Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“The response to questions and customer service all good. Easy to buy toilet paper on internet, puppy not so easy-yet everyone made it a warm inclusive, videos good, pictures, more the better.”
“Reese is adorable and everything we were told. I will make sure to refer Pawrade to all my furbaby lovers. Thanks so much from Reese, she is queen of the house.”
“We love Ellie. She's a part of our family member. ”
“Everything went as expected and Rex has terrorized the house since his arrival! He already knows who his Mummy is. He and my black lab are bonding and even slept in the same crate last night! So far so good.”
“Love our new fur baby. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Could not have gone better. Thank you.”
“We had such a great experience with pawrade. Would 100% recommend. Their communication is excellent!!!”
“Super quick responses! After we found our new puppy it only took a few emails and calls to make all arrangements. Breeder was also very responsive! ”
“I have never purchased a Puppy before online. I was very worried. I can not believe how easy pawrade made it. They were in communication every day till I received my puppy. I would ask a question. They would respond immediately. I am so impressed. Everything from start to finish was easy including the flight arrangements. And I could t be more happy with my fur baby. They use reputable breeders. I had two poms. They were from a friend. Backyard breeder. What a difference ! I have only had my new Pom 3 days but I can tell the difference. I highly redeemed pawrade!!!!”
“A very easy process to pick out a puppy. Generally the communication was good, but I did have a few questions that went unanswered concerning how long the time was between my puppy being picked up and delivered to my door. Other than that I was satisfied. My puppy is very sweet. ”
“Awesome experience ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“My little girl hit the ground running straight to her blanket, took off w/ it then grabbed every toy she could find. She instantly knew she was home! She is so beautiful & a snuggle bug. Her name on here was Lily & changed to Ms Scarlett Lilly Sassypants & her little Frenchie butt fits her name perfectly! She has 2 Yorkie brothers who aren't to sure of her crazy ball of playfulness, but they watch her & are teaching her how to walk on leash. Her driver Michael was great, he kept me updated & took great care of her along w/ her travel buddies. ”
“I love my puppy, Mollie. It took over 3 weeks to transport her by air due to the weather. I recommend that should you purchase a pup during the winter months & fly her, have her escorted by a Nanny.”
“The initial process was good. However, the communication was poor, at best, with my points of contact when it was time to pick up and after. I called Melissa around Monday or Tuesday and I still haven't received a call back yet. This is not the first time this happened either. Another issue I have is Ava did not have all of her shots although they told me she did. When I took her to the vet they said she was past due on her shots. But in order to follow the no shot rule I had to wait 10 days. Ron”
“Very pleasant and seamless process. Delivery associates took great care of our puppy while on the road to our home. ”
“I am very impressed how pawrade run there business. It is efficient and personable, they show great concern with the client and dog. I would definitely recommend pawrade to anyone looking for a dog. It's been a great experience!”
“Wow. Excellent. They remained contact throughout the entire process. My puppy is beautiful. Thank you so much”
“Pawrade is the best most reliable pet service. My experience to getting my sweet smart perfect Cavapoo puppy was flawless. Pawrade made me feel secure while waiting for my little girl and kept in touch with me. The Ozark Mountain Pet Transport brought me my puppy last night at 9pm and the two men are very professional and polite. I'll recommend Pawrade to anyone who is looking for a new pup. Thank you for being a wonderful company. ❤️🐶”
“We could not be happier with our experience. We had help every step of the way. Thank you from the bottom of our hearts!”
“Pawarade was fantastic throughout the process. We were given very helpful advice on caring for our new yellow lab. She was delivered right to our door and has adjusted very well. I highly recommend Pawarade.”
“Pawrade actually did very well. Answered all my questions promptly and kept me informed throughout the process. Since I've never purchased a puppy this way before, I didn't realize the amount of time it would take from time of purchase to time of arrival to my home. It was two weeks from the time I paid in full, before he was in transit and five days of travel. We are very happy with our new fur-baby, but, between the timeline of purchase to delivery, having to complete line items for Pawrade, PetPay, Metlife insurance, and vet at exact times made it a little stressful. I don't know that I would purchase a puppy this way again.”
“Absolutely flawless purchase. Communication was outstanding. ”
“All is great so far. We are traveling home from picking him up. It is an 8 hr drive and breeder did not give us any food. He is very calm and sweet. Wants to be in myl lap and sleeping. ”
“I could have not been happier to receive my little Nitro. We have bonded very well, and he loves his older brother Scooby who is 13 The best thing I could have done for me and Scooby. He will be loved and very well taken care of forever in this home. My babies get nothing but first-class treatment. Thank You Again for everything Randy, Scooby & Nitro ”
“Pawrade made it super easy to adopt our new pup Henry. He is healthy and happy. The service was very thorough and kept in constant contact with us; very happy customer here!”
“Great service, we would always choose the nanny service for Long trips to forever home. To have the constant communication and well taken care of pet with breeder and nanny is worth it! Thank you to the team that helped us our new family member get to us healthy and safe. ”
“I love the puppy and the breeder was awesome. I have a problem though, receiving the info that she uploaded for me such as Twinkles health records and his pedigree. I liked the service however, she would send pictures and videos upon my request that didn't actually get forwarded to me right away. Other than that I was really grateful to feel secure that I was not being scammed by disreputable breeders it getting a puppy mill puppy. The dog is super well socialized and healthy. Thanks! Please do reach out with my pedigree or info on how to access the records the breeder sent. Thank you. Also info on how to register was not offered or discussed. That would be helpful to your future clients I think. Carol Schrum ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
