“Process was complete and thorough. Although sometimes I would get confused about who was responsible for what? So, sometimes I would be handed off to someone else to deal with my query. Also, the PetPay guarantee process was a little unclear and was looking for a "final stamp of approval" but I guess I got it? Love the puppy, he seems very healthy. My Vet questioned the delay in his vaccinations for 10 days but I stuck to the procedure.”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“I absolutely love him! He's very healthy and happy and I can't imagine my life without him. Pawrade gave me plenty of tips to get started and everything happened smoothly. Recommended!”
“The entire process with pawrade was fantastic. So happy to have my new puppy home with me!”
“I just want to say thank you Pawrade for this beautiful experience…You are very professional…thank you 🥰🥰🥰🥰🥰”
“The process for finding and adopting our new puppies was extremely smooth and easy. The two little guys are cute, playful, and everything we could have hoped for. The communication from pawrade was excellent with very quick response times (never more than 24 hours). We were sent a lot of information for how to best care for our new puppies, which was greatly appreciated.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“I have my precious little puppy. Process with Pawrade went smoothly and quickly. She is registered now and goes with me wherever I go. She went to church this morning, and of course every child had to hold, pet, or both with the puppy. She never made a sound during the service. Then she went to the restaurant with me. She hadn't had any people food before today. She really loved the fresh buttered mashed potatoes and the green beans. She wolfed down the pork tenderloin. The food didn't seem to upset her tummy. Pawrade is wonderful to work with.”
“Really happy with my puppy. I just would have liked better communication during the process.”
“Friendly staff. Great communication. I was uneasy with puppy transportation but it turned out well. Thanks!”
“The puppy was larger than what we were led to believe and not completely pad trained as reported. A little frustrated with these things however, the experience with pawrade and delivery of the puppy was seamless. Would have liked to have had conversation with owner prior to delivery.”
“I have had an excellent experience with Pawrade. Everything was handled in a very professional and courteous manner. My dog was a local pickup and it was a timely transfer. Thanks Pawrade for the happy experience”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We had to best experience with Joseph in dealing with Pawrade and getting our puppy Kimberly. We have renamed her Gracie after God's grace. Joe answered all of our questions and any concerns that we may have had. He was completely professional and a great help throughout the whole process. We also wanted to say that Leslie, who delivered our puppy via ground transportation was awesome as well. She kept us updated on her eta. We definitely recommend Pawrade to anyone who is looking to get a puppy. They are legit and well worth it. We just wanted to say thanks again for everything.”
“From the first time I saw her until she came home.. everyone involved in her journey to her forever home was absolutely amazing and always in close contact with me! My baby is home and happy ❤️”
“The contractual purchase of my puppy was great, and I already love and adore my new puppy! Would be a five-star rating but for the gruff delivery service. He rushed through the hand-off without giving us time to examine the dog, nor did he offer any information on how well the puppy tolerated the travel. As soon as he snapped a photo and I got the transfer of ownership signed, he was off before the ink dried. I realize he had other dogs to deliver, but I was disappointed that he showed no care or gentleness towards the puppy. Pampered delivery?”
“An awesome experience— my pup Benjamin arrived happy, healthy, and with everything I needed to get started.”
“The process could not have been easier or gone more smoothly. The hardest part was waiting for our new puppy's arrival. Everyone was excellent with communication and the breeder supplied videos and pictures upon request. So glad I was told about pawrade, I would certainly use them again! ”
“My puppy is adorable. He was transported from OK to NJ with many stops in between. The driver was excellent about updating me about his arrival time, especially when the schedule changed and he came a day later than originally anticipated. He was alert and happy when we revived our puppy. Unfortunately, he appears to have kennel cough and I have to take him to the vet today because of that. He had a coughing fit last night but it finally dissipated a bit with a humidifier next to him and he licked up some warm water with a bit of honey.”
“Excellent service… they were always in contact with us and gave us security. all the people were nice to us. We are happy!!”
“Doug , was amazing the whole experience was awesome, we are just in awe with Poe , we want to thank you all for what you guys do and have done . The missing link has been found. Thank you all again ”
“Parade was very helpful, and I will definitely recommend them to anyone looking for a puppy.”
“Everything went smoothly. ”
“I am so in love with my Zuri(Jasmine) thank you so much Pawrade for such a smooth transaction no scams no headache expensive but worth it!”
“Pawrade helped us get our puppy Gage (now Zumy) and our experience was excellent from beginning to end. Everyone we spoke to was friendly and extremely helpful. Our vet even commented on how healthy he is and how through the vet checks were! ”
“Absolutely satisfied with my experience with Pawrade. I was so nervous to be doing this online and everyone was so nice and reassuring. It was a quick and easy process and the puppy got here so quickly! Everyone was responsive and caring.”
“From the moment we learned of Pawrade from a recent happy customer of Pawrade, we have had a very positive experience. Those who helped us in this process along the way (Michelle and Lindsey) were very responsive and friendly. The emotional calming effect of the correspondence made us feel like we had made a good and trusting experience in using Pawrade. Lastly, Josh Goff if Sweetbriar was personable and very caring with the dog. He kept us well-informed his location and the ETA here at our home. The whole process met all of our expectations and was more than satisfactory. We thank you so much for enabling us to acquire this sweet fur baby!”
“Very unresponsive ”
“I was a little apprehensive about purchasing a puppy long distance but I'm so glad that I did. My little Stanley is such a doll! He is feisty and sweet…just as you'd want a little guy to be. :) The process was easy and secure with PetPay. The only glitch was the length of time it took for the pet nanny to deliver him to me - but I understand given the busyness of the pet nanny biz. Overall a very positive experience! ”
“I really loved everything about my experience. Charlie is so sweet. The transport company was awesome. The staff is wonderful and very informative. The process was very easy. Highly recommended!”
“i was disappointed with the eta. First i was told that wando would arrive on Tuesday 3rd she never arrived then i was informed that her date of delivery was changed to Sunday morning between 1am and 5am. she arrived at 8am. Other than the delays i am very satisfied with wando.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


