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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 28 of 337 · newest first
Verified · May 31, 2026

“You did great thank you so much”

Tiffany O. · Longmont, CO
Verified · May 31, 2026

“I would encourage anyone looking for a healthy puppy from responsible breeders to use Pawrade. Everyone throughout the whole process treated me like family. They sent pictures and videos, answymany questions since I’ve never bought an animal through a website before and I was SUPER SKEPTICAL. I believe I received much more than I paid for. This experience was priceless and I have my little sweet puppy in my home , healthy and happy and… “potty trained” before I got her.🤗❤️. She’s only 11 weeks old and such a good dog! Thank you Pawrade🙏🏻”

Jean D. · Westlake, FL
Verified · May 31, 2026

“The entire process from the purchase of my little dog Charlie and the follow up and how well he did with the travel. Lois my own contact that helped me every step of the way. How incredibly easy it was to do. Just a lovely special day when he arrived clean and happy! He is healthy and has fit in perfectly with our family. I would highly recommend Pawrade.”

Mark W. · O'Fallon, MO
Verified · May 31, 2026

“We love our little puppy. Pawrade was great-so involved and accessible. Really appreciated how easy it was to make contact. Our Bischpoo is even more cute than expected. She is healthy and has the sweetest personality. I have recommended Pawrade to our friends.”

Pouneh R. · Chevy Chase, MD
Verified · May 31, 2026

“We love our new puppy! The services provided by Pawrade were exceptional. Good communication and great customer service.”

Phyllis M. · Huntsville, TX
Verified · May 30, 2026

“Everyone involved from the breeder to the transport team were great and answered any questions that I had quickly. The transport team was great! Every 5 to 10 hours, they were in constant contact with me. They also sent me pictures of my puppy, confirming that she was handling the trip great. As they got closer, the contact was every couple of hours. Then they let me know when they were an hour out. I would highly recommend this process of getting your new puppy.”

Donna S. · Sandy, OR
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · May 30, 2026

“Pawrade was very thorough. Every one we communicated with was very nice.”

Diana C. · Ocean Pines, MD
Verified · May 30, 2026

“Very easy process! Would do it again if the opportunity arises.”

Marcia H. · Wareham, MA
Verified · May 30, 2026

“Reece is doing well. He is adjusting to his new home. We are working on his potty training. Thanks for making the process smooth!”

Davie S. · Moncks Corner, SC
Verified · May 30, 2026

“All around excellent service. Puppy delivered.as scheduled. Stevie is awesome! Everyone loves her.”

Cheryl A. · Pingree, ID
Verified · May 29, 2026

“The staff was very professional, answered all questions promptly and informative. The pick up with the breeder was excellent!”

Daniel G. · Cañon City, CO
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · May 29, 2026

“Everything was great initially (5 star). Then we were being pushed to take our new baby to an un trusted vet to meet a time requirement rather than 1 extra day to go to our very trusted vet that has taken care of all of our babies. Luckily our vet made arrangements to open early on a holiday weekend when they were not going to be open just to meet the requirement. Then we received different instructions depending on who was messaging causing duplication of time and efforts. Told to upload to the portal message, completed them in the same message portal with the requested different a request to fax the same documents. 8 text messages and 6 emails per day is very off putting especially when it is sales or “here are more puppies” when we just got our new baby less than a week ago.”

Shari G. · Austin, TX
Verified · May 29, 2026

“We had a really great experience with Pawrade and the Breeder. Pawrade was very informative throughout the process.”

Brian S. · Kansas City, MO
Verified · May 28, 2026

“The entire process with your company went super well. I was so impressed with the step by step guidance, and with so many people reaching out. The travel process was entertaining watching the drivers go from state to state. They took great care of my pup. We are SUPER in love with our Cocker SPaniel. Thanks so much! Comparing your company to others, it was painless, so much less stressful, fair and efficient. Hats off for such a great job!!!”

Ellen B. · Pima, AZ
Verified · May 28, 2026

“Chris is everything they said he was. Exact dog we picked. Communication was great, seller and Pawrade were both flexible as we had to change from pick up to delivery bc the Memorial day holiday. He is sweet, very clean, and simply a joy to have. You guys helped make our family dream pet a reality.”

Annie R. · Bloomington, IL
Verified · May 28, 2026

“Company is very thorough and caring. I appreciate all of their help. The first puppy fell through and they were kind and looked out for me and my new puppy.”

Ann H. · Coram, NY
Verified · May 28, 2026

“This adoption has been a wonderful experience. Even though I had some reservations of being scammed, I can honestly say it has been a smooth transaction. Loved how I can see Wags on Wheels location and how soon my precious pug would arrive. Ran out into the driveway to meet them. 😊. It’s been a pleasure to work with Pawrade! Thank you again for EVERYTHING!!!”

Patty D. · Lynn Haven, FL
Verified · May 28, 2026

“Great process and friendly professional people. We were well informed at every step of the way. Thank you.”

Joseph A. · Florida, NY
Verified · May 28, 2026

“Every thing went well. Smoothly transferred from facility to my home. Jason communicated well with me. He even lightened the moment by add humorous conversation in the text.”

Stephanie S. · Palm Harbor, FL
Verified · May 28, 2026

“Thank you so much! We are absolutely in love with our new puppy and so grateful to Pawrade for making the process safe and smooth. We are so happy to have our new little furry family member home!”

Charles L. · Sparks, NV
Verified · May 28, 2026

“I originally ran into some communication problems with the staff regarding the adoption of our little one, however, their supervisor called me and worked things out and was absolutely wonderful about all. I very much appreciated him taking the time and to explain things to me thoroughly and we now have the most precious little puppy girl ever.”

Annie B. · Charlotte, NC
Verified · May 28, 2026

“They are reliable, and the delivery was fast. I recommend them 100%.”

Carla D. · Memphis, TN
Verified · May 27, 2026

“Very happy with how the process went. Dana is a awesome puppy.”

Michael T. · Fernley, NV
Verified · May 27, 2026

“I am so in love with my puppy Sailor. And the breeder Tabitha was wonderful! Sailor was a perfect little boy on the 4 hour drive home. He has adjusted to his new home very well.”

Kelly S. · West Bloomfield Township, MI
Verified · May 27, 2026

“Our experience with Pawrade was outstanding from beginning to end. Choosing our beautiful beagle puppy, Regina (now lovingly renamed Daisy), was an exciting and smooth process. The breeder was professional, caring, communicative, and clearly dedicated to raising healthy, well-socialized puppies. We appreciated the updates, photos, and support throughout the entire adoption journey. The delivery process from Missouri to New York exceeded our expectations. Transport driver Zach was exceptional — professional, kind, dependable, and clearly experienced with caring for puppies during long-distance travel. He kept us updated throughout the trip, arrived exactly as planned, and handed Daisy over safely and comfortably. It was obvious that Daisy had been well cared for during transport. She arrived, healthy, happy, and absolutely adorable. We are so grateful to Pawrade, the breeder, and Zach for helping bring our newest family home safely. We highly recommend Pawrade.”

Dawn C. · Carmel Hamlet, NY
Verified · May 27, 2026

“Sally is a bundle of energy and joy and is acclimating nicely to her new home with brother Harry. Thank you to Pawrade.”

Cristina D. · Bloomfield, NJ
Verified · May 27, 2026

“From the initial stages of finding our puppy to bringing him home, Pawrade had our backs. The staff were attentive and patient through our numerous phone calls and messages, and provided ample resources to aid us in supporting our fur baby. We are so grateful for our experience!”

Kajol T. · Westmont, IL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.