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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 268 of 337 · newest first
Verified · Mar 11, 2022
Nelly · Shiba Inu

“I can honestly say this was such an easy process, it really blew my mind! I was skeptical as there's so many frauds out there but this company had a ton of great reviews and getting info on the puppies I was interested in was a breeze. Thank you to Renee and Shannon for answering all my questions and checking in on me and my puppy. Our hearts are so full! I recommend them to my family and would definitely go through them again if I decide to grow our family!”

Norina D. · San Lorenzo, CA
Verified · Mar 10, 2022
Willow · Poodle, Miniature

“Every detail was met and we have a darling puppy named Willow! The only thing that was lacking was the gap in the transportation communication. Otherwise, love the com play and will recommend! ”

Linda E. · Houston, TX
Verified · Mar 10, 2022
Sofia · Golden Retriever

“It seems like all the tracking and correspondence relating to buying a puppy is linked to the person who pays for it. No consideration is given that someone may be purchasing a puppy for someone else, as is my case. As a result I as the owner of the puppy found it to be very frustrating with the Pawade process. When I picked up the puppy from the breeder, I was provided a document with some very helpful information in preparing for the arrival of the puppy. Had I had his information I would have been prepared for the arrival of the puppy and the right cage size for the puppy to travel. I had bought beforehand a hand carry cage, but the "gut" feeling on the way told me to stop and buy a bigger cage and am glad I did. There is no way Sofia would have been comfortable in the recommended size cage, but the breeder had the right size in the document I received when picking her up. ”

Gene K. · Alexander, NC
Verified · Mar 10, 2022
Clair · Shiba Inu

“This has been a wonderful experience purchasing a puppy from Pawrade! We have purchased a Shiba Inu and absolutely love her!!! It is easy to tell that she comes from a breeder that truly cares about the health of her puppies! We do not like the bad stories we have heard about Puppy Mills... We highly recommend anyone looking to adopt or purchase a Healthy puppy from Pawrade instead!!! Thank you so much Pawrade!”

Jason L. · Sunrise, FL
Verified · Mar 9, 2022
Barkley · Golden Retriever

“Good experience, would have been great except for the travel coordinator. She was useless and a poor communicator! The puppy is healthy, happy and doing well. Kudos to the breeder, they were terrific!”

Brian W. · Florida, MA
Verified · Mar 9, 2022
Monkey · Cane Corso Mastiff

“The driver and his assistant were very pleasant, respectful and understanding they communicated with me every hour to let me know how my puppy was doing great guys would recommend using them ”

Patricia P. · Cranston, RI
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · Mar 9, 2022
Beau · Miniature Australian Shepherd

“The process was easy-going and members of the staff kept me informed of everything that was going on and what was required of me. There was one thing that I thought needed improvement and that is explanation of how the transportation process works. I was told that my dog Beau would be flown in via airplane from Arkansas and that the cost was $699. The company called me and said that the puppy didn't check out with the vet due to it having Coccidia and it would probably be another week before he arrives. Well, I received a call that Saturday from the person delivering him stating she was on the way to drop him off. I was not informed beforehand that he would be delivered Saturday and via van. It was an inconvenience to me but I love my puppy. He is sweet, playful, and loving!”

Carrie W. · Lithonia, GA. 30058
Verified · Mar 9, 2022
Dalton · Schnauzer, Miniature

“It was real smooth process from the beginning to an end. Thank you!”

Kay W. · Visalia, CA
Verified · Mar 9, 2022
Champagne · Cockapoo

“This was a great experience. Champagne, now know as Bella is happy, gaining weight and an overall sweetheart. She's learning potty training and I think she's done a really good job on me! Love this puppu”

Donna F. · Cape Coral, FL
Verified · Mar 9, 2022
Blake · Golden Retriever

“This was a wonderful experience from the day we found our beautiful Golden puppy on the Pawrade site until even yesterday after Cooper was home with us and we got a call to make sure our sweet boy was adjusting well. Every single person I communicated with was kind, knowledgeable and extremely helpful. They all made sure we were 100% prepared for the arrival of our new pup. It is wonderful to see how much the pets' safety and well-being are to this company. They provided every bit of information we would need to make Cooper safe, happy and healthy when he arrived. We will definitely use Pawrade's services again and would recommend them to everyone we know. ”

Marsan K. · Saugus, CA
Verified · Mar 9, 2022
Gracie · Golden Retriever

“We are so happy with our new puppy! Pawrade made ir easy, and well supported! ”

Maria C. · Houston, TX
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Mar 9, 2022
Porky · Yorkshire Terrier - Yorkie

“I was very skeptical of this process and I'm so happy that I was wrong. I purchased a Yorkie. The process was very easy and very smooth right down to the delivery. Porky or River as I have named him arrived this morning happy, clean and full of energy. He ran, played, explored and ate/drank for two hours before running out of steam. Now he's sleeping. He's a beautiful baby and I am so happy with him. Thank you Pawrade! I couldn't be happier.”

Connie C. · Corpus Christi, TX
Verified · Mar 9, 2022
Hugo · Schnoodle

“I would like to thank pawrade.com, I love my new puppy,This was a great experience. ”

Nakyra H. · Madison, WI
Verified · Mar 8, 2022
Luke · Corgi, Pembroke Welsh

“Very smooth transaction from start to finish. Very happy with how things went and the communication everyone provided ”

Stephen L. · Goodyear, AZ
Verified · Mar 8, 2022
Diamond · German Shepherd

“A great place to get a new pup with all the wants and needs ready for you”

Cam M. · Normal, IL
Verified · Mar 8, 2022
Teddy · Goldendoodle

“I have renamed him Rusty and he is doing awesome. ”

Lori P. · Waterloo, IA
Verified · Mar 8, 2022
Walker · Labrador Retriever

“Not a bad first experience, buying an out of state puppy. Thanks”

Marco M. · Moreno Valley, CA
Verified · Mar 8, 2022
Snow · Shiba Inu

“Getting my puppy from Pawrade was the best decision I ever made. There are no words to describe how much I love him, I really couldn't be happier. ”

Maya L. · Los Angeles, CA
Verified · Mar 8, 2022
Rubianne · Morkie / Yorktese

“This was the best experience. Everyone was super helpful and friendly every step of the way. I had been dealing with a lot of scammers prior to finding pawrade so I was skeptical. But I would 100% go through them again for another puppy. ”

Jenny J. · Ahoskie, NC
Verified · Mar 8, 2022
Lacy · Labradoodle

“Everything was very smooth. I do wish I could have know more about her breeder before the purchase. I only knew the location. All breeder information however was supplied snd a nice letter from the breeder to keep in touch regarding the puppy was encouraged. Pawrade staff all wonderful to deal with. Except that I was told her ground travel would be accompanied by two adults. I'm not sure if Pawrade was aware of that. The company was Pet Tasker. Wonderful driver. Traveling for two full days and night arriving at midnight. Tiring for us, but not terrible. Driver was very nice but he was alone. He stayed and I made him coffee while we got acquainted with the puppy and looked her over. I'd use Pawrade again, but I'd have to know the breeder first so I could research myself. I like that they are dedicated to not working with puppy mills. My puppy has her vet check today. More to come…… I'm sure she's fine. ”

Andrea M. · Merrick, New York
Verified · Mar 8, 2022
Jetson · Cane Corso Mastiff

“I love jetson ❤️ I changed his name to cane. I'll recommend pawrade to anyone great service thank you”

James M. · Virginia Beach, VA
Verified · Mar 7, 2022
Bella · Shih-Poo - Shihpoo

“Very pleased how everything went smoothly. Breeder did a great job with our new addition Bella! ❤️”

Penny M. · Tinley Park, IL
Verified · Mar 7, 2022
Bristol · Mixed/Other

“The entire staff at Pawrade treated me with the utmost courtesy throughout the entire process! From the moment that I inquired about Bristol, until she arrived safe and secure at my door, all of my questions, concerns, and recommendations were answered or alleviated. Pawrade IS a legit company that cares so very much for the animals AND their owners. I can't say enough good things about my experience with Pawrade and my new companion! Thank you so much!! ”

Daniel M. · Pensacola, FL
Verified · Mar 7, 2022
Hershey · Cockachon

“Glad to have our boy home... he sleeps allot, but considering how long he's been on the road.. makes sense.. Pawrade was very responsive and on top of things... all associates were kind and informative.. ”

Laura C. · San Diego, CA
Verified · Mar 7, 2022
Snow · Siberian Husky

“We adopted a Siberian Husky! The process was great from start to finish. The breeder was a pleasure to work with as well and most of all we love hot Husky!❤️”

Melisa P. · Lake Grove, NY
Verified · Mar 7, 2022
Tessa · Labrador Retriever

“Obtaining Tessa was awesome The only thing is we walk go out for 20 minutes and she begs in and pees. Poop outside pee inside...”

Lola I. · Rochester, NY
Verified · Mar 7, 2022
Nelson · Shiba Inu

“It was a great experience.. everything went smoothly. Thank you guys.. to all pawrade employees, more power to you. You've done a great job!!!👌👍”

Chris P. · Bakersfield, CA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies