Verified · Feb 4, 2022
“amazing seamless process!”
Rick D. · Sacramento, CA
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Pawrade Reviews: 19,144 verified customer reviews from real families
Happier pups. Brighter tomorrows. ♡
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Trustpilot
Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
Page 275 of 337 · newest first
Verified · Feb 4, 2022
“While we received our puppy August and love her. Our experience with pawrade made purchasing her quick and easy and at 1st they were great about communicating with us, answering questions we had etc. But when it came to the transportation of her we couldn't get a straight answer let alone an answer in general. I was told they were waiting for the transport to contact them with a date and time 9 days later we still heard nothing, sent an email asking for an update still nothing, until 1 day I receive a text from the transporter asking about the weather in our area... in total we waited almost a month after purchasing her before we actually received her. We were also told that the breeder would send a starter pack of food for her (so we would know what food to feed her) along with a favorite toy and or something she was familiar with.. she arrived with neither! So she was finally delivered at 8:30 pm and we had no food to feed her until the following day. ”
Response from PawradeBeth - thank you for the feedback and we're sorry if it took a while to get a response when asking for a travel date, we will be sure to look at where the communication was dropped. We do see you purchased your puppy on the 13th and she was delivered to you on the 31st. This timeframe of 18 days is typically what we tell customers to expect when purchasing a puppy. Sorry if it felt like longer, we are sure the anticipation was tough but worth the wait once August was in your arms!
Beth E. · Milton, VT
Verified · Feb 4, 2022
“Love my new puppy.. we called him Teddy! The whole process was great. ”
Sharon G. · Naples, FL
Verified · Feb 4, 2022
“We were so excited to get our new puppy and he is acclimating to his environment very well. I was so excited to have the option where the breeder flew him here to me in my city. The team was all very nice and accommodating. My only feedback was the delay in communication from after I purchased the puppy leading up to the actual arrival of the puppy. I seemed to have to reach out and get delayed responses in terms of pick up details. ”
Michelle B. · Atlanta, GA
Verified · Feb 4, 2022
“Great communication and setup, we got two great puppies from a great breeder!”
Chung Y. · Brinklow, MD
Verified · Feb 3, 2022
“ Our new puppy is doing great thank you we changed his name to Finnegan and we call him Finn he had his vet wellness checkup today 5.6lbs doing GREAT”
Tim M. · Medford, MA
More reviews below · skip ahead
But first — a puppy with a health care system? Ours have one. ♡
Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.
Independent, third-party reviews. We can reply; we can’t edit or remove.
Verified · Feb 3, 2022
“Pawrade helped me find the puppy of my dreams. My daughter & I are in love! ”
Chavon P. · Marietta, GA
Verified · Feb 3, 2022
“I am just in love with my new 2lb Maltipoo puppy! I'm also very impressed with the sales and service from Pawrade. It is more expensive but worth it I believe. I paid to have the breeder drive my puppy from Indiana and he arrived healthy, happy and well adjusted. Amazing. The concierge service Pawrade provided has been exceptional. ”
Kim M. · Norwell, MA
Verified · Feb 3, 2022
“Pawrade was amazing. From the initial questions to organizing us picking our puppy up, we had an amazing experience. Our pup is home and having a nice time getting adjusted. ”
Azzleeta W. · Atlanta, GA
Verified · Feb 3, 2022
“Very professional an helpful Thank you James ”
James D. · Derry, NH
Verified · Feb 2, 2022
“Pawrade was a great experience! Little pricey but was definitely worth all of the perks! I highly recommend using them for any breed and breeders! ”
Jake M. · Brownsburg, IN
More reviews below · skip ahead
More below — but families keep raving about the same things. ♡
Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Customer Videos
Prefer to watch? Families filmed the whole thing.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
Never alone, not for a minute. ♡
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center
You, the breeder and your Concierge in one thread — every message logged.
Recorded & retained
Video call
Meet the breeder and the puppy live. Calls are recorded and kept on file.
Recorded & retained
Phone call
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
Puppy first, before the review
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
Licensed-vet exam, 3–5 days before travel
A full physical of the actual puppy — not the parents’ paperwork.
Fecal test, vaccines, deworming
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A finding pauses the trip
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Findings shared with you
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
Health Guarantee, independently administered
3 years included, extendable to 10 — run by PetPay, not the breeder.
“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
The Puppy Guide
Supplies, first 72 hours, potty and crate basics — sent before arrival.
72-hour vet visit
We ask every family to see their own vet within three days, and explain why.
A concierge who teaches
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Where not to go yet
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
A healthy start for a happy tomorrow. ♡
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Feb 2, 2022
“Used them twice in four months so that says something 👍🏻”
Mary C. · Collierville, TN
Verified · Feb 2, 2022
“Excellent experience from start to finish with the addition of our new Fur-baby!”
Al B. · Frederick, MD
Verified · Feb 2, 2022
“Your team did an amazing job. When I started my search I found a couple of service and reached out but communication was zero. Somehow your agency popped up and I researched everything. Once I was comfortable submitted my request and your team walked me through the whole process. Your staff communicated every step & process. I will definitely be using your team again in the near future. Thank you Pawrade staff! You are AWESOME!!”
Charles & Mia N. · Dallas, TX
Verified · Feb 2, 2022
“Couldn't thank y'all enough! Such a smooth process!! ”
Brittany E. · Hurlock, MD
Verified · Feb 2, 2022
“Perfect and very satisfied ”
Damon R. · Tinley Park, IL
Verified · Feb 2, 2022
“We had a great concierge experience and after a few tough decisions we found our perfect pups, they are the most loving addition to our family. The delivery service was also top notch, we felt so good about their care on their journey home to us.”
Lauren Y. · Brinklow, MD
Verified · Feb 2, 2022
“Everyone was very helpful ! It was a smooth transaction ”
Karineh S. · Linthicum Heights, MD
Verified · Feb 1, 2022
“thank you pawrade for our beautiful puppy who will now be called Mia, we are very happy and grateful to have her with us.”
Tania O. · Boston, MA
Verified · Feb 1, 2022
“Peter made the transaction go smoothly. Transportation was delayed 3 weeks due to weather. Email communication was timely, however contact phone number for the travel coordinator and the travel contractor were not answered. We finally received a beautiful, healthy pup. ”
Kim C. · Hanover, MA
Verified · Feb 1, 2022
“The initially planned air travel was cancelled due to the cold weather. Shannon, the Travel Concierge suggested that I change to the ground delivery. It was a long drive, but the location tracking app works well and Mick arrived with full of energy. ”
Takashi M. · Kirkland, WA
Verified · Feb 1, 2022
“The transaction and drop off of my "Pippa"and "Chicklet" was flawless. It was a pleasant experience and I recommend Pawrade totally! I bought "Chicklet first and was so happy with the whole process . I went and bought "Pippa"(formally known as Pocket Baby". I recommend Pawrade completely! ”
Pamela F. · Roseville, MI
Verified · Feb 1, 2022
“The entire experience was great! The staff at Pawrade gave us detailed information and instructions every step of the way. Duke arrived on time and handled the ride home to Spotsylvania from Reagan very well. We are extremely appreciative of the time and care the entire staff devoted to helping us. He is a very happy little guy, and loves everyone he meets! Thanks again, Jill, Mike, and Duke ”
Michael & Jill J. · Spotsylvania, VA
Verified · Feb 1, 2022
“Everything went fine. The tracking using Life 360 was excellent and enabled us to know where our bundle of joy was and when it might be making it to our home. The delivery was on-site, and the driver was amiable. ”
Connie C. · Lake Tapps, WA
Verified · Feb 1, 2022
“I was skeptical about purchasing a puppy through an online service, as most people would be. However my experience has been excellent. Everybody that I worked with to purchase my little Yorkie was both helpful and knowledgeable. Everyone responded quickly, kept me informed and I received my little girl yesterday. She's perfect and we renamed her Olive. Everyone from Peter who helped me locate my perfect Yorkie to Laura who helped me work through the paperwork and frequently asked questions to April who delivered my puppy yesterday we're all professional. Thank you.”
Patricia C. · Falmouth, MA
Verified · Feb 1, 2022
“The drivers were very good. They gave me a running update on arrival time, and delivered Lars in a happy, healthy condition. I couldn't be more pleased. ”
Katherine L. · Prosser WA
Verified · Feb 1, 2022
“This was an amazing experience!! Everything was so easy and nowi have my beautiful boy Dutton!!! Could not have been happier with the customer service!!!!”
Stephanie P. · New Ipswich, NH
Verified · Jan 31, 2022
“An absolutely wonderful experience start to finish I would recommend Pawrade to anyone”
John C. · Potomac, MD
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.