Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“This whole transaction has been the best, from picking out my puppy until he was in my arms.🥰 I highly recommend 😊 If I could I would DO AGAIN 😊😊😊😊 THANK YOU FOR your professionalism and my wonderful baby boy 🐶🐶🐶”
“Pawrade made it easy to adopt my new fur baby. They were very responsive and answered any questions I had during the adoption process. ”
“Matt is out dream Dog and Pawrade was excellent the whole process through!”
“Easy process, we had a bit of an issue with the delivery service but pawrade worked very fast to find us someone”
“Everything went smoothly.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Paw Rade was extremely professional and responsible. The breeder they represented was very reputable and the puppy we received was thoroughly healthy, up to date on all her vaccinations, adorable. Everyone we dealt with was thoughtful and very personable. My only complaint was that when her delivery was delayed for health reasons, totally understandable, we were not promptly informed or kept up to date on altered plans. Otherwise, we could not be happier with our new adorable pup. Thank you, Pawrade.”
“Not very happy, my puppy arrived with parasites. She's had diarrhea since we got her, thank god the veterinarian office opens today. Also, I was givin my registration paperwork for her, I paid about $3,000 dollars for her and not one time was I told I wasn't going to get breeding rights. Normally, if you won't have breeding rights they'll disclose that information to you. So here I am with a $3000 parasitic dog with zero breeding rights to guarantee I keep her bloodline in my family. I am not very happy. Great for assistance if you need to make payments for a dog, and their customer service has been great. But this is a huge problem. ”
“Sweet little puppy. She is healthy and happy and loved by all”
“This was very pleasant experience the whole way. Tony Lindsey and Shannon were big helps answered all my many questions and made me feel very comfortable. Thank you all for your assistance and support ”
“Excellent service. Puppy is beautiful and healthy. All of my questions were answered in a timely fashion & Pawrade contacted the breeder whenever I asked for more information. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Todd was amazing & professional 😁 thank y'all for my new puppy 🐶 ”
“Words cannot express how my family feels having Winston join our family of 2 cats, fish tank, our girl Beagle Sophia, mom and dad. He's beautiful, is loving and has a wonderful personality thanks to the breeders he came from. I wanna thank Regina, Monica and Sandra for helping us on our journey to get Winston home as well as for the breeders to love him the way that they did. Our hearts go out to Pawrade Love the Wilson family”
“My whole experience with Pawrade was excellent! The text chat was very helpful to stay in touch and ask questions along the way as well as the emails. Everyone was great to work with. When I was looking for a puppy I was hesitant to do anything online worried I would be scammed. I looked at the reviews and when I saw some five stars, I knew I was on track to selecting the right agency. I would give it a ten if I could!! We selected the option to fly Ruby. As nervous as I was it went so smoothly. After some welcome snuggles to the family, she settled right in. I will recommend Pawrade to anyone who asks about getting a puppy safely and securely. Thank you for helping us get our newest family member! ”
“Cooper arrived yesterday. The info sent prior to his arrival was most helpful. I recommend this breeder to anyone seeking a loving dog.”
“You guys are the best.What a great experience.She is awesome. Thank you so much.”
“Our experience with Pawrade has been pretty fantastic. We got a beautiful, healthy, snuggly Goldendoodle puppy. The delivery service was very good. The puppy arrived clean and healthy at 4am in the morning. Thank you, Pawrade.”
“I just wan to say THANK YOU for our new family member. Everything was very easy. We are really happy.”
“My puppy arrived safe and well. I've never purchased an animal this way, let alone having one flown, but Pawrade did a great job. My only concern is in scheduling the follow-up well being appointment. With difficulties in getting non-emergency vet appointments, I wish I had a little more time to get him scheduled after his arrival. However, I think my puppy arrived faster than usual. That aside, I still give Pawrade 5 stars.”
“This was a great process. When I saw my pup I knew she was the one and she did not disappoint. She is healthy and happy and just extra joy in my life. The delivery worked out great. They called and updated me along the ways and delivered when promised. I am not lonely anymore. ”
“The service is excellent, since the first day I received text with instructions of what to do next. I'm very happy with my little puppy. Thank you Pawrade.”
“Exceptional service!!!!!”
“Love our new puppy and loved the entire process of getting him”
“Thanks for getting our dog to us safely.”
“pawrade is a great place to find your next best friend they help you through the whole process and answer any questions you might have thank u pawrade for helping me find luka/Arnold ”
“Little Lee is a beautiful puppy! Thanks to Pawrade we have a new and loving member of our family!!!”
“The whole process from start to finish was well communicated. Even the carrier company gave us daily updates on how our pup was doing. We absolutely love our little guy and he has adjusted well to his furever home. Thank you. ”
“We received our new family member, Blaze, last night and we are absolutely in love. He has been perfect and we are so thankful for all your help bringing him home. From start to finish, it's been a great experience. We would definitely do it again.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
