Home / Customer Reviews
Customer reviews

Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
With photos 10,098 All reviews 19,144
Page 285 of 337 · newest first
Verified · Dec 21, 2021
Grace · Poodle, Toy

“Communucation for the most part was excellent. Some moments of silence while asking detailed questions. Just so you know, little Grace is the sweetest little girl (4 1/2 mo, 6 1/2 lb). Jeremy, the person who delivered her by ground transportation was superb. I would give him 5 stars, although I've given you an overall rating of 4 stars. Grace is (finally) sleeping on my bed by my side now. I'm exhausted. She definitely has go-go-go puppy energy; exploring her new surroundings, sniffing and chewing (with my constant redirection) everything. Thank you for doing what you do. It's an EXCELLENT service for getting new dogs to their new homes. Straight up. No drama. No complications. Thanks. ”

Arleen S. · Coventry, CT
Verified · Dec 21, 2021
Marco · Malti Poo - Maltipoo

“they will stay with you even after you get your puppy....”

Gavin A. · Middle River, MD
Verified · Dec 21, 2021
Klaus · Havanese

“We had never bought a dog this way before. Everyone was very kind, patient, and available to help us through the process. It went very smoothly and everyone was thorough with reassuring us, with questions we had. So happy to have our puppy home for the holidays. The driver was even so gracious to get him here before the holiday.We felt it was a very loving and caring site. Our puppy is adjusting well to his new home. Happy holidays to everyone! Thank you ever so much. Take care, safe travels, & happy trails 😊”

Gail & Bob M. · Warren, RI
Verified · Dec 21, 2021
Connor · Cavalier King Charles Spaniel

“Pawrade is a great service but because of high demand the pampered delivery was not so pampered. My puppy shared a crate with another puppy. I hope this will be OK. ”

Response from PawradePhillip, it's actually quite common to let littermates share a crate during travel as it makes their trip less stressful. We wish you a lifetime of memories! Thanks for putting your trust in Pawrade!
Phillip B. · Malden, MA
Verified · Dec 21, 2021
GoGo · Miniature Pinscher

“I highly recommend using Pawrade, it eliminates the fear of getting scammed. I was almost scammed before when I tried to purchase a puppy on my own and with Pawrade's Better Business Bureau's rating of A+ I decided to try them and I'm so glad I did! Sarah was amazing at getting right back to me and communicated back and forth with me until I was able to pick my dog up (about 2 weeks after I purchased him). Thank you so much to everyone at Pawrade! I love my little Blaze (formally Go-Go) so very much! ”

Jennifer F. · Albany, NY
Verified · Dec 21, 2021
Leo · Bernedoodle

“Pawrade was amazing to work with. From the moment of our first inquiry and interaction to the drop off of our puppy Pawrade was top notch in their communication and their transparency with the entire process. We would highly recommend working with this company to find your next new pet!”

Stephanie B. · Flagstaff, AZ
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Jump to more reviews
Verified · Dec 20, 2021
Bentley · Dachshund

“Thank you so very much for everything! I wasn't sure how this would all play out but our puppy got here safe and sound just in time for Christmas ”

Chris O. · Port Reading, NJ
Verified · Dec 20, 2021
Woody · Yorkiepoo - Yorkie Poo

“Super easy and smooth transaction! I love my new baby! ”

Eirini L. · Norwood, MA
Verified · Dec 20, 2021
Tinkerbell · Shih-Poo - Shihpoo

“I found my new furbaby with Pawrade, and can't be happier. Staff was great, and handled all the hiccups that occurred with great care, and to my satisfaction. Thank you Tina and Morgan! Mary Kay”

Mary K. · Reno, NV
Verified · Dec 20, 2021
Opal · Beagle

“Amazing thank you she is adorable and she came super fast”

Ashley A. · Heber City UT
Verified · Dec 20, 2021
Millie · French Bulldog

“EXCELLENT ALL AROUND EXPERIENCE!! ”

Pete F. · Endicott, NY
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Meeting at the airportMeeting at the airport A doorstep deliveryA doorstep delivery First minutes at homeFirst minutes at home
Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡
The Puppy Guide (PDF) →Health Guarantee →Blog & guides →

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Dec 20, 2021
Brock · Springerdoodle

“Brock arrived safe & sound”

Barb W. · Milliken, CO
Verified · Dec 20, 2021
Toots · Yorkshire Terrier - Yorkie

“Happy to get my new puppy - Honey, (was Toots). The preliminary arrangements went well and I was able to get my pup delivered in less than a week from selecting her. My only complaint is the details for getting things completed - insurance, health guarantee, visit with vet - it all seems unnecessarily restrictive as though they were trying to have me miss out on the insurance and guarantee. But, all in all, a good experience.”

Jane R. · Boston, MA
Verified · Dec 20, 2021
Sandy · Australian Shepherd

“I loved the experience. My one complaint is the short time period to get a Well Visit with a vet, it is impossible to get an appointment within 72 hours in this area with the short notice of specific arrival date.”

Susan W. · Westford, MA
Verified · Dec 19, 2021
Teacup Kevin · Yorkshire Terrier - Yorkie

“Very courteous and willing to help! Sarah is a dynamo and also very patient with my mood swings, lol!”

Stephanie E. · Astoria, NY
Verified · Dec 19, 2021
Candy · Beagle

“THANK YOU, THANK YOU, THANK YOU! I can't say enough about the service provided by Pawrade...you guys were off the charts & of course I'm just loving my gorgeous Candi [I spell her name with an i]! Again, thank you...job well DONE!!”

Earl H. · Forestville, MD
Verified · Dec 19, 2021
Magnolia · Poodle, Toy

“Very pleased with how happy and healthy our pup arrived! Great customer service since day one! Magnolia (now named Latte) was the only thing missing in our family. Thank you guys for helping us find our missing piece!”

Jung L. · Hoschton, GA
Verified · Dec 19, 2021
Penelope · Corgi, Pembroke Welsh

“Pawrade was great to deal with - excellent communication throughout the whole process.”

Pamela L. · New Castle, DE
Verified · Dec 19, 2021
Max · Schnauzer, Miniature

“Puppy seems healthy and playful. Customer service was very good. I still question the "no mills" stuff, though, for various reasons.”

Jaison N. · Washington, DC
Verified · Dec 19, 2021
Brave · Frenchton

“Intense adoption process, but that's good. A lot of instructions to abide by. I liked that cuz it shows the people do care and want to get the pup to a good and loving home. ”

Keri B. · Denver, CO
Verified · Dec 19, 2021
Winter · Labradoodle

“Great transaction - lots of communication - We love the new addition to the family!”

John W. · Columbia, MO
Verified · Dec 18, 2021
Thomas · Poodle, Miniature

“My puppy turned out to be even better than on the picture and the price was modest . What I wish was better about the website : You don't know even approximate location of the puppy until you go through with an order , the delivery cost was really high and the price was only given to me next day after I placed the order. So I had to fly across the US from California to Indiana to get my furry ball of happiness. ”

Valeriy B. · San Bruno, CA
Verified · Dec 18, 2021
Minnie · American Pit Bull Terrier

“Pawrade made the process very comforting and easy. After seeing a lot of scammer sites, we were very discouraged but pawrade associates kept in constant contact through out the process. Our new puppy is home and we are so happy. Thank you pawrade”

Josh C. · Manchester, CT
Verified · Dec 18, 2021
Britain · Schnauzer, Miniature

“At first I was nervous about the transaction over the internet, however it went well once the ball started rolling. I love my new edition. The people at Pawrade made my Christmas come true!! The Breeder was awesome!! ”

Melanie W. · Memphis, TN
Verified · Dec 17, 2021
Sadie · Golden Retriever

“Everyone was so helpful. There was plenty of information during the whole process - I never had to wonder what was happening.”

Jennifer M. · Citrus Heights, CA
Verified · Dec 17, 2021
Max · Dachshund

“Everything went smooth sailing to picking a dog out to actually getting to hold him. Every one is great here!”

Leslie P. · Staten Island, NY
Verified · Dec 17, 2021
Trevorton · Mastiff

“Wayland (Treverton) has settled in quite well. He has brought the light back into our home. We lost our dog Zeus Shakespeare in August 2021. Wayland is like his little brother. Thanks to the staff, breeder, transporters”

Nkem C. · Chanhassen, MN
Verified · Dec 17, 2021
Camila · Shiba Inu

“Overall had a great experience. However sometimes there was a lack of communication. I would just call and ask any and as many questions as I had and they were fully supportive and understanding. We received our puppy about 1.5 weeks after purchase by air travel(plane). She's a beautiful puppy and can't wait to show her the best of life! Thank you Pawrade/petpay for our Christmas present this year! ”

Dawn W. · Newark, CA

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.

Meet our team Customer videos Browse puppies