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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 271 of 337 · newest first
Verified · Feb 24, 2022

“I'm very satisfied with the service very secure ”

Rita V. · New York, NY
Verified · Feb 23, 2022

“Awesome and fantastic ”

Sara & Mark M. · Garden Grove, CA
Verified · Feb 23, 2022

“Love my puppy she so cute and smart Thank you”

William C. · Burtonsville, MD
Verified · Feb 23, 2022

“Absolutely amazing service and our new puppy Echo is perfect! Adorable little guy, super sweet and already lots of trouble. So happy for Pawrade!”

Ethan B. · Riverside, CA
Verified · Feb 23, 2022

“Puppy is adorable and very happy! We love him!”

Mary E. · Hawthorne, CA
Verified · Feb 23, 2022

“Reba is absolutely gorgeous,, we fell in love with her the first day .. She's a very happy, active and healthy pup, we couldn't have asked for better... Excellent service from pawrade.. Definitely recommend to anyone of your services.. Thank you.”

Barry H. · New Port Richey, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Feb 23, 2022

“Everything went Great and smooth. Thanks for our fur baby. ”

David N. · Palm City, FL
Verified · Feb 21, 2022

“Thank you for our amazing puppy we are absolutely in love with our little guy, totally recommend this site, thank you for your constant communication and your tips on care, all very appreciated. ”

Blanca V. · Menifee, CA
Verified · Feb 21, 2022

“Amazing puppy. He arrived 10 weeks old, and already has this potty training down. He can hardly wait to get outside and run once he is fully vaccinated. Super smart. He is a happy pup. Thank you guys, especially the people to drive him to me. They were wonderful, and kept in touch for the entire journey. Outstanding service. ”

Joyce R. · Bowie, MD
Verified · Feb 21, 2022

“We couldn't be more satisfied with our experience with Pawrade! This was such a seamless, organized process from start to finish. I would highly recommended Pawrade to anyone looking for a dog that has the same values that we do regarding puppy mills. I was so glad to find Pawrade and learn that that have a no puppy mill policy. Every member of the Pawrade team was extremely friendly and helpful! Thank you Pawrade!”

Stephanie B. · Stillwater, NJ
Verified · Feb 21, 2022

“I was kept up to date during the entire process. All my questions were answered and Frito arrived as scheduled. He is adjusting to his new home and we couldn't be more pleased with Pawrade.”

Eileen V. · Northport, NY
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Feb 21, 2022

“We are very happy with the customer service. Any time I had questions, they were answered quickly. The hardest part was waiting for our fur baby to arrive! ”

Debra K. · La Center, WA
Verified · Feb 21, 2022

“The entire procedure was handled completely professionally by each person. The coordinators, breeder, and nanny. Our puppy is healthy and happy. Most importantly this company is legit- no part of the process was sketchy which is a huge worry making a large purchase, in the back of your head you may worry this will be a gamble. It's not- completely reliable. Everyone was so kind throughout the entire process answering all questions and providing recommendations and recourses. God bless you all. ”

Cristina B. · Rocky Hill, CT
Verified · Feb 21, 2022

“The communication was very good but was disappointed that we could not get any direct contact info for the breeder for questions that may come up in the future. ”

Elaine R. · Grants Pass, OR
Verified · Feb 21, 2022

“We love our new addition to the family. Thank you so much for all the help. You guys kept in contact with us from beginning to end. ”

Edylynn L. · Sacramento, CA
Verified · Feb 21, 2022

“So happy. Everything went great. Rocco had a really good first night. Pawrade was amazing throughout the entire process.”

Corrado C. · Melbourne, FL
Verified · Feb 21, 2022

“She is perfect in every way. The process to get her was flawless. She is s sweet heart. ”

Diane S. · Dallas, GA
Verified · Feb 20, 2022

“Hannah came in with spunk & personality to boot! We love her so much! The girls who delivered her we're precious, and very informative. Thank you”

Cindy M. · Denmark, SC
Verified · Feb 20, 2022

“Very good experience kept in touch all throughout the process Thank you for all the hepl”

Florence T. · Wethersfield, CT
Verified · Feb 20, 2022

“She arrived very healthy, clean, and feisty! I thought she was going to be handed off w/a toy w/littermate's scent on it. No scent item, did get like a pound of her food, though. She's eating and drinking (not a lot of drinking, though….)and potties with no issues noted. I've not yet received the link to the MetLife pet insurance. Can someone please contact me later today about the MetLife pet insurance activations? Thanks for being there for both of us through this journey. I'm completely enamored! J-”

Judith D. · Albuquerque, NM
Verified · Feb 20, 2022

“Want to thank Everyone who helped. We will recommend Pawrade to all of our Friends and Family. ”

Robert G. · Parma, OH
Verified · Feb 20, 2022

“As a Family of first time dog owners , I couldn't be more happy and satisfied with the process. Lindsay, our case worker was very kind and quick to reply to any email or questions we had (we had a lot ) , she scheduled zoom calls with breeder, and the puppy whenever we wanted to see her or be updated. Of course, we were nervous about the delivery process it was all so new to us but it was easy ,without a hassle. Lindsay also helped us decide what would be the best delivery option and safest for our puppy. We may just get another PUPPY!! Thank you, Pawrade and thank you Lindsay. ”

Randy M. · Central Islp, NY
Verified · Feb 19, 2022

“The puppy arrived safely and she is gorgeous and healthy. I am unhappy that I never got an ETA and had to miss an important event that I actually could have attended if I had known approximately when they would arrive. Also I think the puppy should have been flown and not driven. She was with 16 other puppies over four days. I believe the puppies never touched the ground and pottied in their crates the whole time. She arrived very smelly and stressed. Next time I buy a puppy it will be from a local breeder. I will say the breeder was very thoughtful and sent a new bag of food and a tube of nutracal, also a leash and collar (thank you 😌). Communication from the concierge was spotty - I had to ask when she was leaving Missouri and what kind of dog food she was on. Those are vital points for the customer. ”

Linda H. · Aberdeen, WA
Verified · Feb 19, 2022

“Oh my gosh. Such a great experience!! The staff kept me informed every step, from the time I started looking several months ago, to the day of my purchase, to moment she was dropped off. My pup is beautiful and healthy. Thank you to who helped me along the way! ”

Sharon S. · Knoxville, TN
Verified · Feb 19, 2022

“We are so in love with our new little guy, Elvis! The entire process, from finding him on Pawrade and falling in love at first sight to bringing him home, was so easy. We couldn't be happier with our guy and Pawrade for helping us find the newest member of our family. ”

Ashley O. · Lexington, KY
Verified · Feb 19, 2022

“ Very good experience. Love our Abigail. She's a real treasure. ”

Cecilia T. · Hillsborough, NV
Verified · Feb 19, 2022

“Tina with Pawrade was awesome. She kept me up to date with my fur baby's progress. My only problem was with transportation of my puppy. The delivery company had him scheduled for delivery at my mailing address instead of my actual address. I told them that there was no one there. The address I'm at is 2 hours away. The company wanted to take him back across country and redeliver him. No way was he going to be on the road 15 days”

Warner R. · Willits, CA
Verified · Feb 19, 2022

“Beautiful 😍 and wonderful! So sweet ❤️”

Janet H. · Greensboro, NC
Verified · Feb 19, 2022

“This whole process has been super easy and painless. Only took about 4 days to have my fur baby in my arms. Couldn't be happier with pawrade”

Lindsey O. · Rhinelander, WI

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.