“I just got my 2nd Frenchie from Pawrade 🐾. Bambi was my first puppy I bought in June of 2021. She's a beautiful girl, When I bought Bambi (formally Marribell) she was only 6 weeks old so it felt like forever to get her, but I had excellent contact with all of Pawrade & the breeder. Bambi was a happy healthy girl, when I did take her home she did have a parasite- but the stress of traveling as they warn us, does cause them to be more detectable- it was easily taken care of. I choose my 2nd puppy Gamora (formally Addie) within a day I was signing paperwork this time I choose an older puppy so I didn't have to wait, plus she was just shat I was looking for- as like last time communication was awesome - but in that 6 month time period they had changed things for the better now they have a 30day free trail of pet insurance, and they offer ground transportation even for long distances while that wasn't an option with my first puppy. I have nothing but great things to say about Pawrade. ”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I was very pleased with the whole process of adopting my puppy. I would recommend this site to all my friendsI ”
“From start to the delivery of our beautiful sweet Gabrielle ( now known as Bella) my daughter is Gabrielle so there's that… We couldn't have ask for a better communication process or caring. Thank you all very much!”
“We absolutely adore her we renamed her Willow .I had to put a bell on her so I can hear her coming and playing around my feet she's so little and cute. ”
“I could not be happier with our Puppy AND my experience with Pawrade. I tend to be wary of online sites; and was very concerned about Puppy Mills and just plain Scams. Right from the start Pawrade was so professional and friendly; and any and every doubt vanished very quickly. Their concern for Peanut's health and safety and my reassurance throughout the process was immeasurable. The whole experience was great! I felt excitement and assurance that I had made the right choice with them. From start to delivery into my arms Peanut and Pawrade was the best choice for my family.”
“The kids are speechless and very happy. They started playing with Ace as soon as he arrived. First dog we have in the family. I'm glad that I made that purchased. Kids want another dog.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Thank you! I got a beautiful puppy !”
“I cannot say enough good things about Pawrade! They were amazing from start to finish. They answered any questions I had and kept me up to date as I went through the process. If you are looking for your first or next fur baby I highly recommend Pawrade! My girl Rosie is settling to our home quite well and we are on love. Thank you so much. Sincerely, Isabel M.”
“We are so in love with him. He's currently sleeping on my chest. We are so very thankful to all of you for our special bundle of joy.”
“Karma is happy here with us and we went to the beach yesterday. He's been here for a week now and every day we learn and he learns how this living together works. Thank you for this sweet puppy.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Kept me posted all along the way.... Puppy in perfect shape.... Thank you so much!!!”
“Literally one of the greatest customer service experiences I have ever had. From the first call through the delivery of our new family member, PawRade was exceptional. Our puppy arrived happy and healthy. This organization absolutely puts the welfare of the animal first. Would do business with them again anytime. Thanks again!”
“I couldn't be more pleased with all the service I have received from the start to finish of welcoming my furbaby home!!”
“Pawrade was amazing. Was with me every step of the way while adopting my new baby! I highly recommend using them 👌 ”
“The Pawrade process was seamless. I had new puppy within a week of seeing her online. Our family is in love with her already!”
“It was a great experience from start to finish. I love my puppy and the delivery process.”
“The process was great from start to finish. Constant communication and updates. The travel nanny was awesome. Would rate 10/10!! No issues or concerns and will def buy from them again!! Thank you!!!!!❤️❤️🐶🐶”
“Everything went smoothly and quickly. We LOVE our new baby!!”
“Great service and quick response on communication. The puppy was in great shape.”
“Great experience and a wonderful little puppy is now part of our home could not be happier ! Thank you Thank you M.”
“From start to finish everyone was helpful. Aaron, Shannon, and Renee were the bomb and answered all of our questions!!! Ryder has been the best new addition to our family!!!”
“Overall my expectations were met. We love our new dog but realize we probably should have waited until spring to get him! He's doing very well with potty training already. Some details are not clear like signing up for his insurance coverage. Also not clear if I should notify you when he had his first vet appointment within 72 hours. Since this was emphasized I am surprised there isn't an easy way to notify.”
“Love my new baby. Renamed her Olivia ❤”
“Such a great process! I just received my new puppy, Bear, this morning and he is adorable! Completely transparent process the entire way through with communication on transportation options, payment options and details on the breeder as well. ”
“This was a great process! Pawrade kept in touch with me the entire two weeks I was waiting for our puppy! I received so much instruction and assurances. It was all a very seamless process.”
“Puppy is awesome and more adorable in person. Communication with Pawrade was good and Pup was in my arms 9 days after purchase. I'm not a patient person so that part was really hard on me. After 4 days of travel, he arrived extremely dirty and covered in feces. The courier drivers were very nice but it apppears they made no attempt to clean the puppy during his voyage. The good news is that the puppy was not traumatized and was very happy upon arrival. I don't know how the other dogs did. I was very skeptical of the process but at the end I received a beautiful healthy puppy now named Bogey. The only reason for low review results was due to the transportation process. Minimal communication and very dirty upon arrival. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.