Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Eliza- now Roxy and her new sister Remmie are both incredibly cute and both little ladies. They were both potty trained and were clearly well loved prior to arriving ! We live are new arrivals!”
“Our newest fur baby has been with us for two weeks now. He has been happy and enjoying his new home from the minute he arrived. Working with pawrade each step of the way was wonderful. Thank you!”
“Very pleased with the process. 4am delivery was a little rough but I understand their schedule”
“Pawrade made it easy from initial purchase to point of delivery, nothing was left to chance and any grey area questions were answered in less than 24 hours. I would definitely use Pawrade again and recommend them to others.”
“We are very happy with our puppy. The process was a bit scary because you request a lot of personal data. The puppy transport was very good. The Met life insurance I personally do not find its helpful or needed. We took our puppy to the vet the same day we received her. And the insurance doesn't pay for routine care or vaccinations. Just emergencies and then only a percentage. Your staff members were very good with me even when I was difficult with them over some of the personal requirements. So kudos to them. Joseph Ness really took his time with me and helped a lot. If it wasn't for him we probably would have given up. It was most helpful to Skype with the breeder and actually see our puppy for real. Paige is settling in working on potty training. She has a lot of spunk. But is so darn cute. We are so happy with her. Thank You!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We had a good experience with using Pawrade. They made the purchase of our new pup easy. Thank you Pawrade!”
“Little Anne is happy in her new home, love her to death. ”
“My experience with Pawrade was great. I was worried at first since communication with the breeder was not direct and somewhat delayed, but the reps assured me they would get the answers I needed and they delivered. Lona is a beautiful healthy puppy and arrived with no health issues. OTransfer of ownership and activating the insurance were quick and easy. Also, the driver that delivered her had great communication with me and took good personal care of her on the way here. I really appreciate everyone who took the time to help me with this process of getting my puppy. If this is the standard service given to all of your customers, then I can fully recommend Pawrade to anyone. Thank you!”
“We just love our girl! Pawrade was very helpful, especially Lara! Thanks for helping me and guiding me through every step needed to prepare for our girl. 💜🎀”
“I liked the whole experience ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great job in traveling ”
“Dan, Renee #1 and Renee #2 could have not been more accommodating and knowledgeable. It was my first time using a service such as this (I normally prefer to get to know the breeder myself) but they answered any and all questions I had, explained how everything would work, and really gave me and my family a great piece of mind. All three would answer questions well in to the late hours of the night and on weekends, making sure I was never more than 30 minutes away from an answer. Truly an incredible team you've built and whatever you're paying them, I can tell you it's not enough. These people love what they do and that love spills over into the adoption process. My thanks to them for helping me bring Beaumont (now Ansem or Handsome Ansem as my daughter calls him) into our home. He's been doing incredible and has already made fast friends with our other dogs. Thank you again Dan, Renee, and Renee! You all made this happen!! ”
“Very helpful and friendly service from beginning to end!!! ”
“We just received our new puppy today! Pawrade staff always answered my questions. They were on top of everything. She arrived safe and sound and I was able to see her travel status through an app. Driver was very kind and kept me up to date on her exact delivery time. ”
“Fantastic all around. Puppy is perfect and the team really helps everything along. We are one happy family. Thanks!”
“We bought a puppy from pawrade in December 2021. First of all, he's adorable and we love him. However, we were told he's purebred shih tzu, which is not true. He's a mix of shih tzu/poodle or shih tzu/maltese/bichon or shih tzu with another breed. Also, I see how pawrade shows they don't support puppy mills but i have a doubt Mozart (our puppy) might be from a breeder who's doing just that. His vet told us his vaccines (specifically Rabies) were administered too early so we needed to redo some vaccines (which is not an issue). The vet told us a lot of puppy mills do that since they're around lots of other dogs. The breeder doesn't have a business name, all papers just have the owner's name. I am not sure if they're legit breeders, or how I can find that out? I was given a name and phone number, which I couldn't find online that is related to a business. The breeder never sent his rabies vaccine chip (we got the new one from his current vet), his microchip info and his registration. ”
“Love my new baby! Transaction and traveling was a breeze thank you Pawrade! ”
“They were there every step of the adoption process and answered every question I had even if it was a dumb question I would highly recommend them and also they responded to my messages quickly ”
“I love my dog! I was not 100% satisfied with the delivery process; however, I'm very pleased with my new little human. I think delivery should be explained a little better with total honesty. ”
“Ill start with the positive that I had which was the people I spoke with on the phone that communicated between myself and the breeder were helpful. Outside of that I was livid to find out that the moment after I purchased my pup I was informed that she had surgery to repair a hernia TWO WEEKS prior that was not disclosed to me and the way that I was informed was by sending me a "Pre-Existing Condition Form". The blame was immediately passed to the breeder, which in reality it doesn't matter. When I spoke to the liaison on the phone, they noted that a manager was informed about the situation although I never heard from any supervisor or management. Talking to travel department was not ideal, I never heard from them when trying to work out the travel details, I had to ask for them to reach out to me as I have to take time off of work to pick up the pup and needed time to do so. After I received my pup I never received the "Transfer of Ownership" document that was supposed to be sent”
“I have to admit I was a little cautious initially. That said, every step of the way the representatives were friendly, reassuring, and happy to answer most all the questions that I had. It was definitely a new and different experience and we received our puppy Shine (now Maribelle) just before 2 AM in the morning so you do have to prepare yourself for a bit of flexibility. We love our new sassy spunky blue eyed girl and are so happy even if we are a bit sleep deprived. ”
“Our new family member arrived by a puppy nanny (great service wonderful nanny person) and she was happy healthy and a joy. She arrived later in the evening after a very long day of ground and air travel and has fit in so well (and trained us to her wants and needs) that our transition to a new member of the family was easy and enjoyable. We love our new puppy (Libby as renamed) and look forward to many years of fun and affection with her.”
“The whole process was smooth, at the beginning we were nervous because we never used Pawrade but it was easy and simple. Our puppy is healthy, beautiful, and full of energy. Everyone was in constant communication with us and give us support when needed. Pawrade has earned our trust.”
“Pawrade was very easy to work with....quite frankly, I was worried this might be a fraud. It wasn't. I was able to pay via petpay using a credit card for my peace of mind. They do hand you over to several different service people as you go through the process. Once you make your payment, you are working almost entirely with petpay. The 30 day free health insurance was easy to activate, the microchip was easy to activate, and the pet nanny (who was a young man) was very caring and professional. He kept me updated on arrival times and how my puppy was doing. My pup Lark (Lilly), was happy and except for an ear infection, healthy. She is plucky and stoic for such a small dog! Very affectionate, and I see no trama in her past in her behavior. Thank you. ”
“Pawrade was very attentive. They Let me know what was going on and what I should be doing while I waited for the pup. The pup arrived in great shape. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
