Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“They were very easy to work with!! Had the puppy here on the day they estimated and gave me a lot of good info on what to do when he got here. I also like how they called me multiple times with information ”
“First of all I will say this has nothing to do with the dog we picked. We love him! Here is why Pawrade gets a 1 star: The unresponsiveness is unprofessional. When a questions is asked that is important it should not take 3 days to respond. If I did that at the place of my work I would be fired. That is our first problem. Our second problem is how Pawrade sent our puppy to the WRONG address adding an additional 3 hours. To say I am angry is an understatement. How dare Pawrade put an animal through an additional 3 hours of travel. To add onto this problem you interrupted many peoples work day due to Pawrade"s mistake. The best part of all of this is BLAMING the poor driver, saying the he messed up when in fact I spoke with the driver and have proof of Pawrade"s mistake. Blaming a third party is beyond unprofessional. Own up to your mistakes. We spent a lot of money to have our dog travel and Pawrade was not even willing to compensate just stuck with how this was not Pawrade"s fault. ”
“Everything about the transaction was an easy pleasure - from the purchase to the puppy transfer, impeccable! And Theo is an absolute joy and a pleasure, perfect, intelligent, curious about everything, responsive. Love at first encounter. Thank you enormously. My very best regards, Susan”
“Transparent! Excellent customer service with superb communication down to the last detail and transfer of care! You cannot go wrong with choosing Pawrade when deciding to add a fur baby to your family! ”
“I bought a aussiedoodle from here and got him delivered from Missouri to CO and everything went really well. Couldn"t be happier with how smooth everything went and our puppy is really happy and healthy.”
“Very Please! Beautiful Puppy and delivery service awesome. Thank You.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Great dog. Great process. They kept in communication the entire time until we received him. ”
“We love our new Toy Poodle puppy "Irie", thanks PawRade and PetPay! She arrived 3 days ago, happy and full of energy. She quickly adapted to her new surroundings, which we carefully prepared ahead of time. She is eating, drinking, peeing, and pooing quite normally. Obviously she was in good health which the Vet exam confirmed later the day she arrived, except for having some ear mites which the Vet treated immediately. A friend told me that all puppies have ear mites, so I guess that was to be expected. We are excited to start our new life journey with "Irie". Thanks to PawRade and PetPay for such a thoroughly professional manner of bringing puppy and new owners together with a feeling of confidence in the process. ”
“I wish I could give 4.5 stars, because overall I had a great experience getting our puppy through Pawrade. First, and most importantly, it's clear they truly vet their breeders. Our puppy arrived happy, healthy, and adjusted really well with our family. The Pawrade team was very helpful at ensuring I had most of my questions answered and my concierge was always available by phone or text. My only constructive feedback would be around the travel of getting my puppy home. There are great options: Ground transport, air, or air-companion. But when I was trying to determine what to do and what would be safest for my puppy, it was hard to get clear answers. I understand that much is outside of their control and hard to determine, but I wasn't able to get an answer of how long ground travel would actually take, or if an Air companion would be available. I would recommend Pawrade 100%, but would consider flying out to get the puppy yourself if you can. We love our puppy!! ”
“We had great experience with pawrade. And our baby is now home. ”
“Great system, straightforward and fair”
“Our puppy arrived safely. The moment we brought him inside he was playing with all his toys. He is such an adorable puppy. We fell in love with him the moment we saw him. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I love what pawrade stands for, no puppy mills, no pups from pet stores! We love supporting responsible, ethical breeders who health test the pups parents and are contributing to preserving strong, healthy AKC bloodlines. Working with a mediator like pawrade made for a smooth and seamless process to connect us with a responsible breeder. ”
“Great experience. Wonderful puppy!”
“Our family loves our new puppy. The entire purchase process went smoothly and the puppy was delivered as expected. The delivery team was great and kept us updated regarding their trip. ”
“Pawrade was excellent and we had constant communication. Sweetest puppy ever! Highly recommend them! ”
“So happy with our new puppy Topaz and huge thank you to Pawrade for making this possible! ”
“We received Kendall now Molly m a h l e e she is perfect she's so sweet she just hugged me and we put her into her crate at 11:30 and she slept till this morning until I got up first she's a good girl and she's already done some parties thank you from the bottom of my heart you guys been wonderful”
“Our transaction with pawrade was a wonderful experience from start to finish! We were apprehensive at first because we never ordered a puppy online before. The description of our little guy was exactas it said. The pawrade team was very responsive and helpful. We received Jink today who we renamed Gideon. He is beautiful and so affectionate and playful. Thank you for making this process an enjoyable one!”
“Everything went smoothly and quickly. We reserved our puppy on a Sunday and picked her up from the airport the next Friday. We were contacted by several different people from the company during each step of the process. Everything was explained well and we received alot of information. My only complaint would be that we had some questions for the breeder that we didn't get an answer to. She did come with her health certificate and shot records. ”
“We just love her to pieces. Ty so much. She is a prefect fit to our family! I would send a pic of I knew how to do it. Lol”
“Waste of time, as soon as our money was transfer we basically received no help. They only reason we got our puppy is because the breeder reached out personally and still haven"t received anything from pawrade since last Friday. So thank you for over charging us for nothing ”
“Loved working with everyone involved. You kept me posted every step of the way. Your instructions were clear and simple. Thank you, all who were involved, putting the puppy first was comforting.”
“Easy dealings all the way through. The transport was a little difficult in communication, but we got him and he's awesome. ”
“Such an easy process and our new baby is an absolute joy. Purchase and travel arrangements went so smoothly and we couldn't be happier! ”
“Awesome company to work with. Love my new puppy and am so excited he is part of our family. ”
“I am very happy with my new puppy Cole. The process was very smooth and Pawwrade was in contact every day until I received Cole. I would definitely recommend this company to other people looking for a new pet. ”
“We could not be happier with our new addition to the family. The staff at Pawrade was extremely helpful and responsive through the whole process, especially when her flight was cancelled. Shannon at Pawrade was able to arrange alternate transportation for our puppy to bring her to us as quickly as possible. We could not be happier with everything they did. Thank you”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
