Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.
Verified reviews
Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
“I cannot tell you how pleased I am with Pawrade. They are so helpful and wonderful to work with. And I might add my breeder was great also. Thank you soooo much.”
“We are so very happy with our pup. Healthy, full of energy, and a beautiful dog.”
“Excellent experience from start to finish. Great customer service! Love my beautiful healthy Pixie! ”
“I found Honest, caring people who truly made Tristan's homecoming really special! Beth helped with answering all questions and was patient with me in choosing my puppy! Shannon took care of the travel arrangements where everything went smoothly. Renee educated me with all details that was expected for me to get done in a timely manner. Very friendly staff. Easy process and we are in love with Tristan. I will definitely use Pawrade again! Thanks to you all!”
“Was an amazing experience . We love our angel girl ! ”
“One of the best experience and decision I've ever made….!!!!! knowing that there are a lot of scammer out there but I have to say this is 10000000% legit Everyone from customer service ,transporting team to the management are on top of their game they made me feel like I could trust them and on top of that they made it possible to my puppy for Christmas Eve and they got to me on time… much respect for everyone that made my family's Christmas magical…!!!!!! LISTEN TO ME IF YOU WANT A LEGIT WEBSITE TO FIND A PUPPY NOT NO PUP MILL FARM BUT THE REAL DEAL MAKE THE SAME Decision I MADE AND GET YOUR PUPPY ON PAWRADE FAST AND EASY PROCESS SO DONT Hesitate AND GET YOU AND YOUR FAMILY A PUPPY”
Independent, third-party reviews. We can reply; we can’t edit or remove.
“The process was very professional. Lara answered all of my questions and made us feel confident we were going to get Fiona to her new home without any problems. I would definitely recommend Pawrade to friends looking for a new puppy!”
“Bran is the perfect puppy. She's so well behaved and easy going. She's playful and quiet. When she does bark, it's so cute. She's not a picky eater and she came semi potty trained. Her coat is so soft and healthy. You can tell her genes were carefully chosen. Thank you!”
“Coco, now Angel is wonderful! She is a happy and playful puppy and loves to snuggle. My experience with Pawrade and Petpay has been fantastic.”
“We just love our new puppy. He is the best. The transaction was very simple and pleasant. Would recommend. ”
“We had a positive experience with Pawrade. The team kept us updated from the moment we purchased our puppy all the way through her plane ride to her new home. They sent us a picture of Willow(now named Lola) when they were changing planes. We love our new adorable addition and would recommend Pawrade for anyone looking for a new puppy.”
“Max is healthy and full of spunk.”
Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.
Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.
You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.
You, the breeder and your Concierge in one thread — every message logged.
Meet the breeder and the puppy live. Calls are recorded and kept on file.
A real person, daily 9AM–11PM EST. Calls are recorded and retained.
Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.
Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.
A full physical of the actual puppy — not the parents’ paperwork.
Recorded on the Veterinary Health Report and reviewed by our Health First team.
A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.
Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.
3 years included, extendable to 10 — run by PetPay, not the breeder.
A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.
Supplies, first 72 hours, potty and crate basics — sent before arrival.
We ask every family to see their own vet within three days, and explain why.
Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.
Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.
“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”
“The process was very good and pawrade stayed in constant communication with us as our dog was transported to us. We are very pleased with how it turned out! ”
“Everything went great from when I decided on what puppy I pick, (Great Dane I name Maximus) everything was done perfectly all the way to Maximus was delivered to me.. The puppy transport was excellent and update me on there location and how my puppy was doing.. I would highly recommend to anybody ready to get a new puppy ”
“Great service. We where originally supposed to get our puppy Dec 17. He was extended to Dec 23. We did get him at Christmas morning at 5 am. ”
“He's the cutest thing ever. We love our fur baby. And he got here so fast. He made it in time for Christmas. And boy did Santa leave him so many toys. 🥰”
“Was a wonderful way to purchase the exact dog I wanted. ”
“Pawrade did an awesome job with helping us find our new pup Archy (formerly known as Dennis). The communication was smooth at every step. Thanks for your help!”
“Pawrade does a great job making sure you are comfortable during the process. They answered all of my questions!”
“We are EXTREMELY happy with Sue. Pawrade, Petpay and the courier service did a wonderful job all the way through the purchase and delivery process. Sue arrived healthy and happy. She and Genevive the cat are getting along quite well. We would not hesitate to look for another dog thru Pawrade again and will be happily recommending them to other people who may be looking for a new fur baby.”
“You made the whole process of getting a new puppy easy!!! Thanks for your guidance. ”
“The experience was great Pawrade walks You through the process answered the questions and Hank who was Reml is the best dog.”
“We are so pleased with our new puppy! Pawrade made the whole process easy and were there to answer all of our questions! ”
“What a wonderful service/experience. The breeder went above and beyond and delivered our new puppy on Christmas Eve. Our vet said the puppy is fine and complimented the quality of the paperwork and your reputation. We're a happy customer”
“Overall very good. Helpful with all my questions from start to finish. And Jai is amazing. Beautiful happy pup.”
“Best experience ever! Excellent service, they will email and call you and explain every single detail of process will keep you informed and updated . As a first time puppy buyer i was very nervous and anxious about whole process, delivery , feeding! Staff is simply amazing! Extremely helpful. Couple that delivered our puppy they were very nice and friendly too! Thank you pawrade for our little Poofik the Joy :)) ( formerly Wilson)”
“This was the best thing I could have ever done. I bought my dad Mia and I live in California but my parents live in Va. and she was delivered right to the front door . Such a great process & such a beautiful puppy. Beth & Sandra both were so helpful throughout this transition. I definitely would suggest anyone wanting a puppy to go through this site. I'm grateful & thankful.”
“Our experience was great, well beyond expectations, thanks Pawrade. ”
“Great experience, good communication and always was able to get answers to my questions quickly. Thanks again, super happy with our new puppy!”
*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.
Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.
Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.
Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.
Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →
Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.
