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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 252 of 337 · newest first
Verified · May 24, 2022
Huck · Beagle

“The dog did not come as advertised, he's extremely bad behaved with severe separation anxiety and no potty training. Obviously from a backyard breeder with his temperament would never buy from pawrade again. ”

Response from PawradeJack, we are sorry to hear Huck is taking a little longer than others to adjust to his new environment. Please keep in mind he just left his siblings, mother and only known environment and this adjustment period can happen with any puppy. It is not a sign of a backyard breeder. He is a healthy puppy and judging by your picture it looks like he has already given you some great moments as well. We'll continue to be a resource for you during this journey and wish you and Huck the best!
Jack B. · Hartford, CT
Verified · May 23, 2022
Juno · Beagle

“Juno is a sweetheart!!!!!”

Debbie B. · Louisville, KY
Verified · May 23, 2022
Silas · Dachshund, Mini

“Every was very professional and smooth. Great experence!”

Matt M. · Beaumont, CA
Verified · May 23, 2022
Hank · Labrador Retriever

“Everyone has been so kind and knowledgeable . They made the whole process less stressful. My only problem now is getting him into a vet here, Thank you so much for all of your help. Sincerely Kathy and Dan Busby and Hank”

Kathleen B. · McDonald, PA
Verified · May 23, 2022
Fletcher · Collie

“Fletcher is perfect. He was exactly as advertised. The process was seamless. I would recommend Pawtrade.”

William T. · Huntington Beach, CA
Verified · May 23, 2022
Nadine · Shiba Inu

“Pawrade was great! Very professional, informative and very hospitable customer service. Will definitely recommend you guys to whoever I know who wants a new puppy :) thank you!”

Nyeila F. · New York, NY
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · May 22, 2022
Rocky · Labrador Retriever

“We are very impressed with the process and care they took with us and our puppy. He is the perfect addition to our family. I will be sharing Pawrade with my whole family and everyone I know. Thank you for your help in finding our missing family member. ”

Byron G. · Bartlesville, OK
Verified · May 22, 2022
Carys · Goldendoodle

“Thank you for the wonderful puppy. The experience was effortless and informative all through the process ”

Kelley O. · Enumclaw, WA
Verified · May 22, 2022
Tyson · Whoodle

“Pawrade was awesome! They helped me with all my questions and have communicated me every step of the way so I would know what to expect. We received our whoodle puppy and he is everything we hoped for! He is sweet and has the nicest disposition! ”

Wendy A. · Syosset, NY
Verified · May 22, 2022
Melody · Yorkiepoo - Yorkie Poo

“We received Melody today and she is the sweetest, cutest puppy. We are so happy to have her join our family. Pawrade was outstanding from the beginning up until we received her. I will definitely get another puppy from them. Thank you!”

Eva D. · West Hempstead, NY
Verified · May 22, 2022
Darla · American Eskimo Dog

“Everyone was great. Process runs very smooth and efficient. Regina, Lindsey, Morgan were all amazing. They were all very courteous and they all took the time to explain the process and answered many questions politely and thoroughly. If they didn't know the answer they took the time to find out and followed up with me in a timely manner. If one person on the team was out, another jumped in to help without hesitation. We had a flight delay thru no fault of Pawrade, it was an Airline glitch, but it did put a kink into the arrival of the puppy. Everyone on my assigned team, even if they were not assigned to the travel responsibilities, jumped in to help and get accurate information on the delayed and new flights and and got back to me immediately with the information. ”

Holly S. · Saratoga Springs, NY
Verified · May 22, 2022
Ava · Bich-Poo - Bichpoo

“The communication level between the owner and Pawrade was to be commended. I always knew what step was next in this process. I would highly recommend Pawrade for your next puppy. ”

Patricia B. · Imperial, MO
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · May 22, 2022
Bettie · Shih Tzu

“I am upset that I got a puppy took her to vet for first visit and was informed the puppy had surgery. This should have been disclosed before hand to me so I could make a informed purchase was shocked to learn....”

Response from PawradeDarcy, your puppy had a tiny hernia repaired via surgery by your breeder. It was a simple procedure that in no way shape or form affects her now or in the future. We do apologize this information was not presented to you, however we want to reassure you that your puppy is absolutely happy & healthy!
Darcy A. · Sacramento, CA
Verified · May 22, 2022
Miles · Goldendoodle, Mini

“Great job. How do I tip tham..?”

LeRoy K. · Turlock, CA
Verified · May 22, 2022
Kait · Goldendoodle, Mini

“Excellent service, provided great support right from the start!! Made my experience so much easier, especially as a first time puppy owner! ”

Laura M. · Pittsford, NY
Verified · May 21, 2022
Luigi · Schnauzer, Miniature

“The process was easy & stress free.”

Susan M. · Midlothian, VA
Verified · May 21, 2022
Emsley · Bernese Mountain Dog

“The whole process was wonderful. The puppy is in great shape! Thank you!”

Kevin P. · Shickshinny, PA
Verified · May 21, 2022
Buzz · Pomeranian

“Ashley NEVER SENT ME AKC PAPERS FOR BUZZ...I WON'T RECOMMEND THIS BREEDER 2 ANYONE. PLUS HER TEENAGE DAUGHTER HANDED THE DOG 🐕 TO ME WHICH I CONSIDER THE WHOLE PRACTICE WITH ASHLEY AS UNPROFESSIONAL AND UNETHICAL PRACTICE. TONY STRAY EXTREMELY PROFESSIONAL. ”

Debby G. · Madison, WI
Verified · May 20, 2022
Bobby · Goldendoodle, Mini

“We are in love with our new family member. We renamed him Boone. Thanks so much for all the help in getting him and with every crazy question I had lol y'all made it so easy in getting us our family dog…thanks again!!!”

LeAnne G. · McCrory, AR
Verified · May 20, 2022
Lacey · Shih Tzu

“We love our new puppy. The driver was great. We thank you very much!”

John S. · Dunmore, PA
Verified · May 20, 2022
Eudora · Dachshund, Mini

“Delivery needs to be explained better. I would have picked up my puppy if I would have known the 4 hour distance would be 8 hours. Not the drivers fault! Just the way it works. Otherwise, very happy with everything else. ”

Debra H. · St Louis, MO
Verified · May 20, 2022
Bruno · Poodle, Toy

“Very professional and successful drop off! I am in love with my new fur baby! thank you! ”

Madison T. · Louisville, KY
Verified · May 20, 2022
Buddy · Shiba Inu

“It was really easy to adopt our little Shiba Inu. Bo is healthy, lovable, and beautiful! I was really worried about Bo being in car for 3 days but he was brought home by two great guys who really took care of him. I'm also really happy with financing. If it wasn't for that, we probably wouldn't be able to afford having such a beautiful breed. Thank you so much to everyone who helped with the adoption process, including the breeders!”

Leticia C. · Whittier, CA
Verified · May 20, 2022
Loki · French Bulldog

“Excellent service! Very pleased with them keeping in contact with me. ”

Desolan R. · Cleveland, OH
Verified · May 20, 2022
Bitsy · Malti Poo - Maltipoo

“Pawrade could not have made the adoption process any easier! Someone was always available to take my calls, answer emails and even text. The different payment methods also gave me peace of mind. Overall, I had a very positive experience and would highly recommend to anyone cosidering bringing home a new fur baby! ”

Ashley C. · Bozeman, MT
Verified · May 20, 2022
George · American Eskimo Dog

“My experience was very good working with everyone. I love my new baby, he is perfect! 💘💘 I received pictures every week plus his Mom & Dad as well. Janelle kept in touch with me regularly and everything was positive. Thank you so much.💙”

Cindy M. · Santa Fe, NM
Verified · May 20, 2022
Maya · Labrador Retriever

“We had only positive experience working with Pawrade. ”

Sergey D. · Buffalo Grove, IL
Verified · May 20, 2022
Sadie · Corgi, Pembroke Welsh

“Though getting the puppy was an easy process, it felt as if replies slowed down after payments went through.”

Response from PawradeMichael, we're sorry to hear you felt communication slowed down after purchase. While communication will sometimes slow if your puppy is not ready to travel we will take this feedback and look to improve the experience for future customers. We wish you and Sadie a lifetime of memories!
Michael M. · Sacramento, CA
Verified · May 19, 2022
Mabel · French Bulldog

“Your job was fine, but so many emails. It was hard to keep track. Do all dogs have a microchip.?”

Patricia D. · Collinsville, IL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies