“Our puppy arrived with parvo virus after not being vaccinated for it prior to travel, and had to be admitted to intensive care less than 24 hours after he arrived. Today marks day 5 of treatment and it's not guaranteed he'll pull through. We've received minimal response from Pawrade and it's shocking they would email for a review during such an emotionally stressful time. I'm hoping they'll reach out to help as we continue to do everything we can financially to try and save this puppies life”
Pawrade Reviews: 19,144 verified customer reviews from real families
Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
“This process was incredibly easy from start to finish, with a small glitch with the paperwork at the end, but not worth losing a star over. Everyone I talked to was helpful and informative, and OUR PUPPY IS PERFECT. Thank you.”
“I love my new chow chow , the experience was new too me , only problem I had was the time to receive gigi , everything else was good to go ”
“Absolutely outstanding communication and customer service! I highly recommend this service to anyone who's serious about getting a puppy that is from legit breeders. This company really cares about the well being of the puppies. Thank you to Pawrade's staff for all the hard work in making Chip a member of our family!”
“They entire process was seem less. Clear and speedy communication every step of the way until our new fur baby was hand delivered. ”
“She is so adorable. We love her so much. The bonding has already begun. She is very happy in her new home. ”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Our puppy is amazing! The breeder did a wonderful job socializing her. Any questions we had they answered and she was hand delivered to us. We couldn't imagine things without her now!”
“I was skeptical of adopting a puppy online as there are so many scammers out there. The local shelters didn't have the kind of dog we hoped for, there were no legitimate seeming breeders in the area, and I would never do Craigslist. I am so happy to have found Pawrade. It was a legitimate company I could verify. The staff answered questions directly and did not push or rush any decision. I could pay with my credit card, and the contract was comprehensive. We got a lot of advice on how to best care for our new puppy, and it is clear that the health of the animals is the number one priority, not transactions. The delivery service was great also, with regular updates and real time GPS tracking. There was not a single surprise or added charge after the fact. Pawrade is the safest and best option if you are in the same situation as we were. We just took our new family member to the vet and they said he was in excellent health. Thank you!”
“Pawrade, and Furr Babies Transport were terrific; highly recommended.”
“The entire process was very smooth and communication was quick and easy. The thoroughness of the website docs and app made me confident that it was legit and I was going to get my cute puppy. ( beware lots of scam puppy sites out there). Our corgi puppy is healthy, happy and amazing! Would definitely recommend if you can't find the dog you are looking for locally ”
“We had such an amazing experience with Pawrade, it was an extremly smooth process. Sent in the adoption paperwork and our new puppy Hunter was here with us exactly one week later. Pawrade has great customer service, always lightning fast responces! Thank you so much, we love our new puppy 🐶 ❤ ”
“I love my new puppy. He has been such a good and sweet puppy every moment I've had him so far. Much kudos to the Pawrade team for keeping the lines of communication open every step of the way. This was one of the most easy and efficient processes. ”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
“Communication” — because it’s never just you and a breeder.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
A strict health protocol is why “arrived healthy” shows up so often.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
We prepare the family, not just the puppy.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Great communication throughout the entire process from Pawrade. Very quick responses at all hours of the Day. Very professional. Pickup from the breeder went very smooth. 10/10 recommend! ”
“Pawrade did a great job with the whole process. They handled all the paperwork and other things and made it easy for us to get our pup home. They also work with other agencies to provide the best care and smoothest transition. I would recommend them to anyone looking for a furry companion for their family. ”
“We are enjoying getting to know Joe and Cassandra. We love them. The experience with Pawrade was outstanding. ll questions answered. Easy transition. We would recommend the highly. Merry Christmas and Happy New Year and Thank You everyone!!”
“My puppy is an absolute sweetheart. My only concern is that I do not know how to activate his insurance that came with his purchase. I would love assistance with this at someone's earliest convenience. ”
“Puppy is 21 weeks and is not house broken and has no commands. Dog was delivered having intestinal worms from Breeder. I would not recommend this Breeder or the website in the future.”
“Good concept, should have been one point of contact - bad experience ”
“Good customer service and walked me thru the whole process of getting my puppy home to us. Thank you to the whole PawRade team! ”
“Darla is doing very well. Her vet check was good. Your staff is professional. Knowledgeable and caring. We are very pleased. She completes our family. I highly recommend pawrade...Thank you ”
“Sarah gave updates along the travel sent me some pictures was very concerned about her charges ( puppies ) and made sure she got here safe and sound. Very friendly and considerate”
“Smooth process very professional and making sure every puppy is put in the right hands. Will definitely be choosing another puppy in the future!”
“We are so satisfied with how Pawrade handled the sale and purchases of our two new puppy Shi-poos. Everything went so smoothly. The delivery was great and the caretakers were wonderful with our puppies. I would recommend Pawrade highly as well as the transportation service.”
“Amazing experience! Right from the start the communication was thorough and excellent and any questions were answered very timely!!! It took away any of the anxiety I thought we would have going through this process! ”
“Everyone at Pawrade made this experience terrific for us and "Charlie the Poo-Ton". He came to us clean, happy and quickly. All our questions were answered same day and completely. He arrived with more "papers" than our prior dogs obtained elsewhere. We love him so much we are thinking of buying his brother still at the breeder. Thanks to everyone at Pawrade for making this an easy process to add another family member. Scott and family”
“100% recommend Pawrade. ”
“I was aided throughout the entire process. All those involved cared about me and the puppy(Holly) Thank you for such a wonderful team!”
“Impressed by the professionalism of the staff. We encountered some major hurdles that were eventually overcome. If there's one negative we would comment on, at times it seemed like there were just too many people involved. We were often not sure who to contact. Sometimes info communicated to one person would not be known by another. We recommend that Pawrade designate one or at most two contact reps to communicate with customer. ”
“From start to finish the staff has been very helpful. Williams transport was very friendly and kept me up to date with the delivery time.”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade reviews: what customers say about finding a puppy here
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Why Pawrade reviews read the way they do
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.


