Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Very happy with my new puppy 🐶 the process was very easy and the knowledge and help I've received was unmatched .”
“Bad customer service they want to send me puppy with broken tail i ask them to change they send me another puppy he is sick he can not breathe good i ask them what's wrong with him they say everything normal when he was with us every word you got its lie for 100%”
“Thank you, thank you! The process from beginning to end was super smooth and it was very obvious that the pups safety and care is top priority. Even the man that delivered our pup was absolutely wonderful. We couldn't we happier with the new addition to our family.”
“The puppy is amazing as was the meet up with the breeder. However the communication with Pawrade while trying to arrange pick up with the breeder and making travel arrangements from Minneapolis to Missouri was less than optimal. We just received the transfer of ownership email today and the pick up was yesterday”
“Amazing, simply AMAZING! The wonderful most attentive service ever. We opted to utilize the service of a flight nanny for our pup. Jessy did an amazing job communicating with us every step of the way and ensured a safe delivery of our little doggie. The fine folks of Pawrade were all so helpful from start to delivery. Awesome! Our breeder has been so fantastic and has been in touch with us after delivery expressing that they are available to answer our questions and truly are concerned about our pup "Kash" and inquire how he is doing and have made themselves available should we have any questions or concerns. They have been so responsive to our inquiries. "Kash" had his first vet visit yesterday and the vet's comments were that of a very healthy pup! The demeanor and personality of our pup is so, so sweet and has a very nice personality in which everyone who has come in contact with him just falls in love with him. Awesome service.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“It was seamless and an amazing experience with PAWRADE. The team was incredible from beginning to end and even at this very moment. Thank you so much for all of your help. We finally have our fur-ever buddy. ”
“I had such a great experience with buying our newest addition to our family. The process was straight forward, I was updated about the status of her arrival and receive quick responses to my question. I would highly recommend this company. I had a wonderful experience and the dog's temperament was exactly as stated in the description. ”
“The process was great. The driver was nice. The only thing was that Hunter came to me with a respiratory infection. Thank goodness for the insurance. I never received paperwork showing heritage. I was told Hunter is a fullbreed Shih Tzu. I paid $3000+ for something that i cant seem to get proof that he is fullbreed. My Hunter is a great pet. Thank you Pawrade. Send the papers. ”
“I appreciated the constant communication and updates during the process. It helped ease my anxiety. ”
“Everyone was so amazing and helpful. Amazing service!”
“Would absolutely recommended to family, friends and strangers who stop me to see my pup! Incredibly professional and their step by step process is flawless”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Finally after a long awaited wait we received Kekoa (nee: Bear). My husband and I are very pleased with our new little one (and I mean little). Our older dog, 13 year old male Akita passed in February. So we decided to down sizing. 100+ lb. dog to a 4.13 lb. Shiba Inu. Thank you again. PAWRADE is one of the best. No scams!”
“I will not give a Positive review. You did great keeping in touch while I was waiting for Chloe (aka Anne) to arrive. As soon as she was delivered I get no response back. I took her to vet per instructions and she had a issue, which I did let you know and I feel it has gotten ignored. I paid good money for this beauty and she she was to come in good health and did not. So her wellness check up was a sick visit. I would greatly appreciate a response ”
“The two gentlemen were awesome. ”
“We couldn't be happier with our Pawrade experience! Everything from first reaching out, to having Zoom sessions setup with different breeders in order to "meet" the puppies, to finally receiving our little guy was amazing. We're so excited to see our kids grow up with the newest addition to the family!”
“Your website is stunning . The moment I communicated with you of my desire for my handsome puppy now in possession , you took me on board made sure l received him when l needed him . You are awesome. Thanks again v for tips on how to care for my puppy . We're doing well .”
“Delivery was smooth, drivers were nice; app was helpful in tracking. However my puppy had a large Scab that was on the inside of his right ear. Per vet it was acquired prior and was already in the healing process - but this was not mentioned to me, so I had to get ointment from the veterinarian to place on the wound.”
“Appreciated all the help your agents gave me to make our pet Labrador retriever become our own. Everyone was more than helpful. Many thanks to everyone!!”
“The best service I could have. Thank you so much for helping me to get our puppy. ”
“Our new son is absolutely adorable, handsome, smart and sweet!”
“Jarvis is amazing thank you so much ! ”
“We are absolutely thrilled with 'Stella', our new Dachshund puppy. You folks (Pawrade) were terrific through the entire process! Communication was very thorough from the initial phone call until she arrived at our front door...we could not have asked for more. We would certainly recommend Pawrade to anyone seeking a new puppy.”
“I was incredibly skeptical of this site. I had just got scammed from a different site but after reading ALL the reviews and doing research, I went with this company. Last night at 11 pm my sweet Great Dane boy, Halo (was Emerald on the listing which is still there if you want to see how PERFECT he is) was DELIVERED to my house. He took about 2 days to get to me. The company, the breeder, and the driver kept me updated from the moment I purchased him to the moment he arrived at my door. He's super cute and snuggly. I am so happy. If you are looking at these puppies and thinking what I thought 1. Is this real ? 2. Is the price worth it? Yes. Yes it is. Halo is a BEAUTIFUL dog and I would do this again. Thank you Pawrade💙”
“Thank you Pawrade for delivering our Daisy/ Poppie safely and healthy. She is a beautiful loving and playful puppy. She brings a smile and joy to everyone!! She is perfect!!”
“We couldn't be more in love with our little Gisela! Is is so smart, beautiful, healthy and well behaved! Pawrade thank you for making this process so simple! And our breeder was absolutely fabulous, met us with the pup, and obviously took care of her litter! Our Gisela is a dream❤🐕💯”
“Pawrade did a great job. We got a healthy happy beautiful puppy that we love. Thanks Bruce and Carol ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.