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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 246 of 337 · newest first
Verified · Jun 22, 2022

“Was a pretty smooth operation. ”

Trudy A. · Pueblo West, CO
Verified · Jun 22, 2022

“We got to aquire Kaya and we had a great time with the transaction. I was a little nervous at first. But after the first call from customer service it was all smooth sailing.”

Miguel V. · Minneapolis, Mn
Verified · Jun 22, 2022

“The whole thing was easy and when the puppy arrived it was the puppy we wanted and we were very pleased.”

Theresa M. · Manchester, NH
Verified · Jun 22, 2022

“It's was a long process but it was worth it ”

Melvin M. · Clinton Township, MI
Verified · Jun 22, 2022

“From beginning to end it was a great experience. There was great communication through the entire process.”

Renee P. · Scotch Plains, NJ
Verified · Jun 21, 2022

“We just adore our little Tally (now Poppy). We were worried how she would be after such a long trip, but she showed up in perfect heath with a wonderful personality. She is well socialized and playful, couldn't ask for a better pup!”

Shanta F. · Alamo, CA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jun 21, 2022

“The whole experience has been a pleasure.Very happy with our new addition. Thank You”

Thomas S. · North Woodstock, NH
Verified · Jun 21, 2022

“I was really happy with the process of adopting our Moira (GRACE) 🐕She has completed our family 🐩🐕🏡. I couldn't be more happy with Pawrade, after 7+ failed attempts with other Recues and pet adoptions. ”

Donna W. · Macungie, PA
Verified · Jun 21, 2022

“Very pleasant experience from start to finish. Everyone I spoke with was very friendly and informative. Answered all my questions and was available when I needed them. The gentlemen that delivered my precious fur baby was very friendly and kept in touch. Very satisfied with Pawrade!”

Tori P. · Antioch, CA
Verified · Jun 21, 2022

“Puppy now named Bella has gain 1 pound and had her shots yesterday. She is just adorable, happy, friendly, and very bright. We already love her. She is a joy.”

Dorothy B. · Houston, TX
Verified · Jun 21, 2022

“My Pawrade experience was excellent. I was interested in a puppy, I just called to get more info. The pawrade person I spoke to was amazing, she got me in touch with the breeder. My fiance and I had a great conversation with the breeder and we purchased our puppy. Our puppy was under the weight limit for transportation so we waited a bit before getting him. During this waiting period pawrade and our breeder were amazing at keeping us in touch with our puppy by sending us videos and pictures of him and his siblings. We chose ground transportation and it was a great experience with that also, the folks transporting our puppy kept us in the loop and gave us a rough estimate of when our puppy would arrive. We also received a care package from our breeder so that we can transition our puppy into our home. Our breeder gave us a snuggle buddy for our puppy and our first night was uninterrupted! I definitely recommend pawrade to anyone looking for a new family member! ”

Jennifer H. · Arcadia, CA
Verified · Jun 21, 2022

“We found the website by chance and it was such a blessing! Pawrade took out all the guess work and really paid attention and answered all our questions incredibly quickly. We welcome home our puppy last week and are loving every minute! ”

Brandy N. · Bridgewater, NJ
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jun 21, 2022

“Delivery crew kept me posted about their ETA; very much appreciated. My husband & I do want to express some concerns. **Hansie arrived in good conditions, very alert and energetic. However, we noticed all 4 of her legs/hair were very very yellow, with lots of residues like mixed dirt-soiled. The smell of urine was very strong; we showered her, used a lot of pet shampoo but the smell is still there as well as the yellow stain. Not sure exactly what was the cause. **We ordered her name tag Hansie beforenher arrival; But then, noticed her name on the paperwork was changed from Hansie to Hannah. We were not aware of the new name given to her. We submitted her wellness checkup documents from the veterinarian alread; waiting for a response and information how to activate Met Life Insurance. Thank you. Regards, Cathy Lee Renaldo Dodi ”

Cathy L. · Alhambra, CA
Verified · Jun 21, 2022

“We were so nervous about this process – choosing a long distance breeder, not meeting our pup, a carrier transportation system – but from regular health reports, to great customer service, to a trustworthy & transparent courier experience, we could not be more thrilled to have welcomed Matt (now Milo) to our home last night. He is great with people, our mom's pup, and is already following us around and falling asleep in our laps. Thank you Pawrade, it felt like a pretty bold leap, but we couldn't be more grateful for helping connect us with our perfect little man.”

Emma G. · Charlotte, NC
Verified · Jun 20, 2022

“Had a great experience we now have a beautiful puppy ”

Stephen B. · Gallatin, TN
Verified · Jun 20, 2022

“The puppy travel needs work ”

Keylana T. · Simpsonville, SC
Verified · Jun 20, 2022

“I got a puppy with alot of help from pawrade. Her name is Willow she is so sweet she is American bully xl . I love her so much. She is my forever furbaby. Thanks Regina for all your help couldn't have done it with out you❤ ”

Evelyn W. · Jackson, MI
Verified · Jun 20, 2022

“Everything was above my expectations, I would highly recommend you to everyone looking for a fur-ever friend.”

Sandi C. · Castle Rock, CO
Verified · Jun 20, 2022

“Pawrade made the whole process of choosing, paying for and transporting my Eskipoo puppy as breeze! I had been overwhelmed researching different breeds and was VERY frustrated finding local breeders to return my calls. When they did communicate, I was often told the waiting lists for puppies was 6 to 12 months! I kept going back to the Pawrade website and realized that was the solution. Once I chose Maxton from a breeder in Indiana, I paid for him through their site and arranged for his transport to me. The couple that drove him out to me was AMAZING and very communicative throughout the long drive. He arrive well taken care of and I cannot say enough good things about the people at Pawrade and their services. And the fact that they screen their breeders to ensure moral, ethical breeding practices was a huge relief in my search. Thank you Pawrade!”

Laurie C. · Scottsdale, AZ
Verified · Jun 20, 2022

“I love my new puppy! He is healthy, happy, and smart! From the time I reserved him until he was delivered Pawrade was in contact with me with information with each step. When to expect him, his delivery, how to care for him on arrival, and his care afterwards. I received the veterinarian"s paperwork for his physical and vaccinations. One month of pet insurance is included. I had a few questions and someone called me right away. If you"re wanting a specific breed of dog I would recommend Pawrade. Della ”

Della M. · Fort Collins, CO
Verified · Jun 20, 2022

“Everything went smoothly from transaction to delivery, and the breeder gave a good start to potty training my new pup! Bonus! Many thanks to the Pawrade team! ”

Jen B. · Davenport, IA
Verified · Jun 20, 2022

“Pawrade Team: Thank you for working with us in facilitating our adoption of Polly Heffler. In particular, your timely responsiveness to our queries and communications throughout the process were excellent. My wife and I thank the Pawrade team for making this happen! My very best, Marc”

Marc H. · Palm Desert, CA
Verified · Jun 20, 2022

“Responses took to long. Waiting for a refund of $750 for travel which I was charged twice. Puppy arrived looking very sickly.”

Georgina L. · Dana Point, CA
Verified · Jun 19, 2022

“They did a wonderful job of staying in touch all along the way. They actually got to the house earlier than planned which was very nice. Both young men were very professional and polite. Abby was quiet and tired for all of 5 minutes. Then she wanted to give kisses and be loved. I couldn't be happier. The best thing of all is she loves traveling in the car. Settles right down and goes to sleep.”

Barbara H. · Antioch, CA
Verified · Jun 19, 2022

“Our new goldendoodle puppy Henry arrived today and we couldn't be happier. He's such a sweet and friendly little guy and we love him. Due to the problems with the airlines and all the canceled flights, we opted to have him delivered via the ground service. They picked him up on Tuesday and we didn't get him until Sunday because of all the puppies being delivered the same way for the same reason. But the travel crew was terrific and kept us informed on their progress throughout the trip. All in all it was a great experience and now we have our Henry to enjoy.”

Dennis T. · St. Paul, MN
Verified · Jun 19, 2022

“My fiancé and I are very happy with our decision to use Pawrade, and our new puppy Yuna is already a great addition to our home. Thank you to all of the team, and a special thanks to Edward Rush who went above and beyond to help make this process happen as smoothly as possible.”

Christopher T. · Mississauga, Ontario
Verified · Jun 19, 2022

“Special care giving to puppies. Lots of paper work. But very through.”

Susan S. · Port Huron, MI
Verified · Jun 19, 2022

“I was happy with pawrade! I was sad that during nanny transport, my new baby did not have a good cage that I would approve to travel long distance in. She laid on a grate the whole time that was hard and had wide spaced holes in it. Looked to be very uncomfortable. I asked the driver for pictures when he stopped and let her walk around. He sent me one of her walking and one of her in her grate. I sent the photo to message we had been using and asked them to ask tyler the nanny to lay a blanket/tshirt/hoody or something down to make her comfortable. He said he would but he didn"t have anything. I didn"t want to push it with him but I do think it was unreasonable she did not have a soft bed for the 12+hour drive that I spent $1400. No one did anything about it, even though I asked nicely, and no one at the company responded to me. I realize it"s holiday weekend so that may play a part in the silence. I would like the company to repair this by taking ownership and ensuring change”

Sarah E. · Derby, KS
Verified · Jun 18, 2022

“Very Thorough and it clearly shows you care about the dogs.”

Gina M. · San Diego, CA
Verified · Jun 18, 2022

“Getting our puppy Tessa through Pawrade was easy and smooth. Tessa is such a sweet little girl who brings us so much happiness and completes our family. We are so pleased with how easy the process was with Pawrade. ”

Amanda M. · Mableton, GA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.