“Pros - Excellent customer service - responsive and kind Website/transaction easy to use Cons - I asked for a copy of the transfer of ownership form - have not received it Our puppy's health certificate and rabies certification had different birthdays on it (not Pawrade's fault, but I feel they should have caught this). We love our new furbaby! He's a very happy and healthy boy. Thanks, Pawrade, for bringing us together!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Very impressed with the communication of the company. Set up a zoom so I could see the puppy I was interested in. Great experience. ”
“Great people to deal with we fell in love with our puppy the minute he was placed in our arms. He was exactly what we were expecting. They were very helpful from the moment we first communicated with them. From telling us items to purchase to make his transition to his new home a smooth one. We are thrilled to have our forever friend!!”
“Pawrade made the process of getting a new puppy so smooth and easy. Great customer service with the most helpful people. I already have recommended Pawrade to friends looking for a new furry friend. ”
“Im so happy with how smoothly everything went to pick up my new puppy! Sherry is doing great (now named Maple 😄) and she loves everyone she meets! Shes such a good girl and we adore her ❤️ Pawrade was amazing to work with and i loved the option to pick her up at my local airport it made it really easy for us! April our Puppy Nanny was awesome too and made sure to answer any questions we had! Thank you so much”
“I was searching for a breeder for several months and can't count how many puppy mills, price gauging and scams I ran across. It was very frustrating. When I discovered Pawrade, I skimmed over them because I assumed they'd be over priced. After another month of dead ends, I did more thorough research on Pawrade and found I couldn't be more wrong! They are reasonably priced and most importantly, their high standards for breeders helped me feel secure in the fair treatment of my puppy. Pawrade's search options are easy and plentiful. I quickly found the exact puppy that I wanted. Once I connected with Pawrade's team I was more than pleased. Each person I dealt with was exceptional! They had the expertise, compassion and understanding that I needed to feel super comfortable every step of the way. My puppy was delivered to my door by a wonderful transport company, set up by Pawrade. They kept me posted during his journey and he arrived in my arms, happy and clean! Thank you Pawrade!!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Everyone I had to interact with was pleasant and very helpful. The process was fairly simple and the puppy is so adorable ❤”
“We think you guy's are great. We love Marshall he is so cute great puppy Thank you so very much 💖 ”
“The communication was great from the start. Puppy came as expected. The wags on wheels delivery was awesome. The puppy was very well taken care of and very socialized by the time we got him! 🐶”
“Jade Warner was excellent. Transportation via Pampered was good but had trouble communicating with us. I only had 45 minutes to get the house ready for the puppy! Communication with Pawrade on weekends needs to improve. Questions are not answered over the weekend which can be frustrating especially when transportation and general questions are involved. Otherwise a really good experience!!!”
“We Love Sam. He is quite timid yet but is already learning the No command and His new name. We are using Peepads for Him to do His business. He will pre on it but most of the time choses to poop on the kitchen floor. Easy to clean up/tile. He goes for His Travel Exam at the Vet Tues May 2nd at 230. He will have the same Dr our 2 other Boys had. I signed up for MetLife Ins for Him yesterday. Finalize on microchip tomorrow.”
“We had a scheduled meet up for 9am. We got a hotel right next to the meeting spot. Being excited for the new pup we arrived early. I'm sure this is normal because they arrived early as well. They even offered to take the photo we have to take for confirmation. Quick, easy and safe feeling exchange! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I have nothing but good to say about the entire process. All of the staff were so helpful, the breeder followed up by phone, The delivery staff was very attentive and the puppy arrived in great shape. I would highly recommend your company to anyone. Thank you for all that you do.”
“Superb service. Very conscientious and the puppies come first kept me very informed every step of the way. The puppy is so sweet”
“I would have preferred phone calls over texting but I am old school. Puppy arrived just like you said, and the Nanny (Jessie) was terrific I enjoyed our brief meeting. Thank you ”
“Riggs came healthy, happy, well groomed, obviously came from a great place & he is so happy and adjusted so quickly as if he knew we were his family. Non of the warnings about stress or health has occurred and everything was a smooth process. Great to still warn people but I didn't experience anything I was warned about. Thank you so much Pawrade I'll be recommending!”
“From the first time I saw Bailey's picture on Pawrade till the day I had her in my arms everything went smoothly. I am a first time dog mom and the whole team was very helpful, answering all my questions and walking me through the whole process. I now have a beautiful, healthy puppy of my dreams. Thank you Pawrade for all you did to make it happen. Linda Miller and Bailey ”
“Our two bundles of Joy arrived today! I could not possibly imagine anything to make the pre-delivery and delivery any better. This new puppy mama was ready!”
“Love our puppy. Got her about 10:45 last night. Today she is full of pep, running around and playing with her toys. Had her bath and vet appt on Tuesday. She loves our collie, Bentley tolerates her, and runs in the yard with her. She fits in just fine. Thanks!!!”
“Tiana is not only beautiful she is also sweet and loving. She's very smart and has already learned to sit down and walk on a leash. The employees at Pawrade could not have been nicer. A special thanks to Michele who took her time to find me my perfect Pomsky.”
“We are so grateful for Pawrade. This service is so responsive, helpful, and on top of everything. Our new Puppy Delaney, which he kept the name the breeder gave her, is absolutely perfect. She is not quite "laid back" as the description mentioned, but she is a puppy and that is to be expected. I cannot thank Pawrade enough for everything they have done. The ground travel went smoothly and was completed on time. I am so happy to have my new puppy and would 100% use Pawrade again in the future. ”
“Some of the best customer service this entire process. From the helpers Shannon and Lois to our driver always keeping us updated on her. She is so perfect in every way and we thank you guys for connecting us with our little lola!”
“I should have researched Pawrade more because I didn't know we would have help throughout the process and in choosing our perfect pet. Luckily, the sweet boy we did choose is perfect for our family, but please know there are representatives who are there to help prior to making your big purchase. My fault. Once I made the purchase I was happy with the detailed communications I received from the team at Pawrade. We chose to have our boy delivered to us and although there were no updates or communication while traveling, we were pleased that the drivers drove both day and night to get the pups to their new families as quickly as possible. Overall, we are happy that we went through this company and we love our sweet, healthy, and happy puppy. ”
“From the start to the end, it has been a wonderful experience. Our puppy was exactly and more of what we have expected. Thanks to the entire organization from the breeders to the drivers!”
“Online portal was very easy to use, puppy just as described. Breeder was good to work with.”
“The entire experience in getting our puppy was amazing. Process was smooth, easy, and w are so happy with our new puppy. We received a totally healthy, playful bundle of joy. ”
“Amazing service and received puppy in good shape and so cute. Lots of people helped out through the whole process and answered questions quickly and made everything easy”
“I've been very pleased with Pawrade since my first phone call. Rene set up an appt so I could speak with the breeder about my puppy before I purchased him, and throughout the whole process everyone has been on top of things and communication has been great! My puppy is all up to date with all health needs and vaccinations. Dakota with the puppy transport was awesome. I'm very happy with my experience!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


