Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Puppy is not a shihtzu. He is a large puppy that weighs 11 lbs already. He has no features of a shihtzu. There is a dispute over weather shots we're given.”
“Beautiful and happy dog. Everything went smoothly and I couldn't be more pleased.”
“Thank you Pawrade! This experience has been outstanding. We welcomed a beautiful cockapoo. Our children are thrilled. The puppy is smart and responsive. The staff was caring of him every step of the way. They answered all our questions, provided guidance and support, and connected us with a fine doggy nanny who drove the puppy right to our home. They helped us surprise our kids at the front door. Thanks for a great experience and a gorgeous puppy! We highly recommend Pawrade. 🥰🥰💐💐”
“My puppy is healthy, vibrant and so much fun! Couldn't ask for a better experience 💖🐶”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade did a great job with the process of getting the puppy ready for us and with the financing! We ran into a little bit of trouble transporting though. But overall, a good job and we love our puppy. ”
“Thanks and bravo to PawRade for their support and guidance in the adoption of my fur-baby Bailey, renamed Brûlée. They practically "held my hand" throughout the entire process which was completed in less than 2 weeks. You guys are awesome!!!! I'll be back. ”
“The customer service I received was incredible. I will use Pawrade again and also recommend anyone to use this service to find their ideal puppy with zero hassle. ”
“Emmy (formerly Downey) is a bundle of joy. The process of getting him was really easy, and the delivery was very fast. One thing I do have to complain is that sometimes the representatives don't reply or refer me to professionals regarding medical questions. Additionally, Emmy was severely underweight. On the posting he was said to be 10 lbs, but when I took him to the vet, he was only 6.4 lbs, and traveling for a day shouldn't make him lose almost 3 lbs, which is a concern to me. Other than those, I'm very happy with my puppy.”
“Easiest process!!!! So helpful!! I will and have already recommended them to family and friends. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“She was so happy when we got her easy process ”
“We are happy with our sweet baby boy. He is precious. I bought the gel and dog food you recommended. The nanny hand delivered him to me at the airport. I received all of his paperwork. He goes to our vet on Tuesday. He is receiving so much love! We appreciate how caring the breeder is. I received so much information before Tucker arrived. Thank you !”
“Our puppy was delivered on the 4th day of travel. The puppy had vomit on him which the person tried to clean him. It was sad to see him in a terrible condition. He was so skinny you could feel every bone his body, he was weak and had diarrhea. We were told he wouldn't eat the whole time of car ride. I brought him to vet next day and he couldn't believe the condition . Vet gave him a shot and medicine to give him for next five days and gave him canned food and he devoured it. I have been mixing dry and wet food and he can't get enough. Vet said he was sick more than four days and only would've lasted maybe 2 days. I don't know if Pawrade checks each dog before they leave, but they should. I don't know if breeder knew how sick this dog was and I was told the vet in Missouri checked him and knew about his skin infection so he should've known he was skinny and not eating. I'm disappointed in condition my dog was in . He's doing better and will be alright. Thanks ”
“Puppy is missing vaccination records. ”
“The process to adopt our puppy was very organized. Pawrade made sure I understood every step of the way and everything that was required. They sent messages and followed it up with phone calls to make sure all my questions were answered. ”
“Everything was very smooth from beginning to end. Everyone I talked with was very helpful and nice. Got my puppy Jeb this morning via ground transport and the were right on time coming from MO to CA. Thank you pawrade. Jeb is very healthy and happy. I would definitely recommend you. ”
“We love our Opal, now Olive. We found the process a bit daunting; so many different people to deal with. I still don't know if we've satisfied all the paperwork. Still haven't gotten the policy # from MetLife. I am surprised at the things Olive can't/won't do: 1) going outside to the bathroom, a real disappointment; 2) cooperating with a collar & leash or a harness & leash; 3) leaving the house at all. We seem to be starting at the very beginning with a 9-month-old BIG puppy.”
“Pretty much the entire process of getting our sweet puppy with Pawrade was awesome. There was some miscommunication with pick up because the breeder did not have my info to tell me she was running late and Pawrade never updated me so I ended up waiting almost 45 minutes. I would suggest let the breeder and buyer communicate after payment so that a local pick up can go smoothly. ”
“We had some challenges getting our puppy here due to weather conditions and the holiday, but the Pawrade staff was able to switch gears and arrange ground transportation instead. The requirement of a vet visit within 3 days is unrealistic - we are waiting over 2 weeks to get into a vet due to COVID and staffing shortages - despite scheduling an appointment within hours of purchasing our puppy. My only other concern is that I contacted the breeder (phone number was on the vet paperwork that came with our puppy) and his phone number doesn't work. This makes me question his legitimacy a bit. It would be nice if new owners could be in contact with the breeder in case of any questions. In our case, we only wanted to tell him how much we love our new girl and assure him that she has hit the jackpot with our family (our cats disagree). Overall, a good experience! ”
“Pawrade was great to work with. It involves a lot of paperwork and you must do it all in the timeframe given. We worked with Tony and Lois and they were absolutely wonderful and supportive! We love our new little one!!!”
“Great experience! We have gotten 2 puppies with Pawrade, and it has been wonderful. They are very responsive and helpful when we had questions. ”
“I felt at ease knowing that the breeder/ puppy were screened and real (not a scam). The team and Pawrade followed up and made sure things went smoothly. My Pom puppy arrived safely, and she is just as cute and healthy as how I imagined her and more. Thank you! ”
“We had a great experience working with Pawrade. At first we were a bit hesitant using a on-line platform to buy our next family member but once we talked to their customer service reps and had our questions and concerns answered it was a breeze to bring our new family member home.”
“My puppy was 9 hours away and the breeder and everyone at pawrade worked so hard to be sure that the experience was amazing for both the pup and future owner. Would 100% recommend!”
“What can I say? We purchased Izzy, now known as "Daisy." Daisy is the sweetest little puppy, and we love her. She arrived today (01/14/22), and she is playful and so very loving. I am so impressed with the customer service I received! Morgan and Renee were patient and answered my questions and concerns. Parade is a legitimate company and I appreciated their ethical business practices and their concern for Daisy and all of their puppies. Thank you for bringing Daisy into our family. I highly recommend Pawrade! Kind Regards, Dr. Christopher Garrison ”
“Thank you Pawrade for making this a great experience from initial contact, to payment, to delivery. We are definitely enjoying our new puppy and we appreciate how diligently you worked to expedite his pick-up for us!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.