Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Bella, aka Justice, is nothing but pure gold. The whole family loves her and Pawrade did a great job doing a match. The transport was very good. Bella is doing great too.”
“We love the dog. He is adorable and just what we wanted. The service provided was excellent. Highly recommend”
“Very happy with Windsor"s arrival. He is super cute and feisty. He will make a great Watch dog - Lol. The process was smooth and great. Thank you for all your help and allowing me to add a new member to my family.”
“Everything with Macy was great. ”
“Lois and the rest of the Pawrade team really made welcoming Bucky (the dog formerly known as Germaine) into our family. The transport company was also incredible (Wags on Wheels) - they even bathed Bucky right before dropping him off. After looking for the right fit for almost a year, we are so thrilled we waited for this little guy. The welcome guide Pawrade sent gives some good information that allowed my searches on YouTube for help with training to be a bit more targeted. Thanks to their guide, Bucky came in and while he's had an accident (or two...) it hasn't ruined the floor AND he went #2 for the first time on grass! Hurray! Thank you for everything. We were unable to adopt a dog from a shelter due to allergies and dog restrictions in our building, but Pawrade remained incredibly transparent from start to finish - making me feel confident that their no puppy mill pledge is real. Thanks again!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“transaction was flawless, was kept up to date on travel progress & ETA the whole time”
“I am in love with our new puppy, the team at Pawrade went above and beyond helping ensure his safe and timely arrival. Thank you for all the help making a dream come true. ”
“We love our new puppy. She is happy, healthy and socialized. Contact with Pawrade and transport was timely and helpful.I felt prepared and informed every step. I highly recommend Pawrade!”
“Our sweet boy Arlo (Jay) is perfect. Thank you Beth, Jodi, and especially Cindy! You helped us navigate the process of getting our baby home and we appreciate you all. Arlo"s breeders should be proud of this healthy, happy Yorkie. He is perfect!”
“Amazed how true it really is!!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I have now purchased 3 puppies from here in less than 6 months and all are healthy and happy 🐾❤️”
“Arron and Karen were great. The delivery was smooth. A job well done. PS Sid is now called Mavrick, his new name.”
“You delivered my fur baby toy poodlejust exactly as promised. This was my first on line transaction and I was very nervous but all.the "puppy people" from the first phone call to the delivery were patient,knowledgeable,friendly and were genuinely happy for the whole transaction. I would and have recommended pawarade to everyone who comes up to see my beautiful little boy..I He is the love of my life @nd my family for sure THANK YOU”
“Everything went perfectly with getting our new puppy. We are very happy with Pawrade and the services they provide. ”
“His transport and delivery was pushed back by several days which caused me to have to take more vacation days than planned in order to give him the best start in his new home. Otherwise it was a great experience. ”
“I was a skeptic, Pawrade made the grade! I would use them again, no questions asked.”
“Communication was terrible after I purchased. It was hard to get in contact with the team that was over financing and travel. I left several messages in the chat and it took days for someone to get back. I called about 10 times before someone answered my call. Overall, I love my puppy but the communication is severely lacking. I wasn"t even told whether my puppy was picked up by the transportation company and when she"d be arriving. When I called to get more information, no one got back to me for almost 2 days. I then got a call less than an hour before my puppies delivery that she was on her way. The petpay department purposely kept spelling my name wrong after I corrected them twice- extremely rude and upsetting. The only person who deserves 5 stars is Joseph, my puppy concierge who helped my pick out my puppy and ultimately reserve her. He contacted the breeder on my behalf and all questions that I had. Joseph is the best person in this company and deserves a raise!”
“Please note that in the beginning Please note that in the beginning, they responsive to ensure they get you to signcontract. After that delay delay delay. My pupwas not up to date on vaccines. He could notgo outside. Pawrade made it about money ofvaccine instead of the health guarantee thatmy pup would be delivered with all vaccines at age appropriateness before it's arrival. TheyGASLIGHT and SCAPEGOAT you. Goingaround in circles. Pawrade is breeder one sided and buyers are left as nothing but "have a wonderful day." A contract should not be one sided and breeders should have obligation to ensure they are following pawrade guidelines. How can a pups health be guaranteed at arrival if buyer started vaccines late????? But I received, it'a your responsibility now. BUYERS BEWARE! (And they"ll respond with a generic message saying how they made this right.) ”
“Pawrade provided exceptional service with our puppy. Every step of the way we felt supported and that helped us to be confident in knowing that our new family member was coming from a loving and caring breeder. Our new puppy, Taylor is the perfect fit for us. She is a wonderful well tempered dog. We knew she belonged with us the minute we saw her cute face and she gave us the biggest hug. Thank you Pawrade! ”
“The service was great they were in touch with you all the time giving you important information until the last moment when you receive your dog.”
“My puppy is gorgeous, loving and so far healthy, I believe having her remain with breeder until she 12 weeks old was the right choice. She is perfect. ”
“Pawrade was amazing, thorough and professional. They truly care about their puppies and make sure they are going to good homes! Thank you for the excellent quality and service. ”
“Most a great experience. Everything was straight forward as far as the whole process went. My puppy arrived happy and seems to be very healthy. I love how he was up to date on all his shots before I got him. The delivery drivers were super fast and friendly when they arrived after a long journey. My only complaint is the communication aspect. Puppy concierge was very quick and responsive before purchasing my puppy. However, afterwards it wasn't as good. Some messages were never responded to, and others were responded to days after (during normal business hours/days.) The whole process as far as the required insurance trial was frustrating, because I was just told one day I wasn't eligible and the 3 days after I got the dog that I was. Besides that, I am very happy with my puppy and glad I chose pawrade!”
“It was such a pleasure working with you from beginning to the end. You made every part of this so easy!! It was a joy all the way through and my Mattea (Brie) is such a sweet and adorable ❤️ ”
“My experience with Pawrade was very positive. We were able to get our wonderful puppy very quickly. He is happy and healthy. I would like to particularly thank Janell who kept the process on track. ”
“The experience with Pawrade was excellent. Once I reserved Ava, the team at Pawrade were great at communicating the next steps. I think the breeder could have offered current pictures and weight while I waited, but I do understand, they have more puppies besides mine. The white glove delivery did take longer than expected, but they were great at letting me know. I took Ava in for her vet appointment and they said she was in excellent health. ”
“Great Experience! Pawrade is a great way to adopt a pet. They are amazing, very smooth process!! thanks again Pawrade!!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
