Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Kindle is a gem. We love her so much. ”
“Coco(Bella) is a wonderful puppy. So independent and sweet. You all did an awesome job from start to finish. Thank you”
“Pawrade is an excellent service! They walked us through the process to make the experience stress-free. They were readily available to answer all questions and provided the best service I could imagine. Sarah, the transportation provider was amazing and went above and beyond expectations for care and delivery. I highly recommend Pawrade!”
“Great job Great care of my little Duffy He was clean and fresh and eating well…. I was really happy , how well they care for these animals I am great full Thank you”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“After months of trying to find a corgi in the city for months but only to find out a long wait list or worse a puppy mill I landed on pawrade.The staff here was amazing and supportive and was able to get me everything set up before Jimmy ( now miles)so he has a happy home.”
“Adore my new baby, Apple. All went smoothly with process and delivery.”
“Everyone I dealt with was wonderful. It took a little bit to get my pup because of reasons out of anyone's control, but through everything everyone was helpful and friendly, even with all of my crazy questions, and we received our sweet girl yesterday healthy and happy! Thank you very much Pawrade! I have already recommended all to one of my family members!”
“This experience was really stressful for me as it was near the holidays. Regarding constructive feedback, I would recommend communicating the actual travel arrangements once monies have been paid. Since not an everyday type of purchase that is made, it would have been comforting to know a high level expectation for travel and/or timelines. Understand during holidays would be some delays, but felt not much communication after payment rcvd. Would have flown to pick him up myself & /or drove. Wasn't aware designated transporters utilized and/or how puppy going to arrive. Didn't receive any info on travel or attempt to coordinate times. Transporting puppy via vehicle vs plane could make sense if direct route, but feel cruel to be stuck in car 4 days vs 9 hours. Should have alternative modes of transport or given options. Travel always changing days/times. Transporter AWESOME, responded promptly & w/pics. Was apprehensive about this being a scam all the way till end.”
“We are so in love with our Shiba Inu. He arrived quickly, happy, and healthy. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“I am very impressed with all the care and precautions taken with this important long-distance transaction. Obviously everyone cares very much for the welfare of these pups. Ferdie, now Nemo, arrived safely and happy and is fitting in very quickly!! He's a love!!”
“Our puppy is here she is healthy and a happy girl”
“At first I was going to leave a three star review because it was quite the hassel dealing with all the separate people had like 4 contacts at pawrade, one at petpay, and then the delivery. It got quit confusing at times and still not sure I did everything. But I will say that we receiveded a happy healthy absolutely great puppy. And I can't thank them enough. But I do think there is room for improvement. Maybe one contact and a document with all the details on one page not going back and forth with pawrade petpay and delivery service.. but I'll give our pup a five star he is exactly what pawrade said he would be and we love him!! And I will use them again and do recommend their services.”
“Wonderful experience overall! The staff was very professional. They consistently kept me informed about my fur baby and the process on getting him home to me safely. The transporters are very caring and kept open lines of communication/ pictures- on the progress of my fur baby during the trip home. I highly recommend this company .”
“Pawrade was amazing throughout the process! With the snow storm, we had to change how he was transported a number of times. I sent so many emails and Tina and Renee helped with everything and responded almost immediately, every time! Renee - you made it so so easy for me and I am so grateful for your time and for always being so happy and polite and helpful! Definitely a 5 star experience. We just got the puppy and he is so beautiful. I can't wait for my girls to get home from school! Thanks a million”
“We enjoyed the communication with your staff and step by step process of the experience of buying through your company. Transportation was also great to work with. Thank you. We are enjoying our puppy. ”
“My whole experience has been stress-free and seamless, very thorough, very professional, kept us in the loop every step of the way. We chose the drop-off service too, they were so sweet with our puppy and very kind. I would recommend Pawrade to anyone and look forward to using them again. ”
“What a great experience! I was a victim of a puppy scam prior to this purchase, so this was such a joy to go through this seamless process. Thank you so much!! ”
“Been looking for over a year. Scam after scam. This experience was amazing. Great customer service. Great communication and a beautiful sweet baby boy puppy.”
“My puppy is so cute and sweet.”
“The Pawrade experience of purchasing a puppy was easy and there was lots of communication about any questions we had. The only complaint was about the transportation, there was some miscommunication about when Milo would be picked up and delivered which made us a bit nervous, but it was eventually cleared up and we received Milo right at our doorstep. We took him to the vet within the 72 hours required and was given a clean bill of health besides a small amount of stress colitis from travel, which is to be expected. If they improve their transportation service communication they would definitely get 5 stars.”
“We got a puppy from parade.com. The Who process went smooth. ”
“Absolutely outstanding customer service and professionalism from start to finish. Quick timely and detailed responses from everyone. Transparent and kind. Thank you for giving us the furbaby of our dreams. He may have cost a little more than we anticipated but he was so worth it. He came with everything he needs and more and his flight companion made his travel safe and comfortable. Thank you all for everything!”
“Great Experience! Love my puppy. The Breeder was very helpful and full of information and Pawrade/Petpal were very detailed and communicative. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.