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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 27 of 337 · newest first
Verified · Jun 4, 2026

“He's a great little boy very loveable and very friendly glad we got him”

Tony D. · Northford, CT
Verified · Jun 4, 2026

“They were wonderful! Kept in touch the whole time ! We were so excited to meet them and our new baby girl”

Christine L. · San Antonio, TX
Verified · Jun 4, 2026

“We had a wonderful experience with Pawrade! From start to finish, they were easy to work with, professional, and responsive. They answered all of my questions promptly and made the entire process smooth and stress-free. One of the things we appreciated most was the direct delivery service. Our Bichpoo puppy, Charlie, was delivered right to our doorstep, and everything went exactly as promised. We absolutely love Charlie! In just three days, he has already amazed us with how smart he is. He's learning so quickly and has already picked up so much since arriving at his new home. It's clear that he was well cared for before joining our family. We couldn't be happier with our experience and would highly recommend Pawrade to anyone looking to add a furry friend to their family. Thank you for bringing Charlie into our lives!”

Kelly C. · Little River, SC
Verified · Jun 4, 2026

“BUBBLE MAC IS DOING JUST FINE. HE'S ENJOYING HIS NEW HOME A LITTLE BALL OF FIRE. A WIFE LOVES HIM AS IN DOCTOR'S APPOINTMENT FRIDAY.THANK YOU ALL FOR YOUR HELP”

Greg S. · Prospect, CT
Verified · Jun 4, 2026

“I love my puppy and he was well taking care of on his way here and the delivery person was fantastic”

Nataly M. · Magna, UT
Verified · Jun 3, 2026

“This is the only way to purchase a puppy of any breed. In this day and time, this is a worry free process from each and every individual involved. A special thanks to Express Puppy delivery!! Everyone was so wonderful giving updates twice a day along their way until they reached our forever home! Highly recommend and I will use Pawrade again! Thank you!”

Kelly V. · Muscle Shoals, AL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jun 3, 2026

“Very disappointed with service. Breeder was inconsiderate of the buyer's time & did not compromise on puppy pickup, then she TRIED to request MORE MONEY for another vet visit!! Pawrade initially told me pup could arrive ANYTIME- even 2 a.m...what??? I demanded better ETA or would cancel the purchase! Pup arrived from breeder with only a sandwich bag of food & paperwork; NO COLLAR, NO LEASH, NO TOYS, NO BLANKET...All that money and no amenities with the dog. I will never purchase with breeder or Pawrade again.”

Gwendolyn F. · Detroit, MI
Verified · Jun 3, 2026

“Natalie was delivered and after her bath she is napping. She is a sweet baby. I want to let you know that she was scratching her left side near her ear. She has a sore on her head near her ear. She has an appointment on Friday but I thought I should mention this to you. I took a photo but I can’t paste it from my photos. Other than that she is doing good. Cathy Fawver”

Cathy F. · Billings, MT
Verified · Jun 2, 2026

“My little dog is perfect and their delivery was excellent”

Thomas M. · Lees Summit, MO
Verified · Jun 2, 2026

“Easy process. Help was available as needed for questions.”

Tyler K. · Bloomingdale, IL
Verified · Jun 2, 2026

“The people at pawrade were absolutely fantastic to deal with. They were so friendly and helpful with the purchase of my new puppy. The instructions were so simple and well explained.”

Dominick C. · Trumbull, CT
Verified · Jun 2, 2026

“My puppy arrived happy, healthy and just as beautiful as I expected.”

Summer J. · Dade City, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jun 2, 2026

“The whole transaction went well my baby is beautiful”

Donna C. · North Providence, RI
Verified · Jun 2, 2026

“This whole process has been a great experience! They kept me informed throughout the whole process. They were so sweet when they delivered my sweet baby to me. She’s beautiful and perfect and I’m already in love with her. I highly recommend Pawrade to anyone it was top notch and a safe process to find the right place to find your furbaby. They really make you feel comfortable throughout the process!”

Tammy M. · Shady Cove, OR
Verified · Jun 1, 2026

“A 5 star experience !!! We could not be more happy with the experience of acquiring our new puppy.”

Jeff H. · Zephyr Cove, NV
Verified · Jun 1, 2026

“Pawrade was very patient with us as it took some time for us to choose our new baby! All of our expectations were met without any pressure! We will definitely use them again if we decide to get another puppy! My husband and I highly recommend them!”

Debora C. · Westerville, OH
Verified · Jun 1, 2026

“Pawrade was wonderful to work with. They kept me informed on each process. I was very pleased. Oakland was not nervous when she arrived and is thriving. We love her to death.”

Kay B. · Saint Cloud, MN
Verified · Jun 1, 2026

“The whole process was pretty seamless. Puppy arrived on time as expected, the driver kept in touch. I also received updated pictures. The only glitch I encountered was I reached out and was told I would get updates on the kind of puppy I was looking for and I didn't receive any. I kept checking the website and found my pup. Now I am getting all kinds of alerts that there are new Bernedoodles, however, I now have mine and don't need the alerts. Not a big deal, I guess my contact info fell through the cracks. Otherwise, I am happy so far. I have my pup 2 days and he's great!”

Jane C. · Morristown, NJ
Verified · Jun 1, 2026

“The adoption went very smooth no problems Bella arrive in good shape, love her so pretty. Pawrade did excellant job. Very satisfied. Will recomend. Thank you.”

Dorothy K. · Lenoir, NC
Verified · Jun 1, 2026

“Pawrade and their entire team are the best! They have been so helpful throughout the whole process with getting my Daria home which was Saturday, May 30th, 2026. She had a long flight home from Florida but was a trooper the whole time and was assisted by her nanny. We are so grateful to have her home with us and she's a beatiful smart sweet Chihuhua puppy. She's a wonderful addtion to our family. Thank you again Pawrade. I highly recommend adopting a puppy from this company that has the best selection of puppes. Loretta Goldston :)”

Loretta G. · Boise, ID
Verified · Jun 1, 2026

“I want to thank everyone who help me get this dog. He's a little scared right now. I'm giving him time to adjust.”

Chantilla M. · Iva, SC
Verified · Jun 1, 2026

“Pawrade does a fantastic job! From our first inquiry about our new puppy all the way through her delivery and follow up, the communication was excellent, the process smooth and transparent, so if you see a pup you’d like, I’d highly recommend using Pawrade!!”

Michael S. · Austin, TX
Verified · Jun 1, 2026

“I was so impressed with how well everything worked. From the beginning right down to her coming to my home. Everyone helped me with all my questions.”

Stephen A. · Montrose, CO
Verified · Jun 1, 2026

“Edmond arrived at 4am this morning. He looked at me and just smiled. I picked him up and his little tail started wagging. He crawled up my shirt and just started licking like l was desert....lol... Then he just laid against my neck like he has been there before. I absolutely love him!! We bonded immediately!! He slept my chest for a few hours! ❤️”

Edmond F. · Jacksonville, FL
Verified · May 31, 2026

“Great experience and wonderful puppy! Process was smooth. I was given information regarding to care for my puppy. Very professional”

Julie M. · Rochester, PA
Verified · May 31, 2026

“Very good experience, start to finish.”

David E. · Springfield, VA
Verified · May 31, 2026

“Process was east and the transportation men were great! All the information we received stated our new pup had been eating Royal Canine food so we purchased ahead of time. When he arrived, we were told he was eating another branch. They sent a bag of his food which was helpful.”

Betsy P. · Richmond, VA
Verified · May 31, 2026

“Easy transaction, good communication through all the steps. Very simple process to get our happy healthy puppy.”

Kari V. · Chicago, IL
Verified · May 31, 2026

“Man let me tell you. Pawrade. They are the real deal. I mean Quality I mean Quality from the start of the process to the end when the puppy is delivered. If I had the money and space. I would by a few more dogs. The breeders are fantastic to work with. If you are looking for a. Good Quality pup they are the one to get your babies from!!”

Richard M. · Aurora, CO

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.