Verified · May 7, 2022
“Excellent service ”
Neal V. · San Juan Bautista, CA
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 256 of 337 · newest first
Verified · May 7, 2022
“Not an ounce to complain about. Delivered as promised and such a beautiful puppy”
Anthony C. · Green Brook, NJ
Verified · May 7, 2022
“Thank you so much! She is just perfect.everything went smooth and just as stated in all the communication. All my questions and concerns were answered and in a very timely manner. Everyone went above and beyond to make the process easy. The puppy delivery service was excellent! Dakota drove our precious fur baby and was wonderful. Can't say enough good things about the process- I'm so happy!”
Tina M. · Rancho Cordova, CA
Verified · May 6, 2022
“Definitely regret coming to this company.”
Response from PawradeThank you for your honest feedback. While we strive for excellent customer service and support, there are some areas outside of our control. We will continue our efforts in assisting where we can here.
Chelly M. · Bakersfield, CA
Verified · May 6, 2022
“Such a positive experience and everything went smoothly. We couldn't be more pleased and will certainly recommend Pawrade to friends. Thank you!”
Jill S. · Standish, ME
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · May 6, 2022
“My puppy is beautiful. My experience was amazing from start to finish. Everyone has been helpful. Mr. Yoders Kennels are the nicest and the cleanest kennels that I have ever seen. It was nice to meet the breaded and his entire family and my puppies parents. If your looking for a puppy this is they way to go. I use to breed puppies and I was very impressed! I will definitely get another puppy from Mr. Yoder in the future and deal with this company again. Kudos to all of you.”
Margaret D. · Cape May, NY
Verified · May 6, 2022
“The entire process of finding our new family member and then her delivery went very smooth. Great help from the Pawrade team. Our little girl Chihuahua, Paddy, is doing great! We are so happy.”
Daniel C. · Melbourne, FL
Verified · May 6, 2022
“Pawrade provided excellent customer service and helped make the transition for my new puppy, Daisy, to my home go smoothly. ”
Maureen H. · Rockville, MD
Verified · May 6, 2022
“We love our new baby girl, she is precious. Words cannot describe the joy she has brought to our lives. ”
Isabel R. · Tucson, AZ
Verified · May 6, 2022
“Well Max is fantastic and adapted very well. I will also say the transporters Aaron and Karen kept us aware of every move they made on the way down. This has been a very pleasurable experience and thank you for bring us our FUR BABY.”
Donna H. · Port St Lucie, FL
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · May 6, 2022
“Everything went smoothly. The 2 gentlemen were very nice during the exchange. Thank you all for making this possible.”
Mary B. · Yuma, AZ
Verified · May 6, 2022
“Amazing process from start to finish! We couldn't be happier and highly recommend Pawrade.”
Sabrina B. · Sylvan Lake, MI
Verified · May 5, 2022
“It was a great experience. I was skeptical at first but they communicated all the way through. In especially loved the live tracking to see my puppy on the way home!”
Brandon H. · Augusta, GA
Verified · May 5, 2022
“She is so beautiful and active and happy. She. Is eating and drinking great. So much to see today. Running like a crazy puppy around the yard. She is doing so good.”
Nancy L. · Winter Haven, FL
Verified · May 5, 2022
“Regina was fantastic to work with! Her communication with us was fantastic! The breeder was also wonderful, very responsive to our many questions. Great experience ... THANK YOU for our new Willow! ”
Mary S. · Bradenton, FL
Verified · May 5, 2022
“Highly recommended. Honest, trustworthy and professional from start to finish. My puppy is healthy. Would shop with you again. ”
Gigi G. · Toledo, OH
Verified · May 5, 2022
“We are so happy, our new family member arriba good and healthy, according to the veterinary, He is happy and enjoy with the kids around the house.”
Johanna R. · Hercules, CA
Verified · May 5, 2022
“It was a pleasure working with Pawrade to find our new puppy. We were looking for a specific breed. Found one on their website. Made a phone call and Pawrade took it from there. The process was easy. The staff was wonderful. Communication and responses were informative and quick. We couldn't be happier.”
Shelly H. · Wilmington, NC
Verified · May 4, 2022
“From the time I laid my eyes on Hendrix, I knew he was meant to be. From the start to delivery of my puppy it all went smoothly. I hadn't had a dog in many years . Pawrade kept me up to date on him and told me step by step on what was expected of me once he arrived in my home. Glad that the worksheet was available to check everything off , from a vet visit to how often to feed your puppy. They check up on you to see how your settling in with your new fur baby and if you have any questions. Everyone has been so helpful. Thank you to all especially the breeder Karen Miller❤️”
Donna Jean H. · Yorktown, VA
Verified · May 4, 2022
“We had an excellent experience with pawrade! We love our little puppy Mickey!!! Your company is professional & true to their word. We appreciated all the preparation checklists & instructions for us to be ready to love & care for Mickey! We would recommend your company to others!”
Stacey B. · San Antonio, TX
Verified · May 4, 2022
“Parade was absolutely OUTSTANDING!!! From the moment I started inquiring about my puppy, until he was in my arms & home!!! Several people worked with me & they were so friendly & got back to me with responses very quickly! I have never been so pleased or happy before!! I have my dream puppy Nash because of them! 100% Recommend them to everyone!!! Top Notch company!!! ”
Kelly L. · Farmington, MN
Verified · May 4, 2022
“Peter was a fabulous agent to work with. He even stayed late to get a request from the breeder for me. I would have loved to receive more information on your site about your dogs without asking. Maybe a video would be helpful. It's difficult to choose a dog without seeing them move about first! We were fortunate and love our dog which we have renamed Frankie! ”
Susan B. · Santa Cruz, CA
Verified · May 4, 2022
“I could not be happier. I love, love my new puppy. He is healthly, smart and so playful.”
Marlene B. · Ponder, TX
Verified · May 3, 2022
“Shoutout to Corbin for his prompt communication and helpfulness throughout this process! I was very hesitant to buy a puppy online but he was so thorough and eased my fears. I was not satisfied with the breeder for failing to provide any updates or pictures/videos during the 11 day wait for her arrival. When you pay that much money for a pup and are already hesitant about the process, it's not a great feeling. Nonetheless, we're thankful for the Pawrade team and especially Corbin for getting our sweet girl here in a safe and timely manner! ”
Naz M. · Sacramento, CA
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.