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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 263 of 337 · newest first
Verified · Apr 5, 2022

“Thanks pawrade i could have not found this beautiful puppy without you guys”

Joseph M. · Stigler, OK
Verified · Apr 5, 2022

“I just want to start with, the Pawtade staff is incredible!!! Anyone who is in search of a puppy Pawrage is your contact!! Every question was answered promptly and the whole process was smooth from beginning to end. I couldn't be more please with my experience. I will also recommend Pawrade to all my family and friends. It was a pleasure Regina and Lindsey. Thank you for all!!! ”

Lynn K. · Green Bay, WI
Verified · Apr 5, 2022

“Completely satisfied with the entire process!!!”

Tanya S. · Green Bay, WI
Verified · Apr 5, 2022

“I was very happy with this service overall! Pawrade was able to connect me with a reputable breeder who truly cares about the pups health and safety. That was my number one priority as well. ”

Carlos D. · Warminster, PA
Verified · Apr 5, 2022

“Thank you so much. My puppy Danni is so cute and when I got her she was so socialized she loves everyone. Best puppy ever.”

Carrol F. · Mio, MI
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Apr 3, 2022

“I was so excited when I got my pup he so handsome I couldn't pick any other dog he's one of a kind!! I thank you all at Pawrade for doing a wonderfully job getting him home to me!!❤️”

Thomasina L. · Rockland, MA
Verified · Apr 3, 2022

“We love our new puppy. He came in perfect shape (not stressed from travel) and was ready to play. ”

Paul W. · Ft Lauderdale, FL
Verified · Apr 2, 2022

“We were so anxious about this purchase as it was an expensive purchase and we couldn't be happier with the end result. I was nervous at first and all the customer service support to the delivery driver communication put me at ease. Our boy left on a Monday and was in our arms by Thursday happy as can be. Thank you so much for making this process really pain free. We will be back for our second. ”

Angela G. · Bath, PA
Verified · Apr 2, 2022

“Great communication skills! Although this dog does not look like what he did in the pictures. Seems a tad off”

Mauro T. · DeKalb, IL
Verified · Apr 1, 2022

“It was a pleasure working with Pawrade. I want to thank you so much for working with me. I received a beautiful, energetic, playful and loveable little girl. Working with the nanny was fantastic as he made her feel stress free. Working with Pawrade was the best way for me to get my new little girl. Parade knows what is needed to receive a beautiful Pet and I would recommend them to anyone looking for a pet to work with them. Thank you to all of you that worked with me to get such a beautiful little Chihuahua female. I love ❤️ my little 3 month old Bonita (formerly Bonnie). ”

Evangeline K. · Mohave Valley, AZ
Verified · Apr 1, 2022

“I couldn't have asked for a better experience. Everyone I talked to was amazing and walked me through everything and answered all my questions. Our puppy, Christopher is awesome. He is absolutely adorable....comes to his name most of the time and has been using pee pee pads. Thank you to everyone Pawrade💜”

Desiree T. · Frederick, MD
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Apr 1, 2022

“Great customer service and plenty of dogs to choose from ended up with a cockapoo”

Alonzo B. · Hayward, CA
Verified · Apr 1, 2022

“We are very pleased with our new puppy. They kept us updated during the entire process once we picker our newest family member. The care team was great in getting any info we requested about our puppy. The travel process was new to us, but we were well informed when her travel plans had to change. We were also impressed with the follow up calls and support once we picked up our new addition.”

Annemarie & Walter D. · Linthicum, MD
Verified · Apr 1, 2022

“Everything was great. Pawtrade communicated every step in detail and were always available with fast answers to questions. Would definitely use them again.”

Nuria G. · Orlando, FL
Verified · Mar 31, 2022

“This is was a very special purchase. As this puppy is meant to grow with my soon to be newborn. This was my husband's plan, but he passed in January from Covid. Needless to say, I'm still honoring his wishes and Pawrade made it a seemingly happy transaction. I am very pleased with the level of communication and answered all my questions! Thank you so much Pawrade. ”

Nilda G. · Galt, CA
Verified · Mar 31, 2022

“We are so excited to have Roscoe in our home. He is a beautiful mini doodle. I really enjoyed working with Pawrade.”

Bob S. · Jackson, TN
Verified · Mar 31, 2022

“Experience with site was easy and hassle free. Would recommend for first time buyers for all types and ages”

Tyler H. · Kansas City, MO
Verified · Mar 31, 2022

“Very professional and quick service with the ultimate goal to care for the animals throughout this whole process. ”

Jeannette M. · Carlisle, PA
Verified · Mar 31, 2022

“He was delivered perfectly and on time. He is darling and love him so much!”

Hattie S. · Beaverton, OR
Verified · Mar 31, 2022

“Thank you Pawrade for an incredible experince with our first and new puppy. Pawrade was amazing from the moment we got in contact with a rep till the moment we met the amazing people who were in charge to deliver our puppy. When we got him he was full of energy and looked very healthy. Our Vet congratulated us for choosing Pawrade to adopt our puppy. She told us our breeder took good care of him. Now we are in love with our new family member. Thank You Pawrade!!!”

Cesar V. · Northridge, CA
Verified · Mar 31, 2022

“Service was great! Everyone was very friendly and eager to help. The breeder was also great and very nice!”

Nolan W. · Crestview, FL
Verified · Mar 31, 2022

“The entire was process was amazing! My Aussie baby is the best and arrived as perfect as can be!!!!”

Dana N. · Port Monmouth, NJ
Verified · Mar 31, 2022

“I had a fantastic experience with Pawrade and my Individual Breeder. Vance i.e. Emerson is very loved already. Thanks for the experience! ”

Julie Y. · Kennewick, WA
Verified · Mar 30, 2022

“Some miss understanding/communication problems between team members! ”

Erica C. · Foam Lake, SK, Canada
Verified · Mar 30, 2022

“The price was a little steep! It was hard to gather that much out of savings when we were trying to pay off other bills first but when my hubby's wants come first and I'm really worried as the gentleman that brought him to us told us he had gotten sick and we are having trouble getting him into the vet with in 72 hrs something about insurance! But I am stubborn I got him at around 2:3/3:00 and I haven't stopped yet! We have named this guy Oliver Cody Russ! We will fill out the paperwork and get it out! ”

Gail R. · Waddell, AZ
Verified · Mar 30, 2022

“Pawrade was very quick on getting my info for my choice of a snuggle buddy. They asked all the right questions to assure me of a healthy and happy puppy! I love that this went great for me and would definitely recommend pawrade to others! Luna and myself are very HAPPY!!!🐕”

John J. · Chicago, IL
Verified · Mar 30, 2022

“I was skeptical at first ordering a puppy online and even hoped that I would not be scammed. This company is legit, and we are in love with our puppy that we purchased through Pawrade. Great communication, extremely professional, and the puppy is even more beautiful in person than we imagined. Thank you Pawrade for our new fur baby!”

Adriana Q. · Miami, FL
Verified · Mar 30, 2022

“Thank you the process and staff were helpful. Thank you for my puppy ”

Nancy C. · Portchester, NY
Verified · Mar 30, 2022

“Little nervous about using an online website to get a puppy. Lots of scams out there, however Kiki arrived on time and as expected and we are overwhelmed with joy and love!”

Benjamin L. · Kyle, TX

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.