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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 262 of 337 · newest first
Verified · Apr 11, 2022

“It was a great experience and we are so blessed to have our new FurBaby! Thank you all for everything. ”

Christal C. · Cibolo, TX
Verified · Apr 11, 2022

“Amazing experience all around. The whole process from start to finish was very smooth and informative. Informative answers, timely communication & updates, great guidelines & tips, updates on travel, etc. We are over the moon in love with our new Goldendoodle puppy, Bentley! ”

Eric Z. · Staten Island, NY
Verified · Apr 11, 2022

“I just love him, he is a joy! Tyler was so nice! Shannon was a great help! Thanksgivings ”

Maureen D. · Horseheads, NY
Verified · Apr 11, 2022

“We are so very happy with our new Golden Retrieve puppy (Emerald) new name is Emme! Your team was great through the whole process. Our choice was to travel to pick her up over a weekend. Everyone at Pawrade was great throughout the weekend during our travels and everything went very smoothly. Thank you!”

Elizabeth S. · Greenville, SC
Verified · Apr 11, 2022

“This was my first time buying a puppy online so I was so nervous. There was a little trouble with communication and it turned out my number was written wrong in my file which can happen. But there is definitely one person I want to thank is Janell!! Any time I had my doubts or worries I messaged her and she responded so quickly!! She will always keep me reassured and for that I thank her so much! But we got our Daisy and we are in love! She's perfect! ”

Delissa N. · Middletown, RI
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Apr 11, 2022

“We picked up our sweet boy from the breeder in Ohio. It was about a 4 hour drive but very well worth in when we laid eyes on our sweet Joey. Both the liaison with Pawrade and breeder were great at communicating and everything went exactly as planned!”

Teresa W. · Grand Blanc, MI
Verified · Apr 10, 2022

“Great Team. Smooth Process from start to finish. Love our new puppy. ”

Rene M. · Palmdale, CA
Verified · Apr 10, 2022

“Great communication with my rep Sara!!! I had a lot of worries that came up that she addressed right away. ”

Lisa P. · Seattle, WA
Verified · Apr 10, 2022

“Everything, though a little rushed, was done very thoroughly and professionally, right down to the pampered delivery service. Michael, the driver, was wonderful, and Banks was in perfect condition upon arrival at our front door. Our vet's wellness check found him to be strong and healthy. He is a beautiful little mini bernedoodle with an even and delightful temperament. We absolutely LOOOVE him. Thank you so much for your good work❣️ Linda Latella”

Linda L. · Webster City, IA
Verified · Apr 10, 2022

“Actually everything went well. The only hiccup was the signing of the transport papers and the change in delivery date. Otherwise great!!”

Nancy H. · Harwich, MA
Verified · Apr 10, 2022

“Our new Cavalier Spaniel puppy is beautiful, healthy, and full of personality! Pawrade handled everything and was very caring, including the drivers who brought her to our home. A pawsitive experience in every way! Thank you!”

Clare P. · Fernandina Beach, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Apr 9, 2022

“Very smooth transition. The breeders were great and very informative. I highly recommend them and Pawrade to any new potential pet owners. ”

Charles H. · Southfield, MI
Verified · Apr 9, 2022

“They are so cute and so much fun. They have great markings.”

Darell L. · Los Banos, CA
Verified · Apr 9, 2022

“This was such a smooth process! Puppy came in perfect care through the delivery service. Could not be more happy with the condition and health of the puppy. Thank you very much!”

Steven N. · Freeport, NY
Verified · Apr 9, 2022

“I Went to the big box store but they only had 1 to 2 dogs of a certain breed that I wanted to choose from. I went online found a puppy I really wanted and decided to go through pawrade. Glad I did it was a Easy and smooth process. Very nice staff! ”

Abby C. · Dallas, GA
Verified · Apr 8, 2022

“Josh was great kept us updated on her arrival time and no issues with the dog”

Debbie K. · Carol Stream, IL
Verified · Apr 8, 2022

“There are not enough words that can describe the positive experience I had with adopting our new puppy "Lexi". The customer service that Pawrade provides is top notch. I walked into this experience with absolutely NO knowledge about the process. From the moment I sent the first inquiry regarding "Lexi" they were immediately responsive and supportive. They walked me through the entire process step by step along the way. I have been referring everyone I come into contact with to Pawrade based on the experience I had. We are in love with our new furry family member and you won't regret trusting them to help you find yours. ”

Stacy M. · Vallejo, CA
Verified · Apr 8, 2022

“I was guided through the process and responses to my questions were answered promptly. My puppy is in the best of health and so adorable. ”

Adela H. · Austin, TX
Verified · Apr 7, 2022

“We were a little nervous to purchase a puppy online, but after researching Pawrade, we felt pretty confident in moving forward. Pawrade was wonderful. The puppy concierges were timely in answering questions and keeping us informed on the status of our puppy, and it was a very safe and secure site for purchasing. I am extremely pleased and happy we went through Pawrade for our little fir baby. I would highly recommend them!! ”

Shannon D. · Henderson, CO
Verified · Apr 7, 2022

“I was pleasantly surprised at the service and working with such professional people at Pawrade. The puppy was healthy and happy. They made sure I had all the information I needed ahead of time to make sure my puppy had the best possible start. Transportation ground was fabulous and she got the best care from the people during her 2 day trip. I would recommend them in a heartbeat! ”

Flo B. · Rockville, MD
Verified · Apr 7, 2022

“Overall a pretty smooth process. Most of the team provided fast and efficient responses and were very friendly and informative. However, I was picking up the puppy myself and needed to book a hotel and no one wanted to give me the exact address so I could ensure I was picking a hotel as close as possible as well as make sure I could get a hotel without waiting until the last minute. They did not want to give it to me until 2 days before pick up which is not sufficient to ensure you have a hotel to book. I had to email several times asking before I finally got the information so I could relax that I had a place to stay over night.”

Jody D. · Kenosha, WI
Verified · Apr 7, 2022

“I was skeptical, a little worried this wasn't real. I've now had my little "dood" for 2 weeks and I am so in love with him, Leroy, renamed Benji. We will definitely be using this process if/when we decide to add to the family again.”

Alyssa F. · Corpus Christi, TX
Verified · Apr 7, 2022

“Excellent service! I found the sweetest puppy and had the best team working with me. Highly recommend!”

Neeley T. · Atlanta, GA
Verified · Apr 6, 2022

“It was great”

Peggy G. · Dallas, TX
Verified · Apr 6, 2022

“Todo ha sido exelente desde el primer día al último Llegó en perfectas condiciones SashaEl traslado impecables bien cuidada siempre Muchgracias por todo Exelente servicio”

Elizabeth O. · Budd Lake, NJ
Verified · Apr 6, 2022

“Couldn't be happier! The assistance we received was always helpful with quick turnaround and answers. I have NEVER had such attentive service ANYWHERE! Plus the transportation service was amazing! Pawrade is a classy and honest company for sure.”

Cheryl G. · Fernandina Beach, FL
Verified · Apr 6, 2022

“We have gotten the sweetest, most fun & healthy Morkie. Pawrade's peeps were the BEST & made our adoption so easy, my family and i could not be any happier!😊🐶☺️”

Cait T. · Boston, MA
Verified · Apr 5, 2022

“All around a great experience! Very happy with it all. I worked with a man named Tony and he was super friendly and helpful. I never wrote reviews, so that should show I mean what I say!”

Megan K. · San Antonio, TX

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.