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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 274 of 337 · newest first
Verified · Feb 9, 2022

“From the beginning you were wonderful. We had hesitated getting another dog (our Bichon - Chelsea died one and a half years ago.) Anyway I had heard wonderful things about Pawrade and on a whim one day contacted you. We had decided not to get another dog but the next day I told my husband that if we ever did I wanted a female apricot color multipoo and I would love to name her SOPHIE. Well the very next day you sent me a picture of…….a apricot color Multipoo named SOPHIE. We had no choice. Thank you for every thing. From the beginning to the end, encouragement, support, advice you were wonderful. I have recommended your services and will continue to. Thanks again. We love SOPHIE and she is perfect and of course a genius. ”

Diana A. · Jupiter, FL
Verified · Feb 9, 2022

“I couldn't be happier with my little puppy! I was a little hesitant acquiring my pup via Internet, but Pawrade made it easy and they were very professional with the health and safety of the puppy kept in mind at all times. I would certainly do it again!”

David A. · Albany, NY
Verified · Feb 9, 2022

“The process was easy and I felt comfortable what I was really getting what I paid for. I found a couple of scams when I was searching for a French bulldog puppy. I named her Posey, she is so curious and sweet. She is such a Roly poly! We are already in love with her. My only concern was with the transportation. ”

Melissa G. · Laredo,Tx
Verified · Feb 9, 2022

“Puppy arrived late but in very good condition. He was clean and seemed calm and contented. We are very happy with him and appreciate the care that was given to the whole transaction.”

Gale C. · LaQuinta, CA
Verified · Feb 9, 2022

“Wow! Just wow! Got my puppy delivered late at night but was so worth the surprise look on my husbands face. We love our frenchie and will be using pawrade again in the future ”

Joni E. · Brandon, MS
Verified · Feb 8, 2022

“I've been wanting a mini Goldendoodle for years now, every time I wanted to pull the trigger I couldn't find a reliable breeder who didn't have a long wait. A friend of mine told me about Pawrade and I found Roland the same day! The process was easy and agents where very responsive, walking me through the whole process. They even sent reminders of what needs to be done before and after receiving our little guy. I decided to go with pampered ground transportation since he was coming from Nebraska and I didn't want him on a plain at such a young age. He was delayed a week or so due to weather conditions, which is understandable. My only complaint about the Transpo company is that they didn't notify me about this or kept me in the loop of his travel details. I had to call them often to get an update and the driver was not as responsive. ”

Athena D. · West Hollywood, CA
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Feb 8, 2022

“PAWRADE IS TRULY PHENOMENAL!!!!!!! From the moment we began our journey with Pawrade the experience fantastic!! Initially my girlfriend and I were just looking into bringing home a new family member and in a matter of weeks that went from a thought to a reality. We were initially interested in an Aussiedoodle and I asked for more information. I received a message the next morning and a call the next day, which was a Saturday, from Dan who didn't want me to wait till Monday to get my questions answered. The customer experience at Pawrade is second to none. From the first moment I spoke to a Pawrade representative to after I brought our pup home I felt that they all truly cared about me, my family, my pup, and the business they are in. As someone who is very particular about who I do business with Pawrade exceeded my expectations. Any future pups will come from Pawrade as well.”

Phil F. · Los Angeles, CA
Verified · Feb 8, 2022

“Buyer beware. I was told I was getting a F1 standard Aussiedoodle. At 4 months old, he has the size and weight of a Toy Assuiedoodle and not a standard (10 pounds rather than 25 pounds). My VET said there are no medical issues, so they cannot be related to his lack of weight gain. ”

Response from PawradeRon, unfortunately there is no way to guarantee the size of your puppy as an adult. Greyson is an F1 Standard Aussiedoodle and his parents were 50 and 60 pounds. He is happy & healthy and that is our number one priority.
Ron F. · Madison, AL
Verified · Feb 8, 2022

“I was a little worried about adopting a puppy online, especially when spending lots of money and not seeing the dog face to face. However, Pawrade was absolutely perfect through the whole process. They set up a zoom meeting with the breeder, answered all questions, some more than once. They were very helpful throughout and I felt more and more comfortable as the process continued. In the end we received a beautiful puppy who instantly became part of the family. We were very satisfied, start to finish.”

Rob J. · Fircrest, WA
Verified · Feb 7, 2022

“This was so easy and so enjoyable! ”

Jennifer B. · Magnolia, Tx
Verified · Feb 7, 2022

“Very caring and helpful group”

Jane A. · Columbus, OH
Verified · Feb 7, 2022

“Pawrade is the best! they were soo helpful from start to finish during the process, thank you so much for our fur baby!!!”

Stephanie D. · Atlanta, GA
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Feb 7, 2022

“Brax is in great health and a wonderful puppy!”

Daniel R. · Grand Rapids, MI
Verified · Feb 7, 2022

“Great service! Communication was great! Liaisons responded very quickly and we're very helpful. Only reason I'm not giving all stars is because I wish the transportation costs were a little less expensive. We ended up driving to pick our new baby up, so bringing him home wasnt as convenient as we would've liked. Setting up pet insurance was a breeze and the representative at Met life pet insurance was wonderful! Overall, I'd definitely recommend Pawrade to anyone looking to bring a new pet into their home. ”

Ashley H. · Liverpool, NY
Verified · Feb 7, 2022

“A nice company to work with. Our dog is a gem!”

Serena S. · Encino, CA
Verified · Feb 7, 2022

“This has been an awesome experience , thank you to pawrade and Williams animal transport.you could see they were truly invested to getting my puppy and everyone else's fur babies as well. I give them an awesome thumbs up!😁”

Tina B. · Randolph, NY
Verified · Feb 6, 2022

“I am very happy with Winnie. She arrived very happy and friendly. ”

Nancy G. · Clearwater, FL
Verified · Feb 6, 2022

“My puppy is good and was trained when I got it. Thanks a lot to the breeder and to Pawrade!”

Andreas K. · Astoria, NY
Verified · Feb 6, 2022

“Most importantly, I went through Pawrade to purchase my Great Dane puppy, Agador Spartacus previously known as Sasha and Sapphire and she is the most perfect puppy for me. My experience was not perfect and there were some challenges but rest assured that you were not scammed and like the rest of the world right now there are staffing challenges and high demand so just be patient and prepare for your new puppy :) my puppy is healthy and sweet and well socialized. I was connected with the breeder once the sale was concluding and the breeder is so amazing and helpful. I could not be happier with my decision.”

Chessie L. · Winsted, CT
Verified · Feb 6, 2022

“Just wonderful from start to finish!”

Catherine S. · Orland Park, IL
Verified · Feb 6, 2022

“I was very impressed with the way Pawrade handle the whole adoption process. They help me with all the Necessary steps to make the adoption go through very easily.”

Stephen R. · Ormond Beach, FL
Verified · Feb 6, 2022

“I love my little girl she's adorable, i enjoy spending every minute I can with her.”

William R. · Apopka, FL
Verified · Feb 6, 2022

“Was a great experience from beginning to end. Communication/information was detailed every step of the way with quick responses back. Love my new member of my family. ”

Kimberly R. · Apopka, FL
Verified · Feb 5, 2022

“The team did a great job communicating with me all the way through the process. Well done!”

John Z. · Lake Zurich, IL
Verified · Feb 5, 2022

“We had a great experience with Pawrade. Our baby girl arrived happy and healthy and the process was very easy! They keep you updated with all the info you need along the way. We would totally use them again in the future! ”

Brian T. · Coral Springs, FL
Verified · Feb 5, 2022

“Thank you!!! I am in love with my puppy!! It was a pleasure to have gone through this process with Pawrade. ”

Elizabeth Q. · East Hampton, NY
Verified · Feb 5, 2022

“pawrade made the transition so easy 🐾”

Emily G. · El Monte, CA
Verified · Feb 4, 2022

“They are great on sales part, not so great on operational. Took a month to get the puppy, even though it said she'd be available in 10 days after the purchase. Replying was slow and impersonal, copy paste stuff. Puppy is great, we love her regardless, she's the most beautiful and happiest pup. ”

Madina K. · Hoboken, NJ
Verified · Feb 4, 2022

“We love our sweet little Milo ( aka OKie Boy). He is smart ,loving, so energetic and full of fun !! He fills our hearts with love and puts families on our faces .WE are completely devoted to Okie's every need.Thank you to all the many Pawrade partners that helped us find each other .”

Beverly T. · Clermont, FL
Verified · Feb 4, 2022

“Tony was great communicating and took away all of my skepticism!! I will be using pawrade for my next puppy as well”

Brioni J. · Macon, GA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.