“This was a great process, totally informed the entire time ... Our puppy is happy and healthy and at home! YAY!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Above and beyond. We are thoroughly satisfied with the process and the knowledge and experience of every single person that assisted us. Thank you so much for helping us find our beloved puppy. We are so in love with her. From the bottom of our hearts, thank you so much Pawrade!!”
“Things went really smooth. Paperwork and emails were a little overwhelming at first, but I understand why it is all needed. ”
“I cannot say enough about how much I appreciate Pawrade. I have a wonderfully healthy, and absolutely beautiful puppy. I had no problem getting any questions answered every step of the way. They are very informative and helpful. They usually answered my questions before I could even think to ask them. From the beautiful puppies online, to the health guarantee, the delivery, you name it, every step was easy and wonderful. I could not have asked for a better experience. When we decide we need to add another puppy to our family, we are coming right back to Pawrade first and foremost. Not even a second thought. I will also be telling everyone looking for a puppy to go to Pawrade. Fantastic experience. Very personal, all staff were amazing. Thank you so very much for my amazing puppy. She is perfect. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The team was great from the first message we sent just asking questions. Regina, Lara, and Renee were so amazing and helpful through the whole process. They were always so nice and always happy to answer our questions and help us in any way they could. The purchase and delivery process was easy, the communication was great, our puppy is as healthy and happy as ever, and the price was so much better than other breeder network websites. We're praying that the Lord continues to bless this business and continue matching loving owners with great puppies. We couldn't be happier.”
“My beautiful little puppy came into our family after working with really friendly people who let me know what to expect every single step of the way. Thank you so much.”
“Smooth process. Gorgeous puppy! ”
“Thank you Pawrade team, Pet Jet Pals ! Thank you Amber for beautiful girl, thank you Char for outstanding job. My Dasha came safe and without stress.. The first night was little funny, but its ok, she needed to move and play, mostly on top of my face!!!! Eating good, drinking water, pooping beautiful!!!!! Again. thank you all from the bottom of my heart for such great and professional service! Hugs and kisses from Julia and Dasha!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Omg they so awesome. At first I was reading the reviews and some of them was bad customer service but not did they say they didn't receive there puppy. So I went with pawrade and from my experience they walk me through process. They kept a professional great customer service experience to me. My puppy came early. The delivery drivers were also awesome as well. You will hear from multiple concierge because they have different departments and stages you go through. But the are wonderful.”
“I was disappointed with this process. After paying for the puppy, we were informed of another huge fee for transporting. Then the only time they would contact me it was for requesting items needed (like verification of identity or monies) which was fine, but I kept posting questions and asking when I had them on the line. They kept saying they would check with someone to get back to me and/ or they would find out and call me back. I asked several questions surrounding the transportation and they were supposed to get back to me several times. I was not contacted until the day after they were supposed to pick up the puppy. Also I noticed there was a discrepancy with the mother's weight and asked. I was told 28 lbs was the correct and not the 37 lbs that was listed elsewhere. Then I noticed it was changed on the website to the 37 lbs. This whole process and the communication was horrible and I would not recommend this experience to any one -especially with how much I spent. ”
“From beginning to end it was a great experience everyone was very helpful, would definitely recommend 👌 ”
“Great experience! We are so pleased with our Shiba pup!”
“Puppy arrived happy and healthy!! Great communication with all of pawrades staff and the transport drivers throughout the entire process. Very thankful you made the process so easy. ”
“Took 'Lily' to Vet, all good. Waiting for fecal tests results. All good thus far…”
“What a great experience our puppy purchase was with Pawrade. Top notch service and communication throughout the process. Would highly recommend!”
“The process was much easier than I made it. But with a little help, and a lot of patience from the staff at Pawrade, I was able to get the exact puppy my family wanted and quickly. The financing that included a 90 day same as cash meant that we could get the puppy sooner than we would have and it won't cost us any extra, plus the puppy was less than the prices close by. He's healthy and now, after two days, he's happy and playful.”
“Thank you, thank you, thank you. My ❤️ is full.🐾🥰🐾🥰”
“We had a great experience with Pawrade! We love our puppy, Sophie (now named Sperry). Everyone we spoke with was beyond helpful and kind. The process is a bit confusing between using the Pawrade messaging, getting texts, and dealing with PetPay, but overall we were very happy with the whole interaction!”
“Bonny is perfect! She's healthy, loving and adorable. I am very pleased with her. ”
“Front the start I received excellent service. And they kept me informed all along the way. Until my puppy was in my arms. I loved my puppy. Thank you for the excellent service.”
“The whole process was seamless. Pawrade was available and eager to answer any questions that I had along the way. They stay with you through the whole process to make sure the puppy gets delivered and in great health. I would highly recommend making a purchase with Pawrade. ”
“At the beginning I thought, this sounds too good to be true, and something probably it's not true. I took my chances and my surprise was that everything went exactly as scheduled. Thank you so much Pawrade for all the support given and for my new puppy. Tyler is part of a happy family and now my family has a new furry member. Thank you so much. ”
“Great service for finding our new pup Felix!”
“Who knew the companion finding process could go so smoothly?! Having a contact between the breeders and I with financing and travel support puppy nanny to meet me at the airport made it convenient even from across the country. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


