Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“We love our dog. The travel company and travel companion was excellent as well!”
“First of all the puppy had health issues when I received it. Both ears were infected showed signs of bleeding there was dry blood inside both ears. A urinary track infection. The puppy doesn't look anything like the puppy in the Photos on Pawrade website. I Puppy spent approximately eight hours in a dog crate with some shredded newspaper in the bottom of it. It it looked as if it had a little water and little food when the journey started with no toys or anything for the puppy From the breeder to the transport company to the airport and flight time seems a little cruel. As far as communication five emails saying exactly the same thing seems a little much to me. And all-around bad experience and it's still not over. I definitely would not recommend buying your puppy on the Internet and especially not through Pawrade.”
“We love our little puppy. My only complaint was she arrived at 11:30 pm which made me nervous. Also didn't like that 2 men drove a van and had to delivery so many dogs. ”
“We love our new puppy! Thank you Pawrade for everything you did to make this happen for us! The communication and the level of care was truly appreciated. Very Best, Angie”
“This is my second purchase. My first beagle purchase went Fantastic. I can't say the same for this purchase. Don't get me wrong I love my beagle. BUT the delivery part I was less than satisfied. If I can make a suggestion. When a puppy is available for purchase and if it need to be delivered, I think that it would be a good idea to give the estimate date of the different deliveries BEFORE someone makes the purchase. I bought the puppy but then after paying all the fees is when I was told it would be about a month later before I would receive him. If I would have know upfront maybe I wouldn't have been so frustrated.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Communication was very good. When we needed help we were contacted by text even on the weekends. My husband and I want to personally thank, Kelli, Nicole, Tina and Shannon for making this an enjoyable experience. We just love our new addition! Feel free to use us as a reference.”
“It would have been better if I got my puppy back in Jan. Over all everything was good ”
“Excellent delivery on time. And great communication ”
“From beginning to end our experience was wonderful! Delightful and knowledgeable staff working on our behalf at every step. Most important was the health of our precious puppy. The delivery guys were terrific. They had cared for the puppy well over a four day period. She arrived happy, clean and in excellent condition. Our vet was impressed at how healthy she is and all the shots and micro chip! She said whoever cared for this puppy did an excellent job! Clover is happy and very loved. Thank you so very much!”
“I would recommend purchasing through pawrade to anyone!! All of my liaison and concierge people were ABSOLUTELY AMAZING!! I highly suggest that you require the breeder to use Pawrade's transport company. Sadly, my puppies breeder did not! She ended up being transported with 39 other puppies, got into an accident and was impounded by animal control. I had to drive almost 18 hours in total to get her released from animal control (who thankfully saved these poor dogs) and brought home safe and sound. Pawrade suggests that you use there transport so PLEASE for the health and well-being of your fur baby, listen! Even though my horror story was out of their control, Pawrade did everything they could to help and assist me. They even refunded my puppy travel fee! They're amazing!! ”
“Really a great company to do business with very professional helpful can't say enough good things very happy thanks pawrade ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Such a great experience! ”
“Pawrade and all their representatives are great! Each time I reached out it was almost no time for an update! Colton is home and has already settled in, in just one nights sleep! He's energetic, cuddly and perfectly quiet in his own way! A special thanks to Tony, Sandra and Denean for outstanding customer service!! 10/10! ”
“I love my new baby (Huck) "Ben" He is so loving and adorable from the first he entered my arms. We are already joined at the hip. He is smart and is learning ever minute. You did great. I admit I was scriptable ordering online but it was a great thing. Thank you Mildred ”
“The service provided was excellent. The message system was very beneficial. All our questions were answered in a timely manner without having to call and be on hold and could contact them when we had the time. Mystique is so precious too!”
“Pawrade was so supportive, responsive, and communicative throughout this process. We had our new 6 month english bulldog puppy Ernie in our arms less than 2 weeks after reaching out! We are so happy!”
“It took me a while to decide on a breed and then a dog. Parade's customer service is great when you finally get the right agent. I will things were a bit more flushed in the sense that you were able to know who the breeder is, where the dog is located from the start, and even a tracking system once the dog is on his way. Other than that me and my new puppy are very happy.”
“I had some trouble with glitches in completing/submitting electronic docs but your reps—Peter, Lois and Nicole were very helpful over the phone. Special shout out to Peter. Aaron who transported Theo was outstanding and the puppy is all I hoped for”
“I would like to thank Pawrade for making it possible find such a wonderful puppy . Thanks again ”
“Iris new name is Lizzie she is the perfect fit for my Homel. Settled right in has already learned to use doggie door to out to the backyard, but has a little problem getting back in. I'm in love. her Vet visit went well. She is having a little problem with new doggie food her stools are close to diarrhea but I'll give it a little while longer then change if I have to.”
“Excellent customer service!! Great communication by everyone involved. We love our first puppy! Can't wait for all the memories to come! ”
“Everything went as planned. I sis a local pick up in S.Carolina. Im from Maryland, met the breeder and brought home a beautiful puppy”
“Communication from Morgan could have been a bit better. ”
“Best website to buy a dog. They even groomed the dog before he came. I've seen pets with higher prices at pet stores that offered much less then what this site provides. I have recommended this site to so many people so far. Fabulous job! ”
“Our pup is awesome, he arrived healthy and we love him. Getting him was not as smooth. Our pup is 6 months old already and large, so could not fly. We chose "Pampered ground delivery" which is done by a third party. I get that they need to take multiple pups to make it worthwhile, but they assured us they will take an efficient route so the pup doesn't spend too many days stuck in a car. Our pickup was on a Tuesday in south Missouri (I am in CT) and they provided GPS tracking. After heading straight north to Minnesota/Wisconsin, etc we were given an estimate of Friday delivery. I woke early Friday and our pup was less than 2 hours away in southern NY, close enough to drive to if they had provided any notice. Instead they went north, through NH, to Maine, then Boston and Cape Cod, circling back to me at 2 AM. In the middle of the night, terrified, confused, with an extra 18 hrs of driving, is no way for a new pup to get introduced to a new home. That stunk but we love our new pup.”
“My puppy (Amy) now called Jasmine,Jazzy for short is perfect.. So smart and close to being potty trained already, She is adorable! Perfect for me! Thank you so much!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.