Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“Pawrade is so easy to work with! I was hesitant at first but they made me feel so at ease with the entire process. They were always there to answer any questions that I had. They are truly incredible and cared so much about the puppies well being. I highly recommend purchasing a puppy from them! ”
“Casey is a well mannered Aussie has adjusted to our home and our girls pups are spoiling him rotten. The nanny service was great in keeping us updated on his arrival. Received clean bill of health from vet . Best Christmas present ever”
“Love my puppy but I am not a fan of the ground transportation. My pup came from Indiana and I am in Massachusetts. He just came out of a van filled with loose dogs … of course he had worms and gardia… but still love him and he is such a cutie 🥰. Paw race was easy to use , helpful and easy to use . I like the security around the purchase 🥳”
“Great experience, kept me well informed through the whole process. ”
“Super experience w/Pawrade, from the consult w/Don thru Dan's help and the Customer Service team we had a great experience despite a number of logistical challenges (not related to Pawrade or Breeder). Team was informative, responsive and flexible to a number of changes throughout the process. The brother, sister Yellow Labs we received are absolutely perfect. At their first Vet visit today, our long-time care provider, a Vet of 50 years, said these were the 2 most perfect litter mates he had seen in many years. Thank you.”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Pawrade was great in communication and a selection of adorable puppies. I love my puppy and he is so smart . So Pleased with him and your service! True Grit transport was not 5 stars. They had many delays due to weather but were not so forthcoming with updates. I asked for a picture of my dog one day when there was another delay and did not receive one. How hard is it to send a photo with a phone? He was supposed to arrive December 29th and I did not receive him until 11:30 at night Monday January 3. ”
“The process to purchasing my Shih Tzu puppy was a wonderful experience. If I was to purchase additional dog I will definitely use Pawrade.”
“Got Teddy (renamed Finn) yesterday! So in love! Working with Pawrade was very, very efficient. Quick response through text as well as phone! Would not hesitate to get another dog through Pawrade at all! Thank you so very much for an incredible experience! ”
“This experience has been amazing from start to finish. Getting Chelsia, now Mila, home was a process due to weather, but everyone involved was patient and kind. Chelsia did have an ear infection when she arrived, but the vet has her on the mend. 10/10 would definitely use Pawrade again.”
“I can't find the words to say what a great experience it was getting Rocco (Neo) thru you guys...Lara was there every step of the way...and Morgan what a great job finding people who care so much to deliver him to me...it was amazing. Rocco and I say THANK YOU!!”
“Really a great experience with Pawrade overall! Our new puppy is so adorable and healthy. Everyone we worked with at Pawrade made the experience easy, kept us well informed and didn't miss a beat when we had to change our plans from local pickup to delivery. I'd recommend Pawrade to anyone looking for a specific breed.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Perfect addition to our family!”
“Hello. I located Pawrade while searching for a great dane puppy. When I selected Ruby, there were contact numbers and such and Jennifer reached back out to me quickly. She was very helpful and we spoke on the phone. She guided me through the paypet portion and I felt very secure sending the money to you that way. A receipt and contract doc were provided to me immediately. After that, Lara contacted me and then Shannon. Very helpful, ladies! I can't tell you how helpful and reassuring you all are. I fell for a scam prior to dealing with you great folks, and this was a great experience. I couldn't be happier with my new puppy. I will continue to tell others about your above and beyond service. Thank you all!”
“All went as planned. Great service!”
“This puppy is uncontrollable. She bites hard and fights when I pick her up to put her harness on, play with her or basically anything I do. I realize that puppies need training and I have that scheduled, but this one is wild and mean. Of course, I spoke with the breeder and no refunds, so I'm out over $5,700. Her suggestion was holding her down until she submits and that's great if she doesn't bite your hand into shreds. I already have scars. I have had many puppies and she is clearly hyperactive. I would recommend that buyers beware of your service and your breeders. This is a NIGHTMARE! ”
“The experience with pawrade was outstanding!! From my first contact with my puppy concierge to her answering my many questions and then getting the puppy was amazing. Our little one was flown to us and that was a new experience for us and it was great!' I would buy another puppy from pawrade again for sure!! ”
“Very thankful for pawrade leading me to the breeder we wound up getting our new babe from. Would go through this process again ”
“We love our Bernese Mountain Dog puppy. She was delivered to us safely and is the sweetest girl ever! Thank you so much!”
“Overall great experience. A few kinks could be worked out but really happy overall.”
“There's no way I could have found an Australian Cattle Dog close to home. The Pawrade web-site solved that issue for me through a breeder in Missouri. Banjo was described as a spit-fire puppy which I find to be true. He also loves to be close to me—really into warm-hearted attention. I think we are a great match so far. ”
“They were thorough with all the preparations, puppy arrived less than 10 days after I started the process. Next time I want a puppy, I know where to go”
“A few hiccups along the way, but Pawrade staff was diligent and friendly, and made sure Cowboy made it to his furever home!”
“We absolutely love Marley. She is a wonderful addition to our family. She has settled in nicely, getting used to her new surroundings and learning new things. She is a very happy puppy and we are looking forward to watching her grow. Williams transport was a pleasure to work with and delivered Marley safe and sound and kept us informed the entire trip. I would recommend Pawrade to anyone who wanted to get a dog. Thank you so much!! Shari M & Don S ❤️🐾. ”
“Wonderful experience. Everything went to plan like you guys promised thank you so much.”
“ Don, Shannon, and Laura were amazing. It was a little bit nerve racking in the beginning but we had the best Nanny ever. She was amazing and kept in touch with me the whole time and took pictures of my new Baby. Great experience and I would do it all over again. Thank you Pawrade. Great Experience. We are in love with our new baby. Thank you for everything. Sharon”
“The process of everything was very simple and easy. Especially with the help of Don MacCord and Lara Bowen! I looked at previous reviews before submitting private info & sending large amounts of money for our beautiful puppy. This company helps us have my dreams come true with our English Bulldog! Thank you so much, we love her!”
“He is not the right dog for my situation. I'll contact the breeder as well.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
