Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Huge shoutout to Peter and the rest of the Pawrade team for connecting us with our furever baby pup. They kept us in the loop and made the experience of receiving our puppy as seem less as possible.”
“I was very apprehensive about flying a puppy across the United States, but Pawrade made it easy and stress free. And i received THE CUTEST PUPPY in the entire planet. I have renamed her Liza Minelli and we had an instant bond. I am so in love with her. She is smart, healthy, fun, cute, cuddly, and quickly stealing my heart. Thank you for putting up with my neurotic behavior, but I am so glad that I listened to you in the end. Tracy and Liza Minelli Happy together”
“The minute that I inquired about Dexter I got a phone call the next morning and they guided me every step of the way they were all very amazing I would recommend them highly”
“Sue, transportation person, was excellent. She helped me with the gps app. And was happy to help me. The pawrade assistant was also excellent. She was patient and thankfully she repeated the process several times. I'm thankful because I was so excited to get my puppy I was distracted. It was hard to hear all that was being said to me. I also had several follow up phone calls from Reps, reiterating the process. I was so skeptical about buying a puppy online, sight unseen. Thank you for all your efforts. She's amazing.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“i was happy pretty much till i took her to vet she had kennel cough bacteria in stool now we know for sure she has a mur mur heart now i have to find a specialist to see if it can be fixed or she can die anytime also i tried that number for the 30 day insurance and they couldnt find her at all said i needed a invoice number which i dont have But I Loved the dog though shes everything i wanted i was just disappointed that i didnt get a healthy dog”
“We just added a new family member through Pawrade. She is a beautiful Blue Merle Puggle with blue eyes . The entire team that helped get her to us was so "WONDERFUL" from start to delivery to my door. I appreciate everyone involved . She has brought so much joy and laughter to our home . Thank all of you so very much.”
“Great experience, the staff answered all my questions and made the process very simple. Thank you!”
“We are very pleased with Paisley and the Pawrade procurement process. She was delivered on the day and time promised. And our thanks go out to her breeder who gave us a healthy and playful pup . ”
“Through Pawrade I got the most wonderful puppy, a miniature dachshund. He is healthy playful. Communicating with the individuals At Pawrade was a great experience. They provided all sorts of information which helped me understand and what to expect when my puppy arrived. I would highly recommend them as the perfect place to purchase the new member of your family.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The process was simple. I like that they included an app to see where your dog is on his journey to his new home. ”
“We got our puppy on Sunday night (6/26/22) although our plans were sooner due to a weather, but our puppy overall was healthy I just want to thanks to Dan and Morgan helped us to made it happened , thanks to Andrew and Garrett for driving safety.”
“Great experience with Pawrade. I found Midas a great standard poodle to train as a service dog for my disabled son. The communication was great and they answered all my questions in a quick detailed manner. He is a great chill pup with a great personality as described. The only problem I had was with the transport team they transported him safely across 6 state lines but were not very organized or polite with delivery and the pup had an infection developed over transport but was easily treated. Over all amazing service and I will definitely be using Pawrade again when I get a service dog for my daughter.”
“The process was great...I just felt that there were so many different people to talk with, it would have been more helpful for me to have one point person. Everyone was great though! ”
“The puppy was delivered to me on 06/26/22 approximately 6:30pm. I received a text approximately 6:00 stating they had stopped to give my pup a bath. When they arrived the puppy looked awful. he had not been given a bath. The dog was greasy & nappy haired. Obviously not bathed. I know what a freshly bathed puppy looks and feels like. Although the puppy smelled as though he had been bathed he definitely had not been bathed. As i said, greasy & nappy hair. So I invite these people into my house. They put the dog on the floor for us to go over paperwork. Less that 30 seconds this little puppy is taking a massive piss on my rug. In another 30 seconds this little puppy is taking a MASSIVE SHIT on my rug. This little guy obviously has not been let out for him to relieve himself. I had $20 in my pocket to tip them but I knew right away they had not done a good job. There is no way a puppy that size should relieve himself the amount he did. ”
“Wonderful people easy to communicate with will awnser all your questions and the delivery guys do take very good care of the baby's on there way to you.. 10 out of 10 would recommend to friends family and strangers. So happy with our decision Thank you all for your hard work.”
“The puppy came with lice in the fur and roundworm in the stool. I don't recommend this breeder.”
“This was a wonderful experience from start to finish. Communication was excellent, and each person at each step in the process was concerned for the safety and well-being of the puppy, which certainly is not always the case. Thank you for the high level of integrity and respect you displayed throughout the process.”
“Pawrade was awesome. The process was really simple and it took the "unknown" factor out of dealing with a random breeder on the internet. I LOVE my new best friend! He was completely healthy and happy. Not only is he a beautiful, physical, specimen, but he is extremely smart and loving. Great animal, great process, great experience!”
“Wonderful experience! I will definitely share my experience with anyone who is trying to fine there perfect fur baby!😊”
“Made the process very easy and an overall great experience! ”
“Pawrade made purchasing our puppy very simple and communicated well throughout the whole process. Very friendly and knowledgeable, the experience was worth every penny. ”
“I never would have found Isa (re-named Maggie) without your help! The communication via secured messaging was so efficient and the travel arrangements with a travel nanny was flawless. Thank you for bring Maggie (Parti Yorkie) into my life... ”
“ We had a prior scam issue and were very skittish about trying another online pup purchase. All my fears were put to rest with my initial conversation. ”
“What a great experience!”
“Maggie was put to sleep yesterday She was real bad sick. Was sick from day 1”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.