Verified · Mar 7, 2022
“Incredibly easy instructions, support staff was always available to answer questions and provide updates to ensure no unnecessary worry/stress.”
Ryan R. · Long Beach, CA
Home /
Customer Reviews
Customer reviews
Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 269 of 337 · newest first
Verified · Mar 7, 2022
“Adopted a wonderful puppy from PAWRADE. Good communication and a lot of emails And phone calls. Transition was Smooth. ”
Diane H. · Brenham, TX
Verified · Mar 7, 2022
“Pawrade was wonderful to deal with. I was super skeptical about the whole online thing but I just fell in love with these two golden puppies. Everyone I spoke with or emailed with was super nice and very helpful. The drivers who brought our pups to us were wonderful. I am so happy we decided to go with Pawrade- I know it seems like it could just be a Pandora's box of issues (I don't trust anything!) but it was just wonderful. And so easy!!!!”
Lauren K. · Needham, MA
Verified · Mar 7, 2022
“Pawrade was wonderful to deal with. I was super skeptical about the whole online thing but I just fell in love with these two golden puppies. Everyone I spoke with or emailed with was super nice and very helpful. The drivers who brought our pups to us were wonderful. I am so happy we decided to go with Pawrade- I know it seems like it could just be a Pandora's box of issues (I don't trust anything!) but it was just wonderful. And so easy!!!!”
Lauren K. · Needham, MA
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Mar 7, 2022
“I want to give a huge THANK YOU to every single person involved in the process of bringing my fur baby home. I'm so glad I went with Pawrade. He's perfect 😊 🐶 ”
Judi S. · Clearwater, FL
Verified · Mar 7, 2022
“Staff is very helpful. Had trouble opening invoices and documents. Terribly disappointed about the "pampered" ground transport. Sadie arrived smelling absolutely horrible (like they hadn't cleaned any crates in the back of the huge van in months), with diarrhea (I was forewarned about that), and with fleas! I really wanted to recommend Pawrade to my friends but not anymore.”
Response from PawradeThank you so much for alerting us about your experience with a 3rd party transporter. We wish you would have considered rating Pawrade's service versus the transport company's level of service. We hold our transport partners to a high standard and this is absolutely unacceptable. In all transparency we had an issue with one particular USDA licensed transporter the last couple of days causing us to BAN THEM from our network. Please reach out to our claims department and we'll absolutely seek reimbursement of flea treatment from the transporter on your behalf. This is also not an indication of your breeder or anything related to Pawrade other than the fact a transporter started operating at a poor level. On a side note, we hope Sadie will bring you endless puppy kisses for a long time coming.
Mary R. · Portland, OR
Verified · Mar 6, 2022
“Puppy arrived healthy and happy. Great communication with breeder. ”
Lainie L. · Pflugerville, TX
Verified · Mar 6, 2022
“You guys were very professional and very thorough also you knew how to guide us through the buying process and getting us in touch with the breeder everything went real smoothly”
Jerry D. · Compton, AR
Verified · Mar 5, 2022
“Great communication from pawrade and puppy delivery company! Received a happy healthy pup!! Thanks!!”
Danny J. · Memphis, TN
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Mar 5, 2022
“We are so in love with our new puppy 🥰”
Angel A. · Cincinnati, OH
Verified · Mar 4, 2022
“We love our little Pup! Parade was wonderful to work with.”
Jen K. · Richfield, WI
Verified · Mar 4, 2022
“Aron is a great dog.The process of getting him home was totally a breeze.I'm so lucky.to have found him to be a part of my life.Thank you Pawrade .”
Paul M. · Taylor, MI
Verified · Mar 3, 2022
“From the start they were helpful, informative, and friendly. Helped us get our puppy to us safely. Kept us updated on the whole process. Will use pawrade in the future. The were fabulous.”
Mary A. · Copiague, NY
Verified · Mar 3, 2022
“Walker is very sweet; likes to cuddle and lick a lot. He's not a chewer either. He's smart. He went twice on the wee-wee pad in the bathroom too. At this age (4 mos) they seem to understand a lot. Wore himself out running back and forth down the hall in the apartment as a game, and exploring under my close supervision; now he's sleeping soundly in his little carrier with his stuffed toy dog with a heartbeat. I guess it really pays to get them from breeders as opposed to puppy farms. Bravo Pawrade!”
Chris M. · New York, NY
Verified · Mar 3, 2022
“The service was amazing! They reassure you every step of the way and I could not be happier with my puppy”
Ally U. · Carrollton, GA
Verified · Mar 3, 2022
“We are so pleased with our new puppy. Everything was wonderful from start to finish. Thank you so much!! Would highly recommend Pawrade to anyone interested in getting superb service!”
Renee S. · Naugatuck, CT
Verified · Mar 3, 2022
“Process is a little long. But over all very satisfied! :)”
Gracie P. · Chicago, IL
Verified · Mar 2, 2022
“Markus was well taken care of ! I'm very pleased and happy 😊 ”
Lisa S. · Adrian, MI
Verified · Mar 2, 2022
“I would have left no stars, but I am leaving 2 stars because of the excellent customer service from Paul and Sandra. The frustration with dealing with others and also this very confusing website are the reason. Also, the Ozark Mountain Transport was also terrible. Our puppy was supposed to arrive on February 18th, according to Shannon. The communication is terrible. So we were then told that Jack would leave the following Wednesday and arrive on Sunday, February 27th. We waited all day Sunday then called the Pawrade number at 1:30pm. I don't remember who I spoke to but you should have a record of that. She said she would look into it and contact the transport company and would get right back to us. That NEVER HAPPENED. So I looked up Ozark and spoke with David who indicated delivery would be around 10pm. I told him I was not willing to accept him at that hour. He agreed to call the next morning 1 hour before arrival. He did not do that either. I had to call him to find out where he was”
Response from PawradeLynn, we are sorry to hear of the communication issues with one of our travel partners. We will be sure to touch base with them and reiterate our minimum communication protocols since they were not met with your delivery. Jack is home now and we are delighted to know he is happy & healthy.
Lynn K. · Stratford, CT
Verified · Mar 2, 2022
“Pawrade gives excellent service. Great communications in a very professional manner, made the whole transaction seamless, and simple. Great to see how much concern they showed for the well being of my pup. Paperwork handled easily. Received delivery of my pup quickly and professionly in a short amount of time. Highly recommended. Thanks Much to all the folks I spoke to, wish I could name you all. !!!!”
Ash D. · South Daytona, FL
Verified · Mar 2, 2022
“Pawrade was great to work with. Lots of communication on how to care for and help our puppy adapt to his new family. The transport driver, Mark, was professional and caring. Dallas seems to have settled in quickly. He is very active, loves playing with his new toys = especially his mini tennis ball - but is most excited about being outside exploring the snowy back yard! ”
Deborah M. · Aspen, CO
Verified · Mar 2, 2022
“Such an easy and thorough process. We are extremely happy with everything - especially the adorable, healthy, playful puppy we received as our new family member! Thank you!!”
Kim W. · Arvada, CO
Verified · Mar 2, 2022
“I knew from the first moment I saw Tatum he would be the perfect fit for our family and I was right. He is the best gift I could have ever given my sister and she's so happy. He's such a playful happy boy and we can't wait to watch Him grow and learn ”
Samantha H. · Goodyear, AZ
Verified · Mar 1, 2022
“Best dog ever!! Thank you!!”
Andrew T. · Pacific Palisades, CA
Verified · Mar 1, 2022
“Everything was perfect right from the start till I got my fur baby home . One of the best service providers in their area of expertise . They kept me in the loop with every detail and travel update. Thank you from the bottom of my heart for bringing my fur baby safely to me .”
Isha S. · Walnut Creek, CA
Verified · Mar 1, 2022
“Very easy to pick our future puppy. You kept me posted every step of the way. What to expect and what to do when we got the new puppy. Recommend your sight to other people ”
Bernice S. · Agoura Hills, CA
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.