GA
Verified · Jul 12, 2022

“I had a great experience with pawrade. I received very detailed and constant information after purchasing my puppy, he came up to date with vaccines, 30 day Metlife Insurance policy and best of all he was SUPER CUTE in person! I chose ground transportation and was able to see his every move with the recommended tracking app which was nice. It's also very reassuring knowing that my puppy is legit and did not come from a mill. I would definitely recommend.”

Ariana B. · Columbus, OH
Verified · Jul 12, 2022

“Everything went smoothly. He is a wonderful and happy dog with a great disposition. My only call out is at 14 weeks he should have been somewhat trained . ”

Amy R. · Miami, FL
Verified · Jul 12, 2022

“We just got our puppy through pawrade and the process was so smooth and easy, our new puppy is a great addition to our family! Thank you so much for helping us add to our family! 💙”

Korey M. · Winnemucca, NV
Verified · Jul 12, 2022

“Easy to work with. Great communication by phone and messages. Everything went smoothly and we love our new puppy!”

Jodie S. · Statesville, NC
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jul 11, 2022

“It was a great experience! The ways and how they respond assure you that they are not fraudulent. It was safe, secure and I love love love my new son. He's already spoiled. I will definitely use them again. Thank you so much for great service. ”

Shamekia P. · Hephzibah, GA
Verified · Jul 11, 2022

“My puppy is so adorable and she pees on her pee pad. She is so playful and healthy! You did great! I would recommend you to anyone!”

Karen S. · Kelseyville, CA
Verified · Jul 11, 2022

“I was worried about buying a dog on line. Your crew is superb and has gone out of the way to make our puppy dreams come true. I will tell everyone that asked me that your people are the best at what they do! Jodi, Corbin and all the others went above and beyond any expectations I had. The puppy is great! Thank You Carole”

Carole D. · Plainville, CT
Verified · Jul 11, 2022

“NEVER AGAIN! All was good until this company got paid. Important emails and texts go unanswered or not answered in a timely fashion, mistakes made on which food to feed my puppy ( was told by Pawrade to feed my puppy a food that they said the dog had been eating while still with the breeder) I picked up the puppy at the Airport and a different type food was attached to the shipping crate. I did exactly what I was instructed from Pawrade and fed my puppy the food that they had instructed me to feed the dog, which resulted with my family having to take care of a sick puppy for two weeks. This included 3 trips to the Veterinarian. (More money!) I called Pawrade and was told a mistake was made in the emails regarding which food to feed this poor dog and to feed the dog the food that came attached to the crate upon delivery. Puppy was still sick which included diarrhea all over my home/carpeting (more money to have cleaned!) More to story, on my own. No follow up from Pawrade.”

Response from PawradeJohn, we are so sorry to hear this especially after our post delivery call in which you stated "everything was perfect" then called back the next day to speak with another member of our staff and thank them for "making your hearts whole again." We'll reach out to you again to find out where the misteps took place.
John J. · Toms River, NJ
Verified · Jul 11, 2022

“Very smooth transaction and great communication throughout the process. ”

Sheryll L. · San Jose, CA
Verified · Jul 11, 2022

“The purchase process is very easy and my rep that I worked with was very quick to answer questions and reach out to the breeder on my behalf. Shipping went smoothly and it was exciting to wash the little GPS car get closer and closer with our new puppy”

Ryan S. · Medina, OH
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jul 11, 2022

“We changed her name to Sadie she is adorable she is learning things already cute as a button ! we love her. Pawrade is great we would reccomend them to anyone who wants a puppy.”

Kevin C. · Peabody, MA
Verified · Jul 11, 2022

“Very responsive team, obviously all dog lovers. The adorable puppy was delivered on time and we were kept posted throughout the trip. ”

Brandon A. · Alexandria, VA
Verified · Jul 11, 2022

“Everything is going smoothly, Cooper is adapting to his new home nicely. We are so lucky to have him. Thanks ”

Emil D. · West Yarmouth, MA
Verified · Jul 11, 2022

“My puppy is currently slated for his second night in the hospital. I cannot get a response from Pawrade about Why they transitioned my dog to an 80+ Hour crate, ground shipping experience as the "less stressful" alternative to the air companion travel I booked and paid for. I was receiving generic emails about feeding my dog watermelon on the Fourth of July instead of the much more relevant communications on how exactly he was going to be transported . Huge dropped ball and I'm pissed that I failed to protect this puppy by trusting your team to responsibly transfer him to my home. ”

Response from PawradeAshley, as communicated previously, we could not fly Toby because of heat restrictions at your airport. We did communicate this to you in a recorded phone call. We have been in touch with you regarding Toby's health and reibursement for your health claims. We are sorry to hear Toby spent the night at the ER because of Giardia. We will be here to support you and ensure Toby is happy & healthy.
Ashley B. · Parkland, FL
Verified · Jul 10, 2022

“Loved the communication that was given throughout the process! Also loved the information given that helped with the puppy process before and after receiving the puppy.”

Jelecia H. · Killeen, TX
Verified · Jul 10, 2022

“My fur baby traveled so much better than I expected. Arrived clean and happy! He's a great puppy. Process was so simple, and every person in charge of the different transactions was so helpful!”

Stacey C. · San Antonio, TX
Verified · Jul 9, 2022

“I would never get a puppy anywhere else. Pawrade is amazing! Very professional, very serious and passionate about what they do. The staff is absolutely fantastic! They help us from beginning to end. Very fast getting back to us every time I had a question. My puppy was delivered this morning. We are in love with her! Thank you very much Pawrade 💕❤️”

Alessandra B. · New York, NY
Verified · Jul 9, 2022

“We love our new puppy, She is a sweetheart. With all the different efforts involved it was quite seamless. Insurance benefits are super clear so we will have to check on that as a lot of information is given in the process. I do recommend them as a way to meet your family pet needs.”

Tracey L. · Evans, CO
Verified · Jul 9, 2022

“Thanks to everyone involved ”

James M. · Sweetwater, TX
Verified · Jul 9, 2022

“was great to deal with everybody. Stayed very informed through the whole process all the way up to picking him up from the nanny!!”

Tony B. · West Sacramento, CA
Verified · Jul 9, 2022

“We are so extremely happy to meet our new fur baby Valentino (Benny)! Thank you pawrade for making it possible. Everything went smoothly. Valentino is such an adorable puppy🐾💙”

Maricor D. · Buffalo Grove, IL
Verified · Jul 9, 2022

“Oh my goodness, we are and have been so thrilled with Pawrade from beginning to end — and the wonderful result is our beautiful Girl, Bernadette (we renamed her Abigail ("Abbey"). Everyone has been beyond fabulous, helpful and professional, we could not have asked for anything better. A heartfelt thank you from Bruce and me❗️”

Pam G. · Denver, CO
Verified · Jul 9, 2022

“Pawrade made the process of getting a puppy so easy! We have a very happy new puppy and the transportation service to get him here was top notch”

Alesia S. · Farmingville, NY
Verified · Jul 8, 2022

“The process was great! The breeder was wonderful! Everything was step by step, with a smooth transition! Our beautiful Corgi Girl Chloe is just awesome, she is well behaved, loving and just Perfect!”

Debbie D. · Prescott, AZ
Verified · Jul 8, 2022

“Smooth and flawless. Great communication ”

Rich H. · Los Angeles, CA
Verified · Jul 8, 2022

“All of you guys were so professional caring courteous followed up with everything from the first phone call I made to the delivery at 4:30 this morning thank you so much Anthony”

Anthony A. · Williamstown, NJ
Verified · Jul 7, 2022

“From beginning to end, everyone was professional, super helpful and patient answering my questions making each step of the process extremely easy. I would not hesitate to recommend Pawrade to anyone who wants to get a new furbaby. I especially liked being able to interact with the breeder. Thank you to everyone involved!”

Debbie D. · Lake Saint Louis, MO

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.