Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I would give 10 stars if I could. The experience has been awesome and everyone at Pawrade has been lovely to deal with. The people who transported my puppy were also fantastic. My new puppy is home and just darling ❤️”
“Turk is the best puppy”
“The process is too long and more convoluted than it needs to be. ”
“This was a great experience. I was a little nervous at first, but everything went fine. I received my puppy this morning and he is perfect. Freshly bathed, and obviously well socialized. He has already won over the entire family, including his "brother." Thank you for the newest addition to our family!”
“We are so pleased with Finley, a 9-month-old Cavalier King Charles Spaniel. I really didn't want a young puppy and was so glad to find him, but I was very anxious about buying a puppy online. It just seemed like there were too many things that could go wrong. Tony from Pawrade and Lara were both very easy to communicate with. They got answers to all my questions. Tony arranged for me to meet Finley via a Zoom call. Seeing him made all the difference. Finley was 10 hours away and I was concerned about him traveling so far. He arrived at the scheduled time and didn't show any sign of stress from the trip. It only took one day to figure out that Finley has been well cared for. I got a record of all of his vaccinations and we are scheduled for a visit with my vet to confirm there are no health concerns. I don't anticipate any problem. He's been with us less than 3 days, but already he is eating well, full of energy. he seems to be so happy and well adjusted Love him.”
“Pawrade made this process so easy! We had been looking for shiba inus on the internet, but the process is so thorough and quick with Pawrade.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Process was quick, simple, and easy! Pawrade helped me every step of the way!”
“From start to finish the process was easy and any questions I had were quickly answered. Our new pup is getting acclimated to his new home and we are having a great time getting to know him. ”
“I cannot thank everyone enough for assisting me with my little Penny (your Rowana). Everyone I spoke with was gracious and helpful, and all seemed genuinely happy in their position at Pawrade and PetPay. If I have any criticism at all, it would be that there is some confusion on my part as to the relationship between Pawrade, PetPay, and MetLife Insurance. Are these separate entities, or one company? I'm unsure if I am creating a login for PetPay, or for MetLIfe Pet Insurance. In any case, I would recommend Pawrade to those interested in adopting a puppy in that they will be assured a healthy and happy puppy from a reputable breeder.”
“From the start Corbin was great. He helped us with the paperwork to get this journey started. Corbin went above and beyond what was expected. After Corbin Carli took over and was just as impressive. Keeping us up to date with what was going on with our puppy as we waited for her to arrive. I took our puppy to the vet two days after she arrived an the vet was very impressed with the breeder on how healthy our puppy was. Overall I'd give Pawrade a 10 out of 10. Lynn and I thank you with all of our heart.”
“Excellent service fast accurate ontime ”
“Everyone that I spoke to at Pawrade were awesome so friendly and knowledgeable.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Was pleased with the whole easy process.”
“After 20 minutes of receiving our puppy we found an infected bite on his neck. As we all know, the pups are supposed to be checked out by a vet prior to being put into the nanny vehicle for drop off, but come to find out, after taking our pup to the urgent vet the same evening as his arrival, the bite looked to be about 7-10 days old- meaning the puppy was obviously not fully examined or poorly examined by the exiting vet before travel. We have reached out to Pawrade with our concerns and worries. Also with any recommendation on the forced vet bill we experienced within 12 hours of receiving our puppy, but we have had no response from them. Before all of this happened, we would say that our experience with Pawrade was great, but this seems to be very unprofessional and unethical. Also- note if future purchasers ever pick the nanny travel by vehicle, please know that your pup will be in a crate, with 8 to 10 other puppies for hours with no guarantee of any care being taken. ”
“I don't think I can say enough good things about Pawrade. At first I was suspicious of this whole buying a dog online thing. But they were there every step of the way to answer any and all questions and put our minds at ease. Every person we dealt with went above and beyond to ensure our experience was good and we had all the information we needed. The process went exactly as they said it would and there were absolutely no surprises or lack of communication. Well done to the entire Pawrade team!! Great people who value great customer service!”
“Getting old new puppy came together so quickly and it was an awesome experience. Outstanding job! ”
“Everybody I worked with at Pawrade was awesome! I was a little nervous to buy a puppy just by looking at pictures and general information online. I received a quick response whenever I had a question-and I had lots of them! They checked in frequently before we received our puppy and even a few days after to see how we all were doing. She arrived safely and was happy to be here. Thank you Pawrade- we love our little Betty! (aka Zaria)”
“Folks I spoke with were great. Not sure I have a lot of confidence in "no puppy mill"…this appears to be left to the discretion of the breeder to be honest…when honestly all they are concerned about is money. There should be some way to validate their claim. If premise visits are too expensive, how about taking aerial shots with a drone. Or requiring membership in PETA or something similar. Also, while my dog is adorable, she is a bit skittish. Socialization should be a requirement. As well as vet administered shots….another money issue. My shot information was not properly noted on the paperwork so my vet suggested giving booster to protect Zoey. Also with female dogs, especially older ones (Zoey is 8 months old) should note when dog was in heat, and an affirmation of not pregnant. Some of the backyard breeders are just as bad as puppy mills. Unlike good-breeders,these breeders don't know or care about dogs temperament/health lineage or need to socialize. Gambling I got lucky”
“Pawrade has been terrific in helping me find a New puppy! Pawrade gives you many details of your puppy…you have a constant stream of communication which is so helpful especially when you are waiting for them to arrive! My new little Shih Tzu whom I named… KC… came from Kansas City -so I use the initials for her name. I believe this to be a worthy company To put your trust into for your new pet!”
“Pawrade is absolutely wonderful. Everyone involved is prompt and professional with interactions. The process is easy but most importantly secure. My forever puppy was delivered safe, healthy, and happy. ”
“We are so grateful for helping us find our newest family member. Pam, now known as Ruby, is healthy, happy and quite the little chewer. She's brought much laughter and joy with her sweet personality. Corbin was an excellent resource walking us through this process. Forever grateful. ”
“We can't thank Pawrade enough for helping us complete our family! To know your new puppy is coming to you happy, healthy, and safely puts your mind at ease. Pawrade answered all my questions, and sent helpful tips to welcome our little pup. Our pup is everything and more! Thank you, again!! ”
“Well done. Our driver Mark was very professional and obviously enjoys his work. We'll be considering using you again in the future. Please thank him for taking such good care of our girl on his way to delivering her. Thanks to all involved.”
“I highly recommend Pawtrade. Excellent customer service. Respond quickly to any issues or questions you may have. I would recommend ground transport as my flights were cancelled 2 times which delayed my puppy. I spoke with breeder multiple times, she sent pictures and answered all my concerns. Wonderful, safe, real way to purchase your puppy!! NO SCAM !! My puppy arrived healthy, happy and Mark Carter from Williams Puppy Transport went over and beyond. Thank you Pawtrade. ”
“Great experience AMD am adorable new puppy'”
“We love our new puppy! However...she came wth fleas.”
“All in all this has been a fun filled journey. Got so far a really great little pooch. It was however not without a little apprehension. Worry about travel and the paperwork is a bit intimidating for an old person like me. That being said the consierg was most helpful in getting us thru a little worry A great experience so far!”
“All the way through the process I was guided and helped. I needed financing and they made that happen as well. All questions were answered in a timely manner. He arrived in good health and cute as ever. Thank you for making my family so happy. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
