“I'm very satisfied with the service very secure ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“Absolutely amazing service and our new puppy Echo is perfect! Adorable little guy, super sweet and already lots of trouble. So happy for Pawrade!”
“Puppy is adorable and very happy! We love him!”
“Reba is absolutely gorgeous,, we fell in love with her the first day .. She's a very happy, active and healthy pup, we couldn't have asked for better... Excellent service from pawrade.. Definitely recommend to anyone of your services.. Thank you.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Everything went Great and smooth. Thanks for our fur baby. ”
“It was ok had wrong address though ”
“Amazing puppy. He arrived 10 weeks old, and already has this potty training down. He can hardly wait to get outside and run once he is fully vaccinated. Super smart. He is a happy pup. Thank you guys, especially the people to drive him to me. They were wonderful, and kept in touch for the entire journey. Outstanding service. ”
“We couldn't be more satisfied with our experience with Pawrade! This was such a seamless, organized process from start to finish. I would highly recommended Pawrade to anyone looking for a dog that has the same values that we do regarding puppy mills. I was so glad to find Pawrade and learn that that have a no puppy mill policy. Every member of the Pawrade team was extremely friendly and helpful! Thank you Pawrade!”
“I was kept up to date during the entire process. All my questions were answered and Frito arrived as scheduled. He is adjusting to his new home and we couldn't be more pleased with Pawrade.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“We are very happy with the customer service. Any time I had questions, they were answered quickly. The hardest part was waiting for our fur baby to arrive! ”
“The entire procedure was handled completely professionally by each person. The coordinators, breeder, and nanny. Our puppy is healthy and happy. Most importantly this company is legit- no part of the process was sketchy which is a huge worry making a large purchase, in the back of your head you may worry this will be a gamble. It's not- completely reliable. Everyone was so kind throughout the entire process answering all questions and providing recommendations and recourses. God bless you all. ”
“The communication was very good but was disappointed that we could not get any direct contact info for the breeder for questions that may come up in the future. ”
“So happy. Everything went great. Rocco had a really good first night. Pawrade was amazing throughout the entire process.”
“Hannah came in with spunk & personality to boot! We love her so much! The girls who delivered her we're precious, and very informative. Thank you”
“Very good experience kept in touch all throughout the process Thank you for all the hepl”
“She arrived very healthy, clean, and feisty! I thought she was going to be handed off w/a toy w/littermate's scent on it. No scent item, did get like a pound of her food, though. She's eating and drinking (not a lot of drinking, though….)and potties with no issues noted. I've not yet received the link to the MetLife pet insurance. Can someone please contact me later today about the MetLife pet insurance activations? Thanks for being there for both of us through this journey. I'm completely enamored! J-”
“Want to thank Everyone who helped. We will recommend Pawrade to all of our Friends and Family. ”
“As a Family of first time dog owners , I couldn't be more happy and satisfied with the process. Lindsay, our case worker was very kind and quick to reply to any email or questions we had (we had a lot ) , she scheduled zoom calls with breeder, and the puppy whenever we wanted to see her or be updated. Of course, we were nervous about the delivery process it was all so new to us but it was easy ,without a hassle. Lindsay also helped us decide what would be the best delivery option and safest for our puppy. We may just get another PUPPY!! Thank you, Pawrade and thank you Lindsay. ”
“The puppy arrived safely and she is gorgeous and healthy. I am unhappy that I never got an ETA and had to miss an important event that I actually could have attended if I had known approximately when they would arrive. Also I think the puppy should have been flown and not driven. She was with 16 other puppies over four days. I believe the puppies never touched the ground and pottied in their crates the whole time. She arrived very smelly and stressed. Next time I buy a puppy it will be from a local breeder. I will say the breeder was very thoughtful and sent a new bag of food and a tube of nutracal, also a leash and collar (thank you 😌). Communication from the concierge was spotty - I had to ask when she was leaving Missouri and what kind of dog food she was on. Those are vital points for the customer. ”
“Oh my gosh. Such a great experience!! The staff kept me informed every step, from the time I started looking several months ago, to the day of my purchase, to moment she was dropped off. My pup is beautiful and healthy. Thank you to who helped me along the way! ”
“We are so in love with our new little guy, Elvis! The entire process, from finding him on Pawrade and falling in love at first sight to bringing him home, was so easy. We couldn't be happier with our guy and Pawrade for helping us find the newest member of our family. ”
“ Very good experience. Love our Abigail. She's a real treasure. ”
“Tina with Pawrade was awesome. She kept me up to date with my fur baby's progress. My only problem was with transportation of my puppy. The delivery company had him scheduled for delivery at my mailing address instead of my actual address. I told them that there was no one there. The address I'm at is 2 hours away. The company wanted to take him back across country and redeliver him. No way was he going to be on the road 15 days”
“Beautiful 😍 and wonderful! So sweet ❤️”
“This whole process has been super easy and painless. Only took about 4 days to have my fur baby in my arms. Couldn't be happier with pawrade”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


