“I was a little hesitant to purchase a puppy from an online company. After researching Pawrade, I purchased a sweet Beagle puppy. WOW was I shocked at how well organized this company really is. Everything is well documented and the staff is with you every step of the process. Thank you to all of you who helped bring Lacee into my life. It has been love at first sight. Also thank you to the breeder for choosing Pawrade. Lacee will be loved and cared for and is already a part of the family. When Lacee is a bit older, can't wait to get a little sister or brother!! Keep doing what you do because you have it covered 💯!”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“This is the firs time I purchase a puppy on line and I was skeptical since here was no way to know if puppy mills are involved. The staff at pawrade was very informative and helpful with everything. My initial conversation with Carlos who was so patient and good to talk with made me chose pawrade. Sandra at pawrade was very helpful and I appreciate her prompt responses. On a negative note I requested to speak to the breeder which Sandra facilitated and the breeder was not communicated and seem reluctant to talk. To be honest I was distressed over the knowledge of him travelling in a car for so long but he arrived safely. However, shortly after receiving him an hour later he was coughing. I took him to the vet and is now an antibiotic for kennel cough which he may have developed traveling We love our puppy who is now Simba. Simba is getting well and loves to play and already understand the potty training process. ”
“We love Rocky so much. The breeder and pawrade were amazing. Our only issue was the company that was providing the flight nanny. They rescheduled twice, and they were very unprofessional and ultimately canceled on us altogether. My husband flew halfway across the country to get our pup. If it wasn't for that, it would be 5 stars all the way. ”
“Everything went perfect. Thank you”
“It's as if I placed a custom order with God and he blessed me with Annie! Breeder did excellent job of training her!”
“Thanks Mark for delivering Tucker ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Thank you guys for making this process so easy. I am thankful to have our lil pup and can't wait to purchase another one from you guys!”
“Great service 10/10! Every little question I had was answered very politely and fast! I never was worried about anything because every question was answered. They provide great service. ”
“Very thorough instructions by very caring people who made sure that our adoption of Winston went smoothly with a perfect outcome.”
“I was so skeptical at the beginning of our journey to bring Bruno (Howard) into our family due to the fact other places I contacted were scams. I stand corrected and happy I had Pawrade on my side. They informed me every step of the way. I recommended them to another family who is looking for a puppy too. Thank you Pawrade”
“"Gracie". Arrived early this morning. Everyone involved in getting her here have been so incredibly kind and Professional. We couldn't be more happy!!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“In the beginning everything was great. We were able to track the puppy nanny and see when they were coming. We were given food that was being used for him to eat but when we ran out of the food in the ziplock we found out the food given to us (iVet) was not the same food and we were not able to transposition him to the iVet and he had diarrhea the next day. We did a puppy wellness check to make sure Rocco (Odin) was doing well the next day which we found out that her wasn't chipped. We notified pawrade and was given the number of the breeder to find out what was going on. The person from pawrade said they texted and called the breeder to find out what happened but never heard back and that's when the number was given to me. Then the next day the breeder called and said that Odin was chipped and that it might have fallen out on the 3 day road trip to us. I then emailed support to find out if I was supposed to do. This will be resolved next week ”
“Molly is all I could wish for in a puppy. The breeder was personally in touch with me, the nanny checked in along the way and left clear instructions for me. Transactions were handled without a hitch! 100% for Pawrade!!!”
“Very informative and quick to respond. Made us feel very comfortable throughout the process”
“We couldn't be happier with our new fur baby ”
“Incredible experience! At first I had some complications securing a puppy but Beth and Peter were super helpful the whole time! My puppy arrived clean, calm, and so lovable. He received grooming before hand which was a plus. April his nanny kept me updated and was so sweet upon delivering him. Highly recommend! ”
“I trusted the process, and it was fabulous!!! Everything is well organized and well maintained. All my questions were answered, and all requested info, i.e., pictures, videos, etc. were supplied quickly. Everyone that I had encountered was professional, caring, and pleasant. My pups had a long car trip home, and the van storks were excellent and kept me up to date! Not one problem. My puppy came here excited, alert, and playful. All the paperwork promised to me was rendered upon arrival. I'd recommend Pawrade to anyone who wants a great pup and a lot of support along the way!”
“Everyone I worked with at Pawrade was professional, very helpful and friendly 😊 I would highly recommend them to anyone! And lol most importantly my puppy is happy , healthy and oh so cute 🥰 ”
“Very happy with our new baby Cavalier whom we named Mickey! He's so sweet. I was a little apprehensive at first but Pawrade is legit and very professional. Our puppy Concierge, Regina was great and puppy nanny April was wonderful. Mickey arrived as promised. Would highly recommend this company! ”
“Kenji (jiro) came in perfect health. He is so well behaved already. All around best pup ”
“The whole process was so easy. After working with puppy for a few years it's hard to find trusting breeders and people who actually care about a puppies well being. Pawrade made me feel very comfortable with my decision and I highly recommend them. ”
“My experience with Pawrade was excellent! The staff was so kind and willing to answer all my questions. They made sure I felt comfortable and understood each step of the process. AND, Cash is a wonderful puppy. His breeder was amazing, and she also answered all our questions. Cash made a smooth transition to our home, and we love him so much. He's the cutest mini-dachshund ever!”
“Pawrade worked out great! I tried to find a rescue and then a breeder and it was really frustrating. Pawrade does all the work and made the process simple. When I found "Lila" I knew she was the one. As soon as I put in an info request I received a phone call and the process began. I waited a week to make a final decision, and I couldn't stop thinking about that pup's sweet face! I was anxious about the transport arrangements and timing, but although a little delayed, Lila arrived safe and the van driver was very nice. We did find out at our Vet appointment that our puppy has giardia, which is a hassle, but apparently common. Other than that she is a happy, healthy girl full of spunk! I'm so glad it all worked out and our pup is in her forever home. ”
“Wonderful experience thank you Kelli I put my trust in you and we have a gorgeous little girl her name is LuLu we adore her spoiled already can't tell you how much I appreciate everything I went through a bad situation where I was scammed they took my money asked for more a nd more and no puppy just heart break but found you and we have our darling girl this is the way to go for anyone who is looking for a puppy I have regained my trust because of you Kelli love everything you did for me ”
“Pawrade did an amazing job helping me get my new puppy. He arrived within a week of purchasing him. He is the best most loves me little guy I could ask for. He came with a clean bill of health as promised and I couldn't be happier with choosing pawrade. They made everything so easy and communicated with me daily. They even followed up a few days after arrival to check in on us and see how he was adjusting. I al very pleased with pawrade and will definitely be using them for all future purchases. ”
“I was a little skeptical at first, spoke to a few reps and decided to follow through. The experience was a 10/ 10. I've now got a adorable and healthy puppy! Will recommend Pawrade in the future. Thanks! ”
“Such a wonderful experience from start to finish. I am recommending Pawrade to everyone I know who wants a furry friend. We are already MADLY in love with Copper! ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


