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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 284 of 337 · newest first
Verified · Dec 26, 2021

“Our puppy arrived with parvo virus after not being vaccinated for it prior to travel, and had to be admitted to intensive care less than 24 hours after he arrived. Today marks day 5 of treatment and it's not guaranteed he'll pull through. We've received minimal response from Pawrade and it's shocking they would email for a review during such an emotionally stressful time. I'm hoping they'll reach out to help as we continue to do everything we can financially to try and save this puppies life”

Response from PawradeDallas - we have been in touch with you already to support you and your puppy through our comprehensive health guarantee. Please know the review emails are automated and are sent to every buyer post delivery, this ensures we receive a fair rating for our services. Our support doesn't end with the delivery of your puppy, we will continue to be here to ensure Woody is happy & healthy.
Dallas P. · Morgan Hill, CA
Verified · Dec 26, 2021

“This process was incredibly easy from start to finish, with a small glitch with the paperwork at the end, but not worth losing a star over. Everyone I talked to was helpful and informative, and OUR PUPPY IS PERFECT. Thank you.”

Virginia W. · Sheffield, MA
Verified · Dec 26, 2021

“I love my new chow chow , the experience was new too me , only problem I had was the time to receive gigi , everything else was good to go ”

Frank M. · Los Angeles, CA
Verified · Dec 26, 2021

“Absolutely outstanding communication and customer service! I highly recommend this service to anyone who's serious about getting a puppy that is from legit breeders. This company really cares about the well being of the puppies. Thank you to Pawrade's staff for all the hard work in making Chip a member of our family!”

Travis F. · Orlando, FL
Verified · Dec 26, 2021

“They entire process was seem less. Clear and speedy communication every step of the way until our new fur baby was hand delivered. ”

Alyssa A. · Easton, MA
Verified · Dec 26, 2021

“She is so adorable. We love her so much. The bonding has already begun. She is very happy in her new home. ”

Susan H. · Michigan
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Dec 25, 2021

“Our puppy is amazing! The breeder did a wonderful job socializing her. Any questions we had they answered and she was hand delivered to us. We couldn't imagine things without her now!”

Sarah A. · Knoxville, TN
Verified · Dec 25, 2021

“I was skeptical of adopting a puppy online as there are so many scammers out there. The local shelters didn't have the kind of dog we hoped for, there were no legitimate seeming breeders in the area, and I would never do Craigslist. I am so happy to have found Pawrade. It was a legitimate company I could verify. The staff answered questions directly and did not push or rush any decision. I could pay with my credit card, and the contract was comprehensive. We got a lot of advice on how to best care for our new puppy, and it is clear that the health of the animals is the number one priority, not transactions. The delivery service was great also, with regular updates and real time GPS tracking. There was not a single surprise or added charge after the fact. Pawrade is the safest and best option if you are in the same situation as we were. We just took our new family member to the vet and they said he was in excellent health. Thank you!”

Jason L. · Shelton, CT
Verified · Dec 25, 2021

“Pawrade, and Furr Babies Transport were terrific; highly recommended.”

Wren Y. · Huntersville, NC
Verified · Dec 24, 2021

“The entire process was very smooth and communication was quick and easy. The thoroughness of the website docs and app made me confident that it was legit and I was going to get my cute puppy. ( beware lots of scam puppy sites out there). Our corgi puppy is healthy, happy and amazing! Would definitely recommend if you can't find the dog you are looking for locally ”

Jami K. · Eugene, OR
Verified · Dec 24, 2021

“We had such an amazing experience with Pawrade, it was an extremly smooth process. Sent in the adoption paperwork and our new puppy Hunter was here with us exactly one week later. Pawrade has great customer service, always lightning fast responces! Thank you so much, we love our new puppy 🐶 ❤ ”

Krystal G. · Chino Hills, CA
Verified · Dec 24, 2021

“I love my new puppy. He has been such a good and sweet puppy every moment I've had him so far. Much kudos to the Pawrade team for keeping the lines of communication open every step of the way. This was one of the most easy and efficient processes. ”

Kris S. · Miami, FL
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Dec 24, 2021

“Great communication throughout the entire process from Pawrade. Very quick responses at all hours of the Day. Very professional. Pickup from the breeder went very smooth. 10/10 recommend! ”

Mike K. · Buffalo, NY
Verified · Dec 24, 2021

“Pawrade did a great job with the whole process. They handled all the paperwork and other things and made it easy for us to get our pup home. They also work with other agencies to provide the best care and smoothest transition. I would recommend them to anyone looking for a furry companion for their family. ”

Lars S. · Waynesville, NC
Verified · Dec 24, 2021

“We are enjoying getting to know Joe and Cassandra. We love them. The experience with Pawrade was outstanding. ll questions answered. Easy transition. We would recommend the highly. Merry Christmas and Happy New Year and Thank You everyone!!”

Donna N. · Tewksbury, MA
Verified · Dec 24, 2021

“My puppy is an absolute sweetheart. My only concern is that I do not know how to activate his insurance that came with his purchase. I would love assistance with this at someone's earliest convenience. ”

Nazareen P. · New Rochelle, NY
Verified · Dec 23, 2021

“Puppy is 21 weeks and is not house broken and has no commands. Dog was delivered having intestinal worms from Breeder. I would not recommend this Breeder or the website in the future.”

Response from PawradeRochelle, pups do not come fully trained, some pups may be more more advanced than others but will require work when they transition to their new environment. We will be happy to support you with our Health Guarantee and Pet Insurance to eliminate any parasites. We educate each and every customer and you should have been made aware, that a puppy's immune system is not fully developed and requires de-worming as normal, regular puppy protocol. You will continue to administer de-wormers as normal protocol. Pups may acquire parasites literally anywhere and everywhere. This is not an indication of poor breeding or anything other than the puppy being alive and exposed to the environment and life.
Rochelle D. · Annapolis, MD
Verified · Dec 23, 2021

“Good concept, should have been one point of contact - bad experience ”

Tobey O. · Vashon, WA
Verified · Dec 23, 2021

“Good customer service and walked me thru the whole process of getting my puppy home to us. Thank you to the whole PawRade team! ”

Joseph J. · Lakewood, CA
Verified · Dec 23, 2021

“Darla is doing very well. Her vet check was good. Your staff is professional. Knowledgeable and caring. We are very pleased. She completes our family. I highly recommend pawrade...Thank you ”

Jacqueline S. · Port Jefferson Station, NY
Verified · Dec 22, 2021

“Sarah gave updates along the travel sent me some pictures was very concerned about her charges ( puppies ) and made sure she got here safe and sound. Very friendly and considerate”

Leland A. · Rancho Cordova, CA
Verified · Dec 22, 2021

“Smooth process very professional and making sure every puppy is put in the right hands. Will definitely be choosing another puppy in the future!”

Juan D. · Big Spring, Texas
Verified · Dec 22, 2021

“We are so satisfied with how Pawrade handled the sale and purchases of our two new puppy Shi-poos. Everything went so smoothly. The delivery was great and the caretakers were wonderful with our puppies. I would recommend Pawrade highly as well as the transportation service.”

Donna N. · Tewksbury, MA
Verified · Dec 22, 2021

“Great experience!”

Christina S. · Denver, CO
Verified · Dec 22, 2021

“Amazing experience! Right from the start the communication was thorough and excellent and any questions were answered very timely!!! It took away any of the anxiety I thought we would have going through this process! ”

Dawn G. · Fulshear, TX
Verified · Dec 22, 2021

“Everyone at Pawrade made this experience terrific for us and "Charlie the Poo-Ton". He came to us clean, happy and quickly. All our questions were answered same day and completely. He arrived with more "papers" than our prior dogs obtained elsewhere. We love him so much we are thinking of buying his brother still at the breeder. Thanks to everyone at Pawrade for making this an easy process to add another family member. Scott and family”

Scott B. · Franklin Lakes, NJ
Verified · Dec 22, 2021

“100% recommend Pawrade. ”

Kellie E. · Dakota Dunes, SD
Verified · Dec 22, 2021

“I was aided throughout the entire process. All those involved cared about me and the puppy(Holly) Thank you for such a wonderful team!”

Alice E. · Clarksville, TN
Verified · Dec 22, 2021

“Impressed by the professionalism of the staff. We encountered some major hurdles that were eventually overcome. If there's one negative we would comment on, at times it seemed like there were just too many people involved. We were often not sure who to contact. Sometimes info communicated to one person would not be known by another. We recommend that Pawrade designate one or at most two contact reps to communicate with customer. ”

Jeff & Crystal Zinn · Orleans, MA
Verified · Dec 22, 2021

“From start to finish the staff has been very helpful. Williams transport was very friendly and kept me up to date with the delivery time.”

Eamonn D. · San Jose, CA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.