Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“What a great experience! I love that I know I'm not contributing to a puppy mill. My baby is beautiful and healthy. The people at Pawrade are friendly and great at answering any questions I had. The delivery of the puppy was safe, fast, and friendly. Would definitely recommend! ”
“High broker fees but very good communication and patience. ”
“Just have to say that Renee was absolutely awesome. From the very beginning and even until after we picked up our new King Charles. Only thing that would of made this a 5 star is would be for pawrade to have more information about their breeders etc. Seems like a lot of things can slip by... Plus I think it would save a lot of time and hassell for burning questions from the buyers in helping them make the best decision. Overall though...we are extremely happy and look forward to many years with our pup. ”
“Dealing with all the people at Pawrade I couldn't have been more pleased. They helped me with all the things I needed to feel comfortable going through adopting our little puppy 🐶 ❤ Thank you for everything!”
“Awesome job. I was kept informed of what needed to be done. All questions were answered and all concerns handled. I was so happy to see my little girl. The pet nanny was very professional and sent me a video of her.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Just love Callie and her personality”
“We love our puppy Seven! We looked high and low for our fur baby and found him with you. Thank you thank you thank you 🙏”
“Simply amazing. Impressed with how thorough everyone was throughout the process and how seamless it went. Highly recommend d this service. ”
“Working with Pawrade was a easy painless process. I can't thank them enough for ensuring that our puppy arrived to use safely. Every step of the way, someone was their to explain and insure that Dolly would arrive us. You can rest assure that working with them too get a puppy will be a safe transaction for you and the puppy.”
“Easy, informative, no pressure transaction. The team answered all of my questions through the entire process and even set up a zoom meeting of my puppy before I purchased him!”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“My experience with Pawrade was good overall! Ultimately, they are the reason we have our sweet little Penelope, and for that we are so grateful. The communication was not always the quickest, but it was around the holidays, so we understood people may be taking time off. Everyone we spoke with from Pawrade was very kind and caring. We were encouraged to tip the flight nanny, which was a bit much considering we paid over a thousand dollars for the nanny alone. We did end up tipping him because we were appreciative of him taking good care of our baby, but some people may not be able to tip. I will recommend Pawrade to anyone I know who is looking to bring a fur baby home!”
“Everyone was so helpful and kind. We love our new puppy ”
“Amazing service!”
“I was told 3-4 days of traveling. it came sooner! I have not heard back from the rep, about the vet appointment. The puppy did not come with puppy food nor the blanket that I was told either.”
“From start to finish this process was very well organized. Everyone was super nice, helpful, and informative. And our little guy is absolutely adorable. ”
“I am very pleased with Pawrade and the whole process of bringing Rocco to his new home. Each representative was extremely responsive and very helpful. This whole transition was better than I could have ever expected! I am in LOVE with the new addition to our family. ”
“This was the best experience I have had in purchasing a new puppy. With so many scams and puppy mills going on, Pawrade made this whole experience a pleasant and comforting way of purchasing a new puppy. I highly recommend this company. ”
“The process was seamless. Great communication. Great value. Everything you could want in the purchasing of a new puppy without the worry that you're being scammed”
“Pawrade is easy and great to deal with I applied for credit and they got me approved in no time at all. The whole process took less than an hour. ”
“The process from start to finish was seamless. The reps were very responsive and answered all my questions. They provided so much info upfront, I didn't have to ask for much. The delivery of our new furpup was smooth and kept in the loop about the whole travel. Great experience!”
“I could not be happier with my puppy, Harry! He is a dream come true. I would like to thank Jennifer, Renee and Shannon for being so patient with me. I was very anxious throughout the transaction and they were very attentive.”
“Such a wonderful experience , start to finish! Our puppy Willie came healthy on time and with all his paperwork as promised! I'd recommend to everyone and will definitely be going using Pawrade for all our puppies in the future! Thanks a million !!! ”
“Only one suggestion: The pre-delivery notes indicated about not letting the puppy interact with other puppies, and lick things, etc. before fully vaxxed. However, in NYC specifically, puppies are not supposed to even be let out on the street per the vet - so just would be helpful to know that beforehand, OR to recommend people call vets for advice prior to puppy delivery. ”
“Everyone involved from the very beginning to Kash's delivery made it easy and stress-free for me. We were taken care of throughout . Thanks All”
“This process was great. A number of people contacted us to explain the process and what to do when the pup arrives. Everyone was awesome, responsive and helpful. She was delivered exactly when promised and we are in love with our new puppy. ”
“I love my new puppy! Everything went very smoothly. The breeder was super nice and I can tell my pup is in great health and was well taken care of”
“We had a good time when Fiona arrived. She was real happy and healthy, very sociable. Couldnt ask for a better experience:) ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
