Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“The service and responsiveness of the support team was excellent. I would say that some of the electronic communication confuses the situation somewhat, but all-in-all everything was great.”
“Such a pleasure working with all the staff and her delivery went off without a hitch!”
“Our puppy arrived happy and healthy. He is adorable and fitting right into our family so well. We just love him. I would say the whole experience with Pawrade went well and communication was pretty quick when I had questions. ”
“Excellent puppy service and help”
“Love my new puppy! Pawrade did everything they promised and my puppy arrived happy and healthy!”
“We had a great experience with Pawrade. The breeder was great and we love our new puppy, Tula. She's a mini-assuie and couldn't be cuter. Descriptions were very accurate, and we loved the weekly updates until we surprised our kiddos with a road trip to pick up the little lady. Highly recommend Pawrade. Only recommendation would be to publish where the breeder is located on the original post for the puppy.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Everything was just wonderful. I was referred to your company by my sister. Now I just referred someone. The communication is effective with good customer. They inform you of everything that is going on timely. Thank you!!”
“Thank you so much Pawrade! We have decided on Sir Lando for Caleb's forever name! He loves his home, his human sister, his cat sister, and mom and dad! ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Pawrade has been simple, convenient and amazing! I'm so in love with my new puppy. Pawrade made it easy to find the one that caught my eye (difficult choice because they have such great options!), speaking with a representative was breezy and everyone was extremely friendly. Very happy and very lucky to have found my furever baby!!”
“I have waited 22 years for another pug. Leia aka frizzle price was very responsible. I will purchase another pug or animal from you. I even recommend you to someone. Everything was easy to shipping to communication. Yes we were afraid of scams. Because we were being scammed before. Again I am happy and I will purchase from Pawrade again. Thank you and I and so in love with her. ”
“I would like to thank Pawrade for making it possible find such a wonderful puppy. Thanks again.”
“Overall my experience with Pawrade was excellent. From the initial phone call discussing my many puppies with Pete, who was so patient with my many questions, to Lois who was extremely helpful with providing information to my beautiful puppy Layla (now Sasha) arriving healthy and perfect! My only complaint was with the scheduling of her flight to us. I received very little information (much only provided after many messages) on her flight which made scheduling her post arrival vet visit very difficult and the information I did receive was from a stressed-out coordinator which lacked the same friendliness that I had experienced when purchasing my puppy. I would look at improving this side of the service by providing more information even if it is only a message that they are waiting for the breeder to get back to them on the flight time. I am only taking one star off for this and would recommend Pawrade to others as long as they go in knowing this one frustration going in. ”
“Very happy with Teeter! We changed her name to Tassy:)”
“Working with Paredes exceeded all our expectations. We have never used a pet broker service prior to this. We will definitely use Powerade in the future basically to add another furry friend to our family mix. We also so great with the results at the transportation service for a little puppy. Are Nico puppy arrived healthy and loving in with a great disposition. Do you know for sure the breeder take great care of this puppy”
“This was our second experience with Pawrade both were absolutely amazing! ”
“Puppy Krissy, exceeded our expectations. Everyone with Pawgrade were very attentive with helping me. Phone calls answered ior returned promptly. Breeders were the best ever ❤️ the flight nanny was so kind to the pup and very informative. I cant say enough about how happy I am. Would highly recommend.”
“I can't say enough good things. My girl Ruby is absolutely perfect. Everything I could dream of and more. I was scammed online prior to this and it broke my heart. This process was so smooth and everyone was so helpful and understanding. Thank you so much for giving me my dream puppy. Ruby is perfect!!!!!!”
“Very friendly staff. Instructions on steps were very well distributed. All phone conversations were documented to be able to reference once needed. Our puppy was very happy and healthy.”
“Very Happy with my new friend. Transaction done very smoothly.”
“Our new little girl is amazing! It was quite evident that the breeder and PawRade operate well above board for both the customer and the pet.”
“What a wonderful process to getting our sweet fur baby Zoey!!!! Five star recommendation ⭐️⭐️⭐️⭐️⭐️ Thank you so much Pawrade!”
“I would like to take this time to give a Fantastic High Five ***** to these outstanding people from Pawrade. I can't say enough good things about these people. I've waited over 20 years to purchase the perfect puppy. With the help of the Pawrade's staff that has happened!!!They are very safe and very informative on the info about the pet you are searching for. The travel agent staff was outstanding on the puppy delivery also. All of their staff ,take time to help you in everyway. Again PAWRADE IS THE WAY TO GO !!!!! ”
“jerome is a little doll ! so far he has fit in with my other dogs like he has lived here forever and they seem to like him and the way they all lick each other like they have known each other forever ! and is he smart!, he without coaching learned himself to climb the puppy stairs , simply by watching my other dogs! ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
