“Was a pretty smooth operation. ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“We got to aquire Kaya and we had a great time with the transaction. I was a little nervous at first. But after the first call from customer service it was all smooth sailing.”
“The whole thing was easy and when the puppy arrived it was the puppy we wanted and we were very pleased.”
“It's was a long process but it was worth it ”
“We just adore our little Tally (now Poppy). We were worried how she would be after such a long trip, but she showed up in perfect heath with a wonderful personality. She is well socialized and playful, couldn't ask for a better pup!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The whole experience has been a pleasure.Very happy with our new addition. Thank You”
“I was really happy with the process of adopting our Moira (GRACE) 🐕She has completed our family 🐩🐕🏡. I couldn't be more happy with Pawrade, after 7+ failed attempts with other Recues and pet adoptions. ”
“Very pleasant experience from start to finish. Everyone I spoke with was very friendly and informative. Answered all my questions and was available when I needed them. The gentlemen that delivered my precious fur baby was very friendly and kept in touch. Very satisfied with Pawrade!”
“Puppy now named Bella has gain 1 pound and had her shots yesterday. She is just adorable, happy, friendly, and very bright. We already love her. She is a joy.”
“My Pawrade experience was excellent. I was interested in a puppy, I just called to get more info. The pawrade person I spoke to was amazing, she got me in touch with the breeder. My fiance and I had a great conversation with the breeder and we purchased our puppy. Our puppy was under the weight limit for transportation so we waited a bit before getting him. During this waiting period pawrade and our breeder were amazing at keeping us in touch with our puppy by sending us videos and pictures of him and his siblings. We chose ground transportation and it was a great experience with that also, the folks transporting our puppy kept us in the loop and gave us a rough estimate of when our puppy would arrive. We also received a care package from our breeder so that we can transition our puppy into our home. Our breeder gave us a snuggle buddy for our puppy and our first night was uninterrupted! I definitely recommend pawrade to anyone looking for a new family member! ”
“We found the website by chance and it was such a blessing! Pawrade took out all the guess work and really paid attention and answered all our questions incredibly quickly. We welcome home our puppy last week and are loving every minute! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Delivery crew kept me posted about their ETA; very much appreciated. My husband & I do want to express some concerns. **Hansie arrived in good conditions, very alert and energetic. However, we noticed all 4 of her legs/hair were very very yellow, with lots of residues like mixed dirt-soiled. The smell of urine was very strong; we showered her, used a lot of pet shampoo but the smell is still there as well as the yellow stain. Not sure exactly what was the cause. **We ordered her name tag Hansie beforenher arrival; But then, noticed her name on the paperwork was changed from Hansie to Hannah. We were not aware of the new name given to her. We submitted her wellness checkup documents from the veterinarian alread; waiting for a response and information how to activate Met Life Insurance. Thank you. Regards, Cathy Lee Renaldo Dodi ”
“We were so nervous about this process – choosing a long distance breeder, not meeting our pup, a carrier transportation system – but from regular health reports, to great customer service, to a trustworthy & transparent courier experience, we could not be more thrilled to have welcomed Matt (now Milo) to our home last night. He is great with people, our mom's pup, and is already following us around and falling asleep in our laps. Thank you Pawrade, it felt like a pretty bold leap, but we couldn't be more grateful for helping connect us with our perfect little man.”
“Had a great experience we now have a beautiful puppy ”
“The puppy travel needs work ”
“I got a puppy with alot of help from pawrade. Her name is Willow she is so sweet she is American bully xl . I love her so much. She is my forever furbaby. Thanks Regina for all your help couldn't have done it with out you❤ ”
“Everything was above my expectations, I would highly recommend you to everyone looking for a fur-ever friend.”
“Pawrade made the whole process of choosing, paying for and transporting my Eskipoo puppy as breeze! I had been overwhelmed researching different breeds and was VERY frustrated finding local breeders to return my calls. When they did communicate, I was often told the waiting lists for puppies was 6 to 12 months! I kept going back to the Pawrade website and realized that was the solution. Once I chose Maxton from a breeder in Indiana, I paid for him through their site and arranged for his transport to me. The couple that drove him out to me was AMAZING and very communicative throughout the long drive. He arrive well taken care of and I cannot say enough good things about the people at Pawrade and their services. And the fact that they screen their breeders to ensure moral, ethical breeding practices was a huge relief in my search. Thank you Pawrade!”
“I love my new puppy! He is healthy, happy, and smart! From the time I reserved him until he was delivered Pawrade was in contact with me with information with each step. When to expect him, his delivery, how to care for him on arrival, and his care afterwards. I received the veterinarian"s paperwork for his physical and vaccinations. One month of pet insurance is included. I had a few questions and someone called me right away. If you"re wanting a specific breed of dog I would recommend Pawrade. Della ”
“Everything went smoothly from transaction to delivery, and the breeder gave a good start to potty training my new pup! Bonus! Many thanks to the Pawrade team! ”
“Pawrade Team: Thank you for working with us in facilitating our adoption of Polly Heffler. In particular, your timely responsiveness to our queries and communications throughout the process were excellent. My wife and I thank the Pawrade team for making this happen! My very best, Marc”
“They did a wonderful job of staying in touch all along the way. They actually got to the house earlier than planned which was very nice. Both young men were very professional and polite. Abby was quiet and tired for all of 5 minutes. Then she wanted to give kisses and be loved. I couldn't be happier. The best thing of all is she loves traveling in the car. Settles right down and goes to sleep.”
“Our new goldendoodle puppy Henry arrived today and we couldn't be happier. He's such a sweet and friendly little guy and we love him. Due to the problems with the airlines and all the canceled flights, we opted to have him delivered via the ground service. They picked him up on Tuesday and we didn't get him until Sunday because of all the puppies being delivered the same way for the same reason. But the travel crew was terrific and kept us informed on their progress throughout the trip. All in all it was a great experience and now we have our Henry to enjoy.”
“My fiancé and I are very happy with our decision to use Pawrade, and our new puppy Yuna is already a great addition to our home. Thank you to all of the team, and a special thanks to Edward Rush who went above and beyond to help make this process happen as smoothly as possible.”
“Special care giving to puppies. Lots of paper work. But very through.”
“I was happy with pawrade! I was sad that during nanny transport, my new baby did not have a good cage that I would approve to travel long distance in. She laid on a grate the whole time that was hard and had wide spaced holes in it. Looked to be very uncomfortable. I asked the driver for pictures when he stopped and let her walk around. He sent me one of her walking and one of her in her grate. I sent the photo to message we had been using and asked them to ask tyler the nanny to lay a blanket/tshirt/hoody or something down to make her comfortable. He said he would but he didn"t have anything. I didn"t want to push it with him but I do think it was unreasonable she did not have a soft bed for the 12+hour drive that I spent $1400. No one did anything about it, even though I asked nicely, and no one at the company responded to me. I realize it"s holiday weekend so that may play a part in the silence. I would like the company to repair this by taking ownership and ensuring change”
“Very Thorough and it clearly shows you care about the dogs.”
“Getting our puppy Tessa through Pawrade was easy and smooth. Tessa is such a sweet little girl who brings us so much happiness and completes our family. We are so pleased with how easy the process was with Pawrade. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


