“It was a great experience and we are so blessed to have our new FurBaby! Thank you all for everything. ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Amazing experience all around. The whole process from start to finish was very smooth and informative. Informative answers, timely communication & updates, great guidelines & tips, updates on travel, etc. We are over the moon in love with our new Goldendoodle puppy, Bentley! ”
“I just love him, he is a joy! Tyler was so nice! Shannon was a great help! Thanksgivings ”
“We are so very happy with our new Golden Retrieve puppy (Emerald) new name is Emme! Your team was great through the whole process. Our choice was to travel to pick her up over a weekend. Everyone at Pawrade was great throughout the weekend during our travels and everything went very smoothly. Thank you!”
“This was my first time buying a puppy online so I was so nervous. There was a little trouble with communication and it turned out my number was written wrong in my file which can happen. But there is definitely one person I want to thank is Janell!! Any time I had my doubts or worries I messaged her and she responded so quickly!! She will always keep me reassured and for that I thank her so much! But we got our Daisy and we are in love! She's perfect! ”
“process was fast and easy”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“We picked up our sweet boy from the breeder in Ohio. It was about a 4 hour drive but very well worth in when we laid eyes on our sweet Joey. Both the liaison with Pawrade and breeder were great at communicating and everything went exactly as planned!”
“Great Team. Smooth Process from start to finish. Love our new puppy. ”
“Great communication with my rep Sara!!! I had a lot of worries that came up that she addressed right away. ”
“Everything, though a little rushed, was done very thoroughly and professionally, right down to the pampered delivery service. Michael, the driver, was wonderful, and Banks was in perfect condition upon arrival at our front door. Our vet's wellness check found him to be strong and healthy. He is a beautiful little mini bernedoodle with an even and delightful temperament. We absolutely LOOOVE him. Thank you so much for your good work❣️ Linda Latella”
“Actually everything went well. The only hiccup was the signing of the transport papers and the change in delivery date. Otherwise great!!”
“Our new Cavalier Spaniel puppy is beautiful, healthy, and full of personality! Pawrade handled everything and was very caring, including the drivers who brought her to our home. A pawsitive experience in every way! Thank you!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Very smooth transition. The breeders were great and very informative. I highly recommend them and Pawrade to any new potential pet owners. ”
“They are so cute and so much fun. They have great markings.”
“I Went to the big box store but they only had 1 to 2 dogs of a certain breed that I wanted to choose from. I went online found a puppy I really wanted and decided to go through pawrade. Glad I did it was a Easy and smooth process. Very nice staff! ”
“Josh was great kept us updated on her arrival time and no issues with the dog”
“There are not enough words that can describe the positive experience I had with adopting our new puppy "Lexi". The customer service that Pawrade provides is top notch. I walked into this experience with absolutely NO knowledge about the process. From the moment I sent the first inquiry regarding "Lexi" they were immediately responsive and supportive. They walked me through the entire process step by step along the way. I have been referring everyone I come into contact with to Pawrade based on the experience I had. We are in love with our new furry family member and you won't regret trusting them to help you find yours. ”
“I was guided through the process and responses to my questions were answered promptly. My puppy is in the best of health and so adorable. ”
“It was Great working with them.”
“We were a little nervous to purchase a puppy online, but after researching Pawrade, we felt pretty confident in moving forward. Pawrade was wonderful. The puppy concierges were timely in answering questions and keeping us informed on the status of our puppy, and it was a very safe and secure site for purchasing. I am extremely pleased and happy we went through Pawrade for our little fir baby. I would highly recommend them!! ”
“I was pleasantly surprised at the service and working with such professional people at Pawrade. The puppy was healthy and happy. They made sure I had all the information I needed ahead of time to make sure my puppy had the best possible start. Transportation ground was fabulous and she got the best care from the people during her 2 day trip. I would recommend them in a heartbeat! ”
“Overall a pretty smooth process. Most of the team provided fast and efficient responses and were very friendly and informative. However, I was picking up the puppy myself and needed to book a hotel and no one wanted to give me the exact address so I could ensure I was picking a hotel as close as possible as well as make sure I could get a hotel without waiting until the last minute. They did not want to give it to me until 2 days before pick up which is not sufficient to ensure you have a hotel to book. I had to email several times asking before I finally got the information so I could relax that I had a place to stay over night.”
“I was skeptical, a little worried this wasn't real. I've now had my little "dood" for 2 weeks and I am so in love with him, Leroy, renamed Benji. We will definitely be using this process if/when we decide to add to the family again.”
“Excellent service! I found the sweetest puppy and had the best team working with me. Highly recommend!”
“Todo ha sido exelente desde el primer día al último Llegó en perfectas condiciones SashaEl traslado impecables bien cuidada siempre Muchgracias por todo Exelente servicio”
“Couldn't be happier! The assistance we received was always helpful with quick turnaround and answers. I have NEVER had such attentive service ANYWHERE! Plus the transportation service was amazing! Pawrade is a classy and honest company for sure.”
“We have gotten the sweetest, most fun & healthy Morkie. Pawrade's peeps were the BEST & made our adoption so easy, my family and i could not be any happier!😊🐶☺️”
“All around a great experience! Very happy with it all. I worked with a man named Tony and he was super friendly and helpful. I never wrote reviews, so that should show I mean what I say!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


