“Excellent experience getting our new puppy”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“A wonderful experience.Pawrade reached out to me every step of the way gave me peace of mind.The puppy was well taken care of arrived in excellent health.Thank you all!!!”
“Great Customer service. ”
“All of you are excellent at your job! Thank you for helping me give this boy a home!”
“My family would like to thank Parade for all of there care and concerns. Everyone was so helpful and all of the phone calls were appreciated. We couldn't be more thrilled about our new family member, who has adjusted well to his new surroundings. This is one adorable, lovable and spunky puppy. ”
“Puppy Nannies is a great experience”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Best way to buy an expensive dog, is secure, trustworthy and they will answer and help you in the whole process, thanks Pawrade, we love our French Bulldog.”
“The process of getting our new puppy was so easy. The staff were so attentive and answered all of my questions so quickly via phone & text. The delivery went exactly to plan and the driver was so attentive, great communication with daily updates, and nice. Olivia went to her first vet visit and is all up to date and healthy. Olivia is such a little love and fits into our family. We absolutely love her and cannot be happier. ”
“Very impressed with the quality of the staff and commitment at Pawrade! The communication was just fantastic, no questions were left unanswered. Definitely a great place to find your next furry one! Looking forward to my next pup :) Thank you all! Our family is so happy!”
“Everything went flawlessly. We are very happy”
“Love this little dude...thank you all so much for the help!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Pawrade was excellent to work with. We received Cotton as planned and she is exactly what we wanted. Pawrade is not a scam as so many websites are. It was a pleasure to get our puppy through Pawrade. ”
“Well it seem good until the puppy showed signs he had been expose to Provo virus at some point before I got him. I guess online isn't good for everyone. Maybe consider more thorough look into the breeders. Thank you ”
“Everything was good. A little miscommunication upfront but we are pleased with Stewert. ”
“All of your people are so friendly and helpful. Thank you very very much for all your help. We love our new puppy Emmitt so much. ”
“This is an excellent company to work with. They made the process as easy and as comforting as possible (we are first time pet owners). Very professional and thorough. I would work with them again in the future.”
“Everyone at Pawarde, especially Curtney Dean, made our experience at Pawrade wonderful. Our puppy went to a wish child Christian Armbrister, and he was beyond happy. Thank you for all of your help in making these wishes so special.”
“Our puppy fell in love with us the moment we first met him. We are the happiest family together…”
“What an enjoyable experience! I was a bit apprehensive to buy a puppy online sight unseen. However, upon seeing our guy on their site and reading the reviews I bit the bullet and man am I glad I did. Every interaction I had was delightful. The people were all kind and caring and did their best to assure me whenever I had questions. Our puppy was delivered in a timely manner and was even cuter in person. Now the fun of having a new "baby" in the house begins. ”
“Opal is wonderful. I was a bit disturbed by the cost of the travel and then the lack of interest in our home by the Nanny. I got the impression that person was charged with protecting and assuring safety. He got her her safely but was in a juge rush to leave, never looking at the home or property. n Other wise I had a very good experience.”
“Excellent service from everyone at Pawrade. We are delighted with ur new puppy. ”
“Our experience on Pawrade was excellent. Communication with Corbin, Lois and Morgan was thorough, timely and informative. The entire process was seamless. Our black lab puppy was happy, healthy and is a wonderful addition to our family!”
“I absolutely love Gigi (renamed Bailey) she's a great addition to our family. Pawrade made it so easy to purchase her. The only issue that I have is with the delivery company Williams Puppy Carrier. They don't tell you when you choose door to door delivery that they are delivering several other puppies on the way to you they must have delivered like 10 - 12 before they got to me. which most of them were in different states. They texted me and said it will take 3 1/2 days, it actually took 4 days and they tell you to download this app Life360 where you can track them and text the driver. Well I text the driver to check on Bailey and they never responded.”
“I ended up buying two pups. I the process i think was over all good. I wish i could have just dealt woth Corbin instead of all the different People buying 2 pups. But over it work ed out and we got 2 great pups. Yhank you.”
“Very pleased with the customer service and seamless process provided by Pawrade. Our little Cavachon is adorable and exactly as described. We were even able to FaceTime with the breeder. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


