“The process for payment is kind of a pain if you don't have a high daily use limit on your debit or credit card. Had to use 2 different notaries before my I.D. was accepted and that just barely. The process is concealed until your money is committed. It could be easier and still meet their requirement of protecting the pups. The delivery process was fantastic and Toph is all you could want in caring for your pup during travel!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Great experience. User friendly and I love my new puppy. ”
“Amazing service! Our Josie is so happy to be home! ”
“I love my new family member. Pawrade made it so easy to help me find the right puppy for our family. I would definitely recommend Pawrade to anyone looking for the right puppy. People were in contact with me through the whole process right down to delivering my pup to my door. It was really stress free for both Crush and us.”
“everything they said they would do they did very good experience”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“From my first contact to receiving my puppy, this has been a painless and transparent process. I have young children and wanted a dog that is used to/growing up around some chaos & noise, and Pawrade made sure I had my questions and answers from the breeders before I made a choice. Our customer service rep team never pressured us to make decisions, and just aimed to make sure we had all the information we needed to make that decision for ourselves. Upon reservation/payment, the team kept me up to date on the progress every step of the way, and continued to answer emerging questions very promptly (usually within a few hours). The puppy transport company they utilized was amazing too, keeping us informed on progress and provided us with a very accurate delivery window. The puppy arrived lively, fed, and ready to play, and clearly loved the transport caretakers. I am so glad I found Pawrade!”
“Our experience was great, with the exception of some minor follow thru items. We loved being able to feel secure about our transaction, being able to talk with your reps and questions answered. The breeder was amazing, and we would definitely purchase thru your company again.”
“Everything was wonderful and we are so happy to have our new best friend at home”
“I am frustrated, Daziee showed up this morning at 4am! She is not eating! I called veterinary and I told them, getting seen on Wednesday at 11:30am.”
“Everything was made easy. Great service. Thank you. Wicket aka Farrah is so perfect in every way. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I want to thank you for a wonderful experience. The process was made easy because of the kind and caring representatives I encounted. There was always someone happy to assist from selection of my puppy to his arrival at his new forever home. You guys removed all my stress and aprehension. My puppy is a healthy and joyful. This is the best decision I could have made. Again, many thanks! Yvonne”
“We are so excited for our new addition to our family! We were hesitant at first but the whole process has been fantastic. The communication has been wonderful and we can't say enough about the transportation team! The updates along her travel to home was awesome! We are so happy with our entire experience with Pawrade. ”
“I had my puppy transported by ground travel. She was delivered full of energy, happy, and she is eating very well. We had a great experience.”
“The process was almost seamless as we needed to work around certain lenders to be able to get our pup. She had an accident at the breeder which is nobody's fault it only delayed her being able to be shipped to us. Other than that everything was as advertised. We love our new Giant Schnauzer and are excited for the years of love and enjoyment to come.”
“Everything was smooth as possible! We couldn't be more delighted! ”
“Awesome to deal with, beautiful and healthy puppy. Love at first site. The entire process seems to be targeted to safety, honesty, and satisfied customer. ”
“Everything went really well. I read all the reviews and the transportation was the thing most people complained about. I have no such complaints. Wags on Wheels did a fantastic job! They kept in touch with me the whole way. They even bathed the puppy before they brought her home! The only problem I had was that every thing I had to do during the adoption process required a smartphone which I did not have. This made my life difficult but I managed to come through it anyway. Violet's name is now Zip and she's doing great. She has some diarrhea but I'm sure that is just stress. Thank you Pawrade for giving me my best friend. ”
“What an amazing experience. From start to delivery Pawrade is hands down one of the best organizations I've encountered. Complete professionalism since our first phone conversation. I was updated during the entire process. I hope that everyone has this wonderful experience when getting a puppy from Pawrade. If your puppy is luckily traveling with Wags On Wheels with Aaron and Karen, then I can say that your puppy is in the best care and comfort possible. They are very detailed oriented and keep you very well updated. Pawrade is the way to go. Lovely experience. Special thanks to Janelle and Carli!!!!”
“This was a lovely experience. Everyone was so helpful the whole way through. ”
“I brought my Tiny Morkie pup home on 2/22/22 at 9 weeks of age. I am a first time dog owner and let me tell you my experience with Pawrade and the breeder they connected me with could not have gone any better. I received amazing support from the pawrade team with all my questions and got to skype with the breeder and see my puppy in real time. My puppy arrived within a week accompanied by a travel nanny and I used PetPay to finance the whole thing. Pawrade made sure that I had all the things I needed before the puppy arrived. I have had my puppy for almost 2 months now and he is perfect!!! Thank you Pawrade! ”
“We would definitely use this service again! From start to finish they were always updating us on our puppy and they also were fantastic with answering all our questions! Our puppy came to use clean, happy and healthy! ”
“Pawrade was easy to work with and kept me informed about next steps along the way. I absolutely love our new addition to the family, which wouldn't have been possible without them. Thank you for our beautiful pup. ”
“Our Sofi (former Abigail/Amelia) is the best!!!”
“I could not be happier with the entire process! Shine is a great addition to my family! Pawrade has a great staff, and they will take the time to explain how everything will work. ”
“Easy transaction. Very nice breeder ”
“Customer service was great, and the breeder sending pictures of her parents was just amazing. The drivers were so great transporting her too. We just love her!”
“It was easy and I enjoyed the updates so I didn't need to worry.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


