Verified · May 19, 2022
“The handoff went well. The owner was very helpful and very caring. He truly seems to love animals. ”
Ruth S. · Celina, OH
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 253 of 337 · newest first
Verified · May 19, 2022
“My puppy arrived last night healthy and happy,a little wound up from his 4 day ride across the west.Oscar settled down soon enough though,love him already.”
Sandra S. · Johnstown, CO
Verified · May 19, 2022
“The staff at Pawrade was very helpful, until I paid for the puppy. I planned to drive from my home in Austin to pick up the puppy and I needed information about the seller's location in order to plan my trip and make hotel reservations. I called several staff members who acted as liaison to the seller prior to my final purchase, but was unable to reach any of them. I finally received the information about the puppy's location, which was quite some distance beyond where I had been told she was. That resulted in a last-minute scramble on my part and the part of the seller to find a place to meet for the puppy exchange. Your policy of not informing the buyer until two or three days before the scheduled pick-up day of the seller's and puppy's location is a very bad policy and resulted in much aggravation on my part. I hesitate to recommend you to anyone because of that policy!”
Diane S. · Austin, TX
Verified · May 19, 2022
“Puppy was 6 months but not potty trained. Peeing all over the house and doesn't know what a leash is. I do not know why the owner would have not worked on that on a 6 month dog. Very hard to train now since he is used to pee in the house. The 1.30 am delivery was very unpleasant given that I didn't sleep waiting for him and couldn't sleep after he got there. Could have been timed better given that I was first stop could have left at a different time.”
Response from PawradeIonela, as you can imagine when a puppy leaves it's only known enviroment there will likely be an adjustment period. Even a fully potty trained puppy will have accidents until they are used to the new enviroment. We wish you and Ricky the best!
Ionela H. · Adamsville, TN
Verified · May 18, 2022
“I love this puppy thanks for the great job ”
Jobanjeet S. · Riverside, CA
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · May 18, 2022
“Best experience ever!!!! We love Roxie!!!”
Jennifer P. · Mesquite, NV
Verified · May 18, 2022
“Wonderful, was kept informed from breeder to her forever home.”
Nancy J. · La Plata, MD
Verified · May 18, 2022
“You guys did awesome! Paperwork and delivery went smooth. My puppy showed up happy and healthy.”
Andrew S. · Pasco, WA
Verified · May 18, 2022
“My puppy came when I was informed he would. He is in great health and the experience was really easy.”
Tyler C. · North Billerica, MA
Verified · May 18, 2022
“Very responsive and nice. Can't say anything bad except maybe clearer directions/instructions on where to pick the puppy up at the airport”
Amy W. · Manteca, CA
Verified · May 18, 2022
“The whole team at Pawrade was super friendly and helpful. Each member kept me in the loop through the whole process of adoption and until Ripp was safely at home with me. Communication was super efficient and I never felt like I had to chase down anyone for information. They provided great resources as well. I am very satisfied with my experience with them and will definitely recommend them to friends and family. Thanks!”
Ashley W. · Boca Raton, FL
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · May 18, 2022
“Pawrade, PetPay, and the outstanding staff, Morgan, Lara and Edward, who helped me through the adoption process are EXCELLENT. I am so impressed by their professionalism, their level of communication, their instructions, and their follow-up. I have never dealt with a group, in any field, as wonderful as these people and the organization they work for. Normally I don't respond to surveys, but I have to say on a scale of 1-10, these folks are a 20! Their #1 concern is the puppy. Their follow-up at every stage of the process gave me the reassurance I was dealing with the right company. OUTSTANDING!!”
Fred L. · Bonita Springs, FL
Verified · May 18, 2022
“Oz is doing great. Saw the vet today, will send her report tomorrow.!she said he looked great,. He's eating well, misses the pee pad sometimes but doing great. More info tomorrow. Chris ”
Chris T. · Portland, OR
Verified · May 17, 2022
“Pawrade was was so informative and helpful! They helped us throughout the whole process, we love our cute little pup! Thanks!!!”
Cristiano C. · Willington, CT
Verified · May 17, 2022
“The delivery was perfect. They kept me updated and arrived on time. The couple were very friendly and curious. They seem to really like their job. ”
Linda P. · Southampton, NJ
Verified · May 17, 2022
“Andrew and Garrett were great. My puppy arrived safe, clean and feed. And I was informed the whole trip. Thank you again for such great service 🥰”
Kelly N. · Petaluma, CA
Verified · May 17, 2022
“I have a beautiful sweet healthy puppy. All of the staff was very helpful in bringing my puppy home. A shout out to Sara, Jodi, and Ashley for sure! Sara, in particular, who helped me find my puppy and patiently answer all of needs. ”
Leslee K. · New Albany, OH
Verified · May 17, 2022
“ Delivery guys were really nice people. It must be some job, transporting so many puppies. Poor little girl was really filthy with her own pee etc, so first thing this morning we washed her with Dawn. as you recommended, and she's fine. Has great personality and she's even pretty good about pee pads. She's very happy with all her new toys and home. Lots of land for her to run around. I do notice she has a somewhat large hemorrhoid and loose mushy stools, so we'll ask the vet when we take her on Thursday. Pawrade was very helpful all during the sales process and I liked that life360 app to track where the guys were before our delivery. Pawrade couldn't have been more friendly, user friendly, and very reassuring. Every gal I spoke with was terrific and went out of their way to help. I NEED THE INSURANCE AND ANY OTHER PAPERS AS I AM SUPPOSED TO SEND IN TODAY. PLEASE SEND TO ME NOW. My husband's last name is Eisler, so she is now Daisy Doodle Eisler. ”
Liz S. · Oak View, CA
Verified · May 17, 2022
“Pawrade was amazing. Extremely helpful throughout the process. I especially want to thank Lindsey Phillips for approving my paperwork. If not for her I wouldn't have gotten my adorable Tinkerbell. Thank you Pawrade. ”
Pennie H. · Ridgecrest, CA
Verified · May 17, 2022
“My transaction with Pawrade was exceptional . Thank you so much ”
Esther H. · San Jose, CA
Verified · May 16, 2022
“Pawrade is a wonderful company and they made purchasing a puppy extremely easy. Everyone I've spoken to via message or on the phone has been extremely helpful, friendly, and knowledgeable. You'll be in good hands if you choose Pawrade to find your companion! ”
Robert & Brandi T. · Abilene, TX
Verified · May 16, 2022
“Everything went very smoothly from first concierge call to transportation specialist! Everyone was very friendly and helpful! We were so excited to bring Cooper home! He is the perfect addition to our family!!!”
Tonya W. · Highland, IL
Verified · May 16, 2022
“Great service and transaction. ”
Joseph M. · Las Vegas, NV
Verified · May 16, 2022
“We are in LOVE with our Zoe Michelle! : ) The entire process with Parade was perfect! They were knowledgeable, helpful, gave me updates regularly and incredibly supportive to having a healthy and happy puppy! 15 minutes after she arrived from her 4 day trip, she was already running around and loving on her big fur-sissy! Thank you for such an amazing process!”
Shannon G. · Ripon, CA
Verified · May 16, 2022
“Great experience, great puppy.”
Ryan R. · Mckinney, TX
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.