“You did great thank you so much”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“I would encourage anyone looking for a healthy puppy from responsible breeders to use Pawrade. Everyone throughout the whole process treated me like family. They sent pictures and videos, answymany questions since I’ve never bought an animal through a website before and I was SUPER SKEPTICAL. I believe I received much more than I paid for. This experience was priceless and I have my little sweet puppy in my home , healthy and happy and… “potty trained” before I got her.🤗❤️. She’s only 11 weeks old and such a good dog! Thank you Pawrade🙏🏻”
“The entire process from the purchase of my little dog Charlie and the follow up and how well he did with the travel. Lois my own contact that helped me every step of the way. How incredibly easy it was to do. Just a lovely special day when he arrived clean and happy! He is healthy and has fit in perfectly with our family. I would highly recommend Pawrade.”
“We love our little puppy. Pawrade was great-so involved and accessible. Really appreciated how easy it was to make contact. Our Bischpoo is even more cute than expected. She is healthy and has the sweetest personality. I have recommended Pawrade to our friends.”
“We love our new puppy! The services provided by Pawrade were exceptional. Good communication and great customer service.”
“Everyone involved from the breeder to the transport team were great and answered any questions that I had quickly. The transport team was great! Every 5 to 10 hours, they were in constant contact with me. They also sent me pictures of my puppy, confirming that she was handling the trip great. As they got closer, the contact was every couple of hours. Then they let me know when they were an hour out. I would highly recommend this process of getting your new puppy.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade was very thorough. Every one we communicated with was very nice.”
“Very easy process! Would do it again if the opportunity arises.”
“Reece is doing well. He is adjusting to his new home. We are working on his potty training. Thanks for making the process smooth!”
“All around excellent service. Puppy delivered.as scheduled. Stevie is awesome! Everyone loves her.”
“Excellent experience with great communication throughout the process.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Everything was great initially (5 star). Then we were being pushed to take our new baby to an un trusted vet to meet a time requirement rather than 1 extra day to go to our very trusted vet that has taken care of all of our babies. Luckily our vet made arrangements to open early on a holiday weekend when they were not going to be open just to meet the requirement. Then we received different instructions depending on who was messaging causing duplication of time and efforts. Told to upload to the portal message, completed them in the same message portal with the requested different a request to fax the same documents. 8 text messages and 6 emails per day is very off putting especially when it is sales or “here are more puppies” when we just got our new baby less than a week ago.”
“We had a really great experience with Pawrade and the Breeder. Pawrade was very informative throughout the process.”
“The entire process with your company went super well. I was so impressed with the step by step guidance, and with so many people reaching out. The travel process was entertaining watching the drivers go from state to state. They took great care of my pup. We are SUPER in love with our Cocker SPaniel. Thanks so much! Comparing your company to others, it was painless, so much less stressful, fair and efficient. Hats off for such a great job!!!”
“Getting my fur baby was a hassle free and delightful experience.”
“Chris is everything they said he was. Exact dog we picked. Communication was great, seller and Pawrade were both flexible as we had to change from pick up to delivery bc the Memorial day holiday. He is sweet, very clean, and simply a joy to have. You guys helped make our family dream pet a reality.”
“Company is very thorough and caring. I appreciate all of their help. The first puppy fell through and they were kind and looked out for me and my new puppy.”
“This adoption has been a wonderful experience. Even though I had some reservations of being scammed, I can honestly say it has been a smooth transaction. Loved how I can see Wags on Wheels location and how soon my precious pug would arrive. Ran out into the driveway to meet them. 😊. It’s been a pleasure to work with Pawrade! Thank you again for EVERYTHING!!!”
“Every thing went well. Smoothly transferred from facility to my home. Jason communicated well with me. He even lightened the moment by add humorous conversation in the text.”
“Thank you so much! We are absolutely in love with our new puppy and so grateful to Pawrade for making the process safe and smooth. We are so happy to have our new little furry family member home!”
“I originally ran into some communication problems with the staff regarding the adoption of our little one, however, their supervisor called me and worked things out and was absolutely wonderful about all. I very much appreciated him taking the time and to explain things to me thoroughly and we now have the most precious little puppy girl ever.”
“Very happy with how the process went. Dana is a awesome puppy.”
“I am so in love with my puppy Sailor. And the breeder Tabitha was wonderful! Sailor was a perfect little boy on the 4 hour drive home. He has adjusted to his new home very well.”
“Our experience with Pawrade was outstanding from beginning to end. Choosing our beautiful beagle puppy, Regina (now lovingly renamed Daisy), was an exciting and smooth process. The breeder was professional, caring, communicative, and clearly dedicated to raising healthy, well-socialized puppies. We appreciated the updates, photos, and support throughout the entire adoption journey. The delivery process from Missouri to New York exceeded our expectations. Transport driver Zach was exceptional — professional, kind, dependable, and clearly experienced with caring for puppies during long-distance travel. He kept us updated throughout the trip, arrived exactly as planned, and handed Daisy over safely and comfortably. It was obvious that Daisy had been well cared for during transport. She arrived, healthy, happy, and absolutely adorable. We are so grateful to Pawrade, the breeder, and Zach for helping bring our newest family home safely. We highly recommend Pawrade.”
“Sally is a bundle of energy and joy and is acclimating nicely to her new home with brother Harry. Thank you to Pawrade.”
“From the initial stages of finding our puppy to bringing him home, Pawrade had our backs. The staff were attentive and patient through our numerous phone calls and messages, and provided ample resources to aid us in supporting our fur baby. We are so grateful for our experience!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


