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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 281 of 337 · newest first
Verified · Jan 11, 2022

“I recommend Pawrade, they have a good customer service and are reliable ”

Elsie R. · Naples, FL
Verified · Jan 11, 2022

“Everything went well, after the puppy got on her way. She was delayed for a month due to not being able to secure a flight nanny. She is here now and she is darling. ”

Sharron E. · Pollock Pines, CA
Verified · Jan 11, 2022

“The best Christmas ever! The entire Pawrade experience was seamless. I searched and searched for the perfect Christmas puppy for my daughter and knew I had found the one when I saw cute Rosie 5 days before Christmas. The Pawrade team was able to work with the breeder to guarantee a delivery of Rosie by Christmas Day. I elected to go with the travel nanny to make Rosie's commute less stressful. She arrive with the nanny on Christmas Eve healthy and full of love. Thank you!”

Candace K. · Fort Washington, MD
Verified · Jan 11, 2022

“Luka came to us this morning ! He seems to be very healthy, active and super friendly. We are so In love! Thank you so much!”

Jamie C. · Berwick, ME
Verified · Jan 11, 2022

“I am very happy with my experience with my experience with PAWRADE. They keep good communication with you during the process. My puppy was delivered to my door.”

Pamela F. · Roseville, MI
Verified · Jan 11, 2022

“The entire process was very thurough and well done! We were contacted multiple times by Pawrade staff to keep; us informed on the status of our puppy and what we should exect over the ensuing days. All was done professionaly and with kindness. Wel done Pawrade!”

Paul G. · Princeton, TX
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Jan 10, 2022

“Overall I am happy to have a healthy puppy & with The people who work for Pawrade. However, I do feel that I was misled when I had asked if his photos & weight were current (I was told it was). It had said 15 pounds, and I when I received him 1 week later he was 28 pounds (pretty much double what I'd been told 1 week earlier). He has gained 2 pounds in the 2 weeks I've had him, so he definitely didn't grow that much in a week. I am prepared for & happy to have any size dog, but I'm not happy with the feeling of being misled & the dog that arrived has been completely unsocialized except with dogs at 4 months old & is VERY scared of people. I have very mixed feelings about my experience as a whole.”

Erin R. · Santa Cruz, CA
Verified · Jan 10, 2022

“Great experience from start to finish. Thank you Pawrade!”

Mickie H. · Pittsburgh, PA
Verified · Jan 10, 2022

“The experience was wonderful band we are head over heels in love with our new baby Gizmo! The process was easy, communication seamless and our baby was delivered to our door with a kind and caring touch! ”

Lesley S. · Derby, CT
Verified · Jan 10, 2022

“Very smooth process. Found your site. Found puppy pictures. Communicated my interest in a cute baby girl. Had some questions answered through the system chat. Then purchased my baby. Made plans to receive her. Love my new baby. ”

Sara Z. · Darien, CT
Verified · Jan 10, 2022

“We love our new frisky girl. Shelby appears to have no problems with her transition. She's already attached to us as we are to her. ”

Alma D. · Hertford, NC
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Jan 10, 2022

“Finding a puppy on pawrade was relatively easy. The tricky part was getting consistent follow up or feedback on what to expect and when. It was the holidays and I know that time of year can be dicey, but I was the one consistently asking when and what was happening. When I reserved my puppy, the idea was to have a flight nanny bring him from Texas to Washington, however, none could be located so I ended up making the trip myself. It wasn't ideal but after everything, it turned out fine and our puppy is amazing. He is well bred, cuddly, smart, affectionate and will make a great family pet. We are already in love! ”

Amy A. · Bellevue, WA
Verified · Jan 10, 2022

“Enjoyed meeting Tyler when he delivered Pepper/Classy. She arrived full of pep and playfulness. More adorable than her pics!! O couldn't be happier!!”

Jan D. · Hoover, AL
Verified · Jan 10, 2022

“Bad communication, too many representatives, too little business acumen. Want more info or specifics feel free to call me. ”

Response from PawradeUpon reading this review, we contacted Patrick to hear his concerns. He was happy with his puppy who was received happy & healthy, but felt he spoke to too many people in the process. We have listened to his feedback as we are always looking for ways to improve.
Patrick C. · Castle Rock, CO
Verified · Jan 10, 2022

“We love Flip! The entire process of getting our fur baby was stress free and efficient. Communication with everyone involved was easy and timely. Thank you all! ”

Pat M. · San Diego, CA
Verified · Jan 9, 2022

“Very thorough and work with the best of breeders. A couple of minor complaints but overall great experience and very pleased to have our new fur baby!”

Chris F. · Holt, MO
Verified · Jan 9, 2022

“We are thrilled with our new puppy. That said, the puppy we received was not the one we chose and we should have been informed of that in advance of receiving her. I would still use Pawrade again and is the only reason that I did not give 5 stars. ”

Marcia D. · Woodbury, CT
Verified · Jan 9, 2022

“Pawrade was dynamite! It was such an easy process and the staff was wonderful! They are with you every step of the way from choosing your new family member to the day they are home! I would recommend Pawrade to my family and friends! ”

Danielle D. · Skippack, PA
Verified · Jan 9, 2022

“We are so happy to receive Mario. He is just the sweetest boy. The whole procedure was wonderful. Mario's nanny was wonderful. He is home. ”

Ken K. · Escondido, CA
Verified · Jan 9, 2022

“Morgan was great to work with and the transport team Galen and Rita went above and beyond in getting Bruno (formerly known as Duke) to us in timely manner, delivering him two days early, which was a huge surprise for us! They maintained contact with us from the minute they left until the minute they arrived at our home. It was a cross country drive for them and anytime I texted for an update, I got a text back immediately as to their location and a screenshot of the map on their phone to show where they were at. They let me know each time they stopped to let the pups out for water and feeding and to use the bathroom, when they stopped driving for the night, when they started driving again for the day, and most importantly, how Bruno was doing the entire time. They are the kindest people and truly care about not only the puppies, but also the new puppy parents, and people in general. They are good hearted people and I'm so thankful they drove Bruno to us. ”

Jessica S. · Hardy, VA
Verified · Jan 9, 2022

“Pawrade was really easy to work with. They were really friendly and helpful. Process was fast and smooth. ”

Marshall B. · Whiteville, NC
Verified · Jan 8, 2022

“Love her —I am impressed at the level of service through the whole process of getting my Mena Than you all”

Carol R. · Slatington, PA
Verified · Jan 8, 2022

“From start to finish nothing to say but one hundred percent Perfection from the customer service staff to the transport team everything went 100% perfect you guys are an amazing company”

Christopher M. · Ringwood, NJ
Verified · Jan 8, 2022

“This puppy is so sweet and playful! She also loves cuddling! We are very happy with all the arrangements delivery etc. Thank you ! ”

Jean C. · Clifton, NJ
Verified · Jan 8, 2022

“We purchased a Boarder Collie for close to $3000. The puppy was listed as ABCA registered and she was is not registered. She was also listed that it was microchipped and she was not. No one will return my calls from Pawrade. I have called over 10 times and they alway say they will call me right back and it been over a month and I have not gotten one call back. Can't trust this place!!! I don't recommend this place to purchase a pure bread dog. ”

Response from PawradeWe have been in contact with Chris post delivery to provide his registration papers for his purebred puppy. We try to explain to all buyers that registration papers may take time and always come a few weeks or months after delivery. The buyer was reimbursed for the microchip fees as that was a mistake on the listing and we were happy to make it right. We wish a lifetime of cuddles with your new puppy!
Chris H. · Grand Rapids, MI
Verified · Jan 8, 2022

“I cannot say enough good things about this entire process. From the day I chose Boo Bear (now Sable) until the moment she was delivered to our door everything has been so smooth. I highly recommend Pawrade for anyone looking for the perfect puppy. Thank you so much!”

Audrey W. · Towson, MD
Verified · Jan 7, 2022

“From my first inquiry until the day I picked up my puppy, everything could not have gone more smoothly! All my questions were answered immediately. My puppy is perfect!”

Donna P. · Denton, TX
Verified · Jan 7, 2022

“Abby is adorable and such a happy puppy. I can tell she has been treated well. Thanks Pawrade for such good service. I love her and she will be taken care of. Thanks!!”

Linda B. · Asheville, NC
Verified · Jan 7, 2022

“From the beginning to the arrival of our puppy we have appreciated the great communication and assistance with our adoption. Our puppy is healthy and happy from the day he arrived!”

Jody N. · Davis, CA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.