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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 273 of 337 · newest first
Verified · Feb 14, 2022

“Very pleased!! Received a happy and healthy well mannered pup! Pawrade goes out of their way to keep communication open at all times and makes the overall process a smooth one. They provide a lot of material to better prepare you for your pups arrival, and give great tips! This is very helpful especially if you're a first time dog owner! They are adamant about the puppies health coming first, above all else! What more could you ask for right? Would 10/10 recommend. ”

Jen R. · North Ridgeville, OH
Verified · Feb 14, 2022

“Sues was very professional when delivering Morgan. Her new name is Princess Leia. You are a great company to work with. ”

Roger K. · Prescott Valley, AZ
Verified · Feb 14, 2022

“I am so thankful and so impressed by Pawrade.com Their communication from all involved start to finish was timely and thural. I received everything Pawrade said they would do. Each and every department was highly efficient. Trying to find a puppy on my own I was finding scams repeatedly. Pawrade I am so grateful to your staff. I also highly recommend the flight nanny service. The nanny was fantastic. Thanks from Luna ”

Susan W. · Napa, CA
Verified · Feb 14, 2022

“Received my puppy through PAWRADE was a smooth transition! I'm not gonna lie I was hesitant at first because I wasn't sure if this was real or not ! I can say this was the best thing when I got my baby Kenzo ! The customer service at PAWRADE was amazing , the agents helped me with a lot answered all my questions and even reached out to see how my transition with my new puppy is going! Absolutely appreciate the staff at PAWRADE! Y'all really help us finding our new addition to our family ♥️”

Sharon S. · Fort Myers, FL
Verified · Feb 14, 2022

“Thank you all for the great service, your website was easy to navigate. My puppy arrived happy and healthy. I have been telling everyone about your service, thanks again for making this process easy.”

Linda F. · Surprise, AZ
Verified · Feb 14, 2022

“Everything was excellent! From beginning to getting our amazing pup, no complaints!!!!”

Dana L. · Butte, MT
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Feb 13, 2022

“It was a very good experience. We absolutely love her. We changed her name from Susie to Penny. Couldn't be happier with her. Thank you”

Jeana S. · Lakewood, CA
Verified · Feb 13, 2022

“I love the puppy I just wish we had more contact with the transportation driver and the breeder but we are so happy to have him home ”

Madelyne G. · Livermore, CA
Verified · Feb 13, 2022

“Love our Hattie/Gwen. Good first night at hotel. ”

Eileen S. · Chesterfield, MO
Verified · Feb 13, 2022

“ Ever would I have believed that buying a puppy online would be so easy. Pawrade made every step of the way ensuring and smooth. I was skeptical at first, hoping I wouldn't be scammed. With the real time frequent updates via text, emails and phone calls, Pawrade is legit. We are absolutely excited to have our new Yorkie in our lives. He's perfect, Pawrade is perfect, thank you. Don”

Don B. · Poquoson, VA
Verified · Feb 12, 2022

“My baby girl adapted well to her new home. No issues , she's healthy, and growing , funny, loving, playful, sneaky, has just enough attitude for a baby drama princess, energetic, loves to run, and hike, she's a social butterfly, she loves the puppy spa, and puppy mobile massages, and will be going to puppy boot camp for two weeks soon. I'm in love with her. The process was great and the Pawrade team was informative and engaged with us even to this day. Thank you for bringing so much joy to our home. She's spoiled wherever she goes, and will be celebrating a birthday around the corner! I named her Nardo due to her color . Nardo's , European Doberman brother; Anonymous is very protective of her. ”

Mary A. · Dallas, TX
Verified · Feb 12, 2022

“Ozzie is his new name. He's a bundle of joy. 🐶”

Samuel N. · Milford, MA.
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Feb 12, 2022

“Libby( now Phoebe) is the sweetest, smartest, most calm puppy girl ever. I am really enjoying my new best friend. The Pawrade adoption process was very straight forward and the folks were informative and patient. My only concern was with the transport process which took three days and she arrived very panic stricken smelling of urine and poop to high heavens, and sooooo thirsty that she literally drank 6 cups of water!! I would not use the transport system for my pet's delivery again! Otherwise, the process was great and she is simply the best! ”

Linda D. · Sarasota, FL
Verified · Feb 12, 2022

“Thank you very much for all your assistance and professionalism in coordinating the adoption process! You are the best team! We are very happy with our new addition! It seems he is adjusting very well in his new home. Warm regards, Maria ”

Maria P. · Chicago, IL
Verified · Feb 12, 2022

“I couldn't be happier with my puppy. Very professional and they took time to help me with the whole step through. I would definitely recommend them to anyone.”

Robert T. · Hebron, ME
Verified · Feb 12, 2022

“Amazing experience! We love our newest addition to the family. The process was super easy and the communication was flawless. Thanks for everything ”

Bronson S. · Phoenix, AZ
Verified · Feb 12, 2022

“They were there for me every stage of getting my puppy. ”

Sid M. · Houston, TX
Verified · Feb 12, 2022

“Thank you so much for the cutest and sweetest little girl! I had a fantastic experience working with ya'll and Was provided excellent service! Thank you so much for everything. I would highly recommend your services to anyone looking to bring home a new puppy.”

Kim K. · Daytona Beach, FL
Verified · Feb 11, 2022

“Such a great experience!! The folks transporting her kept in touch every step of the way and sent pictures too! Couldn't be happier 💕”

Gillian C. · Beverly, MA
Verified · Feb 11, 2022

“Honestly did not know where Nala was when I first saw her and it really didn't matter. However, the folks at Pawrade and associate driver were all very friendly and kept me up to date during the process. I couldn't have asked for a better experience (as a 1st time dog owner). Even after the purchase and deliver of Nala I have been given resources and support if I ever need it. I can already tell me and her are going to be lifelong pals!”

Zach T. · Fort Worth, TX
Verified · Feb 11, 2022

“Everything about the process was flawless. I found a pup that I fell in love with, paid Pawrade and had her sleeping soundly in my lap just a few days later. Happy and healthy. Perfect.”

Robert C. · Centennial, CO
Verified · Feb 10, 2022

“This website is wonderful I fully recommend it to everybody who is looking for a dog…👍👍👍👍”

Laribel G. · Locust Grove, VA
Verified · Feb 10, 2022

“Absolutely amazing, made me feel extremely secure! It has been truly a pleasure to meet my fur ever friend”

Gernelle F. · Wilmington, DE
Verified · Feb 10, 2022

“We received Kenna (now named Emma), a beautiful little Westie puppy, a week plus ago. So far, so good... we love her to tears. Communication with Pawrade was always efficient and reliable. The delivery of the puppy went flawlessly (the drivers drove through the night to get her to us as quickly as possible). Aside from some tummy troubles she had upon delivery, she is adapting otherwise well to her new home. ”

Charmaine V. · Chicago, IL
Verified · Feb 10, 2022

“Very smooth and great transaction. We were able to get our Pomsky quickly. It was an easy process.”

Michael H. · Copperas Cove, TX
Verified · Feb 9, 2022

“We finally recieved our Cavapoo puppy today and everyone is falling in love with our new little puppy. Lynsey was super helpful with coordinating with the breeder. We started with a cargo flight for the puppy but was informed the flight would he canceled due to snow. We didnt like the idea of our puppy being stuck unattended in a warehouse so we upgeaded to the nanny service which we were very pleased with in the end. The only really negative part of our experience was in dealing with the person that coordinates the travel for the puppy. We would go days without recieving updates to our puppy's travel plans which changed multiple times iver abiyt 3 weeks. When we would hear from her the communication was nonsensical. Once we were asked to choose between pickup airports - Boston, Indianopolis, and Seattle. In short we found this part of the service to be severly lacking. I called the company explained the situationand requested a manager to call me back - it has been a week and nothing.”

Bob T. · Redmond, WA
Verified · Feb 9, 2022

“I am reluctant to give a rating right now; while delivery of Arthur was timely and as scheduled, he was delivered to us with a disgusting smell, soiled face, and stained paws and feet. It appears he has been standing and/or sitting in urine and feces which has stained his lower legs. We have given him two baths and while there has been some improvement, there is still some discoloration and odor. We have his vet appt set for Wednesday which is the soonest available. We check with his vet every day to see if there has been a cancellation to get him in sooner. Jack Dixon”

Jack D. · Las Vegas, NV
Verified · Feb 9, 2022

“Start to finish this was a well organized and well communicated process. Professional & personable. ”

Kathleen M. · Rosedale, MD
Verified · Feb 9, 2022

“Great service. Between payment and delivery I asked for updated photos and they reached out to the breeder and got me 4 photos of our puppy. So happy with their customer service and how easy it was. THANK YOU, Pawrade!!! I will definitely be recommending you from now on to anyone I know that is looking for a dog. Thank you. Dwayne Irvin”

Dwayne I. · Navarre, FL
Verified · Feb 9, 2022

“Everyone we dealt with was helpful & kind! Very thorough with info help. Best of all, we received a gorgeous an healthy pup! Highly recommend!”

Amy T. · River Forest, IL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.