Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Every thing was smooth and easy going. I was a little worried at first as I have never adopted a puppy like this before. But my new puppy whom I renamed Lottie is awesome! Every one involved form beginning to end was very professional and responsive to any questions I asked. Thanks for my new puppy Lottie!”
“Where do I even begin ? From the minute we saw our puppy’s face on your site. To the minute he arrived at our home this whole process has been so wonderful. The staff has kept us informed and updated every step of the way. We loved all the updates and jokes we received from the drivers on his journey to our home. We are forever grateful to Pawrade and would highly recommend them.”
“We are absolutely in love with him. He is the most amazing pup we have ever had!”
“We are so excited to have a new puppy in the house. Our last cockapoo was sixteen years old when she passed around Thanksgiving. My husband was not ready to get a new dog until now and Ellie Mae is just wonderful. She has brought such joy to our home and is adjusting well. I would absolutely recommend Pawrade to anyone looking for a new fur friend for the family. We love her!”
“Total transparency and very friendly to work with. I had several questions along the way and they were answered very promptly. My little 2 1/2 pound Yorkiepoo has brought the light back into my life. At 64 years old and quite a few health issues, I was looking for a small lap dog. Well, I found him. The first thing the breeder said when he was handing him to me was he likes to cuddle! News to my ears. “Simba” is just perfect. Thank you, Pawrade!!! If anyone is doubting about going through here to get a puppy, don’t!”
“Wonderful service! Please send us the full information on her breeder please. Thank you.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Katherine has been so full of and is extremely smart. You can tell she was very well loved from her breeder.”
“Everything went real smooth and seamless. I just really felt i could trust this process as everything was so upfront”
“This was my first time using Pawrade and it was an easy process to follow. Great communication throughout the process and the transport drivers were excellent.”
“I am very happy with Natalie. Thank you. The delivery team was awesome. I would like to add that I believe every customer should have more updates on their pets without having to feel the need to reach out, especially when there is a delay in delivery. Even in the form of an automated message/email letting me know I am not forgotten about.”
“The communication was constant and everyone was friendly!”
“The entire experience was wonderful from first contact to the delivery of our puppy today. Our little girl is so much cuter, playful, healthy, and perfect than we could have ever imagined. We went into this purchase asking alot of questions and somewhat skeptical of an online purchase without first meeting the puppy in person. We just returned from our vet (puppy arrived 12 hours ago) and she was given a 100% clean bill of health, and the entire staff fell in love with her. The breeder and Pawrade can be trusted so go ahead fall in love with your perfect puppy and you will be very happy...we are!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Excellent transparency and very effective process to get our puppy. Thank you!”
“Amazing experience from start to finish and already in love with our new pup!”
“The message chats were very informational, the website was very descriptive, and the meeting and communicating with the Breeder went very well! I am very well pleased besides the step-by-step process that could be improved!”
“Great communication with everyone one involved. I loved my puppy!!! Every thing went smoothly”
“This company is legit!!! Our daughter’s precious dog was brutally killed by 3 other large dogs, he was only 7 pounds. We found Pawrade online and were skeptical. I was so worried about it being too good to be true, but I’m so glad we continued with this process. This company was nothing but phenomenal during this process. I asked for a FaceTime video so we could see the puppy my daughter picked and they did, we asked for several pictures throughout the process and they did. They reassured me at every turn and I couldn’t be more impressed with this company! If you are on the fence, please trust this company and you will be so happy!!! Thank you to Pawrade for helping get our daughter’s smile back!!!!”
“What a truly and amazing experience. From beginning to end. I will use pawarde and will tell and tell everyone who ask and will refer them to pawrade.my days of being puppy scared is over. Thanks pawrade 🐶🧡🙏😎”
“At first everything was a little unsettling. With so many companies trying to take advantage of a person, I wasn't sure what to expect. The communication, and the customer support was great. They all put our minds at ease. This little girl is already so loving. I'm in love. Thank you Pawrade.”
“This was a great experience with your company from the beginning to the end. We were aware of everything that was happening and was coming down the line . When we received her last night she was welcomed with love and joy . Your travel service is top notch . Thank you again for everything.”
“All went smoothly from start to finish and I’m so happy to finally have my new puppy Charlie home with me❤️”
“Pawrade was excellent every step of the way. Professional, courteous and great follow up. I am very happy with my new puppy renamed Augie and would highly recommend using Pawrade.”
“Great experience through the adoption process. I wish I would have gotten photos and videos regularly through the process. Everyone in the company was extremely friendly and answered my requests promptly.”
“Very disappointed with this service - or lack thereof!! The buying part was flawless!! The customer service was awesome! That's where it ended! After receiving this sweet boy, I firmly believe that this was if not a puppy mill situation, pretty darn close! We took him to his vet and she told us that she was a little concerned that the breeder vaccinated him every two weeks! That's not what is required - and potentially could have injured him. Also found out that he has an ear infection (which should have been treated by the breeder as I've only had him six days). The vet also said that he had a little patellar luxation which was not disclosed from the "vet" that he saw before travel. Also he has some type of infection from "being around other dogs" - so now he's on 2 types of antibiotics and Otomax which can cause deafness!! I would NEVER purchase another puppy from these people - but in particular the breeder who I purchased this little guy from.”
“After spending several weeks researching breeders and puppy marketplaces, I decided to work with Pawrade to bring home my Saint Berdoodle puppy, Koda, and the experience exceeded my expectations. From the beginning, the communication was excellent. The Pawrade team kept me informed throughout the entire process, answered my questions promptly, and provided updates regarding health records, travel arrangements, and veterinary examinations. I especially appreciated the transparency regarding the pre-travel veterinary evaluation and the detailed documentation provided. The transportation process was well coordinated, and Koda arrived healthy, happy, and exactly as described. I was able to review his vaccination records, veterinary health report, and travel information, which gave me confidence throughout the process.”
“The entire process of getting Kurt went very well. He is changing my life for the better. I am no longer bored or lonely anymore. He is a character full of surprises daily! And he is so adorable that people have to come and meet us as soon as they see him. I finally have met some of neighbors for the first time. He is changing my life socially and in many other ways!”
“AMAZING! From Start to Finish. A lot of question & Steps, But well worth it. Adopting should be careful process. Bailey (Kayley) Is Perfect. Healthy, Active (very) Eating well Very Smart. I recommend this Breeder. The Guy's That drove her here. Were Very Courteous, Kind, & very Nice. THANK-YOU All For Bringing her to me.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
