Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I am so appreciative of the Pawrade team for so many reasons. From the very beginning, they were very pleasant, supportive, and thorough during the entire process of me receiving my baby Brody. He is an amazing, loving and beautiful puppy and we are very happy that he is now part of our family. Thank you Pawrade team so much for everything and trust me, HE IS VERY MUCH LOVED! 🥰❤️😍🐾”
“Entire process from beginning to end was above exceptional. Beth, Lara were excellent with communicating with me even with my constant emails. All emails were answered immediately. The communication with Puzzle Pieces carriers was also outstanding. Lisa kept me informed of their travel location, how Millie, now named Pippi Jeanne, was doing and even sent me pictures of my new baby girl. I am beyond pleased and my heart is full. ❤ Thank you isn't enough but THANK YOU again!!!”
“The puppy was very well took care of she made a long trip from Oklahoma to North Carolina and was playing right from the start she has shown absolutely no effects from her long trip ”
“The process in adopting Nala was very smooth and everyone that worked at Pawrade was very responsive and helpful! MY friend had recommended Pawrade when she adopted her dog and I would probably do the same to anyone who was looking to adopt a dog.”
“If you're looking for a new fur baby! Pawrade is awesome! They are with you every step of the way. They answer all of your questions and keep you updated throughout the whole process. Highly recommended! ”
“An AMAZING experience getting my new puppy Pawrade made the process SO SEEMLESS my pups came from Texas to my doorstep in Florida and a team member was in contact the entire time via messages and calls to keep me posted the pup is healthy and loves his new home!!”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“Thanks so much she is amazing!!!!”
“Everything went smoothly. Of course, since we received Layla at 9pm last night, we had to wait to notify MetLifePets and the Vewt until this morning. All went well. Thank you...”
“1st time pet owner very satisfied with Pawrade. Ryan is perfect addition to our family. His personality is just amazing. My kids love him! Thank you.”
“Great service from start to finish. All steps went as planned during the adoption of our new puppy. Thank you!”
“Pawrade was a great place to adopt a new puppy! They were really responsive and good at answering any questions I had. Also very accommodating! ”
“Transfer process after "the sale" could be better”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“Overall, the experience was good and I have a very happy, healthy and energetic puppy. Only thing I would have done differently was picked him up myself over using the delivery service. There were large communication gaps when it came to delivery that were a little scary because I'd never used a service like this before. If there was a way to improve communication between the Pawrade representatives and the delivery people that would improve the experience exponentially. I love my lil pup though, he's amazing!”
“Wonderful Company, from the time we were interested in our puppy to the time he was delivered to our front door everyone associated with Pawrade, ( Breeder, Lisa with transportation) are WONDERFUL!!!! I would highly recommend Pawrade.”
“Everything went super smooth. Great service!”
“Willow is an amazing puppy she is sweet,affectionate ,playful and was worth waiting for.The gentleman Joey who helped us was so helpful .THANKYOU so much for the newest member of our family.”
“We love our puppy - she arrived happy and healthy. Y'all do a good job, just one thought: maybe you could pare down the process and send fewer emails and texts. I found it very confusing. ”
“My wife has been watching her mother, currently 92 years old, for the last 6 years. Her mother suffers from dementia and does not communicate very much. My wife was living with her and had a sister that relieved her two days a week. She has become extremely lonely and needed love more than anything else. She now has that love in the form of Katie, aka. AVA. This little Maltipoo that you introduced us too is truly a fountain of love. My wife has been crying from happiness for the last three days. As a result of the many stories of people being victims of fraud I was very afraid. I had nothing to worry about the puppy was perfect and delivered to our front door. Thank you!”
“Ralph is settling in well! He arrived happy and healthy”
“Absolutely in love! Thank you for the smooth transition.”
“My family loves Gucci. We really appreciated all the hard work and effort that was put in to help ensure we received Gucci. Although there were a few bumps on the road, literally, Gucci made it safe and we are very happy. Our nanny delivered him safely and we are overjoyed with emotion and happiness. I would recommend Pawrade to anyone looking to get a pup, you guys are the best. ”
“I love me new little guy... He was as promised very sweet and well adjusted To people you could tell he came from a loving breeder. This was the first time every buying a puppy this way. I have to say I was a little worried, but the staff answered every question. The Delivery service was sweet and kind as well. I will use and recommend pawrad from now on....”
“A bit unusual to buy a puppy this way - never before have I "ordered" online -site unseen - but things went like clockwork and we are very happy - ok only 5 hrs into dog ownership - but love at first site. Very responsive team - thanks Lindsey and Renee ”
“Five star service. Only complaint in the upload of documents. Some are through pet pay which on a mobile phone you cannot upload documents. Some documents are uploaded through parade emails which seemed to work. This is most likely operator error on my part. All in all a good job. New puppy is very happy.”
“Easy and fast process throughout the entire time! Would highly recommend for anyone looking for a new puppy; whether it be for new owners or looking for another addition. ”
“Very nice people. We are very happy with our puppy. She's a joy. ”
“Hi, The dog is wonderful and my lack of stars has nothing to do with your service to date. My only issue is that he arrived with both an eye and ear infection. The vet had to put him on a 10 day antibiotic course. There is no way those infections could have progressed to such a bad level in the 24 hours we were together before the vet visit. All over the site are mentions of your health guarantee so that was very disappointing. Thank you, Bernadette”
“We are very happy with our new pup. Every thing has been excellent. You make it a pleasure to work with. Thank you for our new fur baby, he brings a smile to our hearts!”
“It was a very good experience from start to finish. ”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
