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Pawrade Reviews: 19,144 verified customer reviews from real families

Happier pups. Brighter tomorrows. ♡

Real families, real puppies, real homecomings — collected after delivery from verified Pawrade customers. This is what happens when a puppy is examined by a licensed veterinarian before it travels, a named person walks you through every step, and the breeder is paid only once your puppy is home.

Trustpilot Excellent · 4.7 out of 5Based on 7,500+ independent reviews →
PawradeVerified reviews Grade A+ · 96.6% satisfactory19,144 Pawrade customer reviews, collected after delivery
A+Grade
Satisfactory score
96.6%
4.7 / 5· 19,144 verified
515,937 · 83.2%
41,945 · 10.2%
3604 · 3.2%
2237 · 1.2%
1421 · 2.2%
Independently rated Excellent on Trustpilot →
Page 288 of 337 · newest first
Verified · Dec 9, 2021

“Great interaction with Parade, I recommend them to anyone looking for a puppy. Our concierge, Dan, was always available to answer questions in a very timely manner. There was no pressure while we were deciding, and once we did we were put in contact with our breeder who made sure we felt prepared to bring Ina home. Ina is a sweet girl who came already crate trained and mostly potty trained even at 11 weeks old! She has fit right in with our family and we are so happy to have her.”

Sarah A. · Williamsburg, VA
Verified · Dec 9, 2021

“Every single person I talked to at Pawrade was quick to respond to any question I had via text, calls, emails. Good communication among all involved. Reliable company.”

Jill K. · Sandy, UT
Verified · Dec 8, 2021

“The whole process of getting our new dog Skipper (aka Cayden) was very well managed and smooth. We couldn't be happier with the process and look forward to many years of joy with our new puppy.”

Gilbert K. · Bedford, MA
Verified · Dec 8, 2021

“The whole process with Pawrade was incredibly efficient. The staff is helpful, responsive, and personable. While we could have chosen to get a puppy from a local breeder, we felt more peace in knowing that the breeders in partnership wit Pawrade meet high standards for breeding healthy and well-cared for animals. Thank you so much for helping us add to our family!”

Tiffany M. · Apex, NC
Verified · Dec 8, 2021

“What a wonderful experience!! I want to thank Paul, Lindsey,Morgan, April and Leah for working so hard. I just love my new puppy so much!!!!”

Jeannette E. · Fair Oaks, CA
Verified · Dec 8, 2021

“We absolutely love her! The process was super easy ”

Lisa S. · Jacksonville, FL
More reviews below · skip ahead But first — a puppy with a health care system? Ours have one. ♡ Skip to reviews ↓
Why the reviews read like this
Most people never knew a newborn puppy could have proactive health care. Ours do.
Our Process →
Screened breedersEvery one vetted and signed to the No Puppy Mill Pledge before a puppy is listed.
Vet exam before travelA licensed veterinarian examines the actual puppy; findings are shared with you before the trip.
A named advocateThe Lois, Shannon, Jason and Tara in these reviews are real people on our team.
Paid on deliveryThrough PetPay, the breeder isn't paid out until your puppy is in your arms.
Trustpilot
Don’t just take our word for it — read us on Trustpilot too.

Independent, third-party reviews. We can reply; we can’t edit or remove.

4.7 Excellent TrustScore 4.7 out of 5 · based on 7,500+ independent reviews Independent platform Can’t be edited or removed Our team replies See all 7,500+ on Trustpilot →
Verified · Dec 8, 2021

“Everything was great so happy to have Gabriella home with us”

Jamie Q. · Middletown, CT
Verified · Dec 8, 2021

“Desi is great. Initially the communication was good with the representatives of Pawrade, but that did not hold off. It took entirely long to get the pup. But I am happy to have him now. ”

Stacey M. · Lafayette Hill, PA
Verified · Dec 7, 2021

“Very professional service. Everyone was super helpful and guided me through the process.”

Rizza H. · Alameda, CA
Verified · Dec 7, 2021

“Everyone we worked with at pawrade was eager to help us with our dog. They answered all of our questions and made us feel comfortable with an online purchase. This is a first for us. A couple of items for improvement. First. It would have been better to have only dealt with one person through the whole process vs. having different people contact us at each step. Second. We were given Wichita as the location early in the process then were given the breeders information 24 hours before pick up. We understand the need to protect the breeder but we found out on the road that we had booked lodging 3 hours past the actual location. We were able to change our reservation to a closer city but still lost money on the first room as it was inside of the cancellation policy when we found out. ”

Kenneth B. · Humboldt, TN
Verified · Dec 7, 2021

“Pawrade has been absolutely awesome in helping me in the whole process of getting my first pup. Their customer service, billing, transportation service teams has all been very helpful and eager to help. I'm really happy with Pawrade as a service and would recommend it to everyone without a shred of doubt.”

Avi D. · Bala Cynwyd, PA
Verified · Dec 7, 2021

“The transaction was great and my kids (I have 5 of them) are all absolutely in love with the puppy who's name is now Ovi. Five stars for dealing with Pawrade. However, Ovi came with worms and the vet says he's underweight. He's also dehydrated and very lethargic. He wont drink water nor chicken broth. We can't get him to drink no matter what we try. We may have to bring him back to the vet again later today. ”

Gabriel S. · Lawrence, NY
More reviews below · skip ahead More below — but families keep raving about the same things. ♡ Skip to reviews ↓
What families mention most
Read the 19,144 and a few words keep coming up.
Communication Delivery updates Arrived healthy A person by name Zoom with the breeder Supply checklist On time Bonded instantly

Every review is from a verified customer and posted as written. We read each one, reply when we can, and thank the families who keep sending us their puppy’s first-day photos.

Customer Videos
Prefer to watch? Families filmed the whole thing.

Airport meets and doorstep deliveries, first nights home, Meet-a-Breeder interviews, Pawrade Live — every touchpoint of the process, told by the people who lived it.

Delivery days · Breeder interviews · Customer stories · Pawrade LiveWatch customer videos →
The word that comes up most

“Communication” — because it’s never just you and a breeder.

You, the breeder, and your named Pawrade advocate — in every conversation, on every channel. Guiding, educating, and keeping the record. You are protected.

Never alone, not for a minute. ♡
Talk to a specialist(888) 729-8812A real person · Daily 9AM – 11PM EST
You & your familyAsk anything, any time.
PawradeYour named Concierge, start to finish.Always in the room
The breederAnswers about the litter, on the record.
Recorded & retained
3-way Message Center

You, the breeder and your Concierge in one thread — every message logged.

Recorded & retained
Video call

Meet the breeder and the puppy live. Calls are recorded and kept on file.

Recorded & retained
Phone call

A real person, daily 9AM–11PM EST. Calls are recorded and retained.

Never a he-said, she-said. A live animal and high emotions on both sides — the record is what protects you, and it holds every party to their word.
More reviews below · skip ahead Proactive care for newborn puppies. Now you know. Skip to reviews ↓
Puppy first, before the review

A strict health protocol is why “arrived healthy” shows up so often.

Pawrade pioneered proactive health care for newborn puppies — analysis, prevention and intervention before a puppy ever travels. No puppy leaves for a Pawrade family until a licensed veterinarian has examined it, and if anything needs attention, the trip waits. The puppy’s health comes before anyone’s calendar.

Puppy first, every step of the way. ♡
Our Puppy First Approach →
Screened breeders only

Vetted and signed to the No Puppy Mill Pledge before a single puppy is listed.

Licensed-vet exam, 3–5 days before travel

A full physical of the actual puppy — not the parents’ paperwork.

Fecal test, vaccines, deworming

Recorded on the Veterinary Health Report and reviewed by our Health First team.

A finding pauses the trip

A positive fecal or a cough moves the date until the breeder’s vet resolves it. The sale stands; the puppy decides when.

Findings shared with you

Communicated before travel and uploaded to your PetPay account; a hard copy travels with the puppy.

Health Guarantee, independently administered

3 years included, extendable to 10 — run by PetPay, not the breeder.

“Thanks to the breeder who did such a great job raising, vaccinating and caring for our puppy. She arrived in great health and instantly bonded with our family.” — Kevin B., Loveland, CO · Olivia, Mini Dachshund
Set up to succeed

We prepare the family, not just the puppy.

A good placement is one that lasts. So the same team that screens breeders and reads the vet exam also teaches new owners what the first days, weeks and months look like — before the puppy arrives.

The Puppy Guide

Supplies, first 72 hours, potty and crate basics — sent before arrival.

72-hour vet visit

We ask every family to see their own vet within three days, and explain why.

A concierge who teaches

Your named advocate answers the “is this normal?” questions, from reserve to the first weeks.

Where not to go yet

Parks, pet stores and clinic floors wait until vaccines are done — and we tell you so.

A healthy start for a happy tomorrow. ♡

“They were in high communication — updates, checklists of supplies, and support through the full delivery process. Start to end I felt supported and clear.”

William T. · New York, NY · George, Cavapoo
The checklist William mentions is the Puppy Guide every family receives before arrival — food, crate, the 72-hour vet visit, and where not to take a puppy until its vaccines are done.
Verified · Dec 7, 2021

“We are very pleased with the level of communication and care that was shown throughout this process. Pawrade's way of doing business provides reassrance that everything is aboveboard.”

Rory C. · Brooklyn, NY
Verified · Dec 7, 2021

“Start to finish it is was a great experience! Thank you for everything ”

Laura C. · North Andover MA
Verified · Dec 7, 2021

“Pawrade was great with helping find the best puppy that we wanted with their vast range of breeders all in one place. Only negatives that we encounter was a lack of communication, and responding to our requests. Example we asked for pictures, we received two the week after we purchased him and then received one the day prior to picking him up. Was a span of 1 month from purchasing and then receiving our puppy. Lack of communication with the breeder as well until days before pickup. Food that was recommended by Pawrade was inaccurate and even the breeder at pick up said, yea you're the 3rd buyer who was recommended that food that he's clearly not even on. One last thing, if an employee is going to be off for sometime, maybe relay information to another worker, not just let emails build up and then apologize weeks later. Thank you. ”

Mark L. · New York, NY
Verified · Dec 6, 2021

“The moment I met my little Sophie I was so happy! It was all so well organized and everyone was so nice and lovely! Thank you one million times! I love her so much!”

Mark M. · Whiting, NJ
Verified · Dec 6, 2021

“Pawrade provided me with a commendable experience. I would recommend to anyone and would purchase again. Thank you for being compliant and reliable. ”

Rhonda L. · Brooklyn, NY
Verified · Dec 6, 2021

“Great experience! the staff at pawrade is amazing they communicated the whole process every step of the way. Purchased a German Pinscher and she is perfect will definitely purchase another puppy through pawrade!”

Josh P. · Atlanta, GA
Verified · Dec 5, 2021

“I could not have imagined such a wonderful experience. I was hesitant to order a puppy online, but the reviews were so good and I fell in love with my little fur baby, so I took a risk. The entire experience was great! The Pawrade team is thorough, patient and kind. And the puzzle piece delivery service is amazing. If you want a puppy, check our Pawrade!!!”

Jacqui E. · Hingham, MA
Verified · Dec 5, 2021

“Highly recommend, great experience. Love my Coco!!! ”

Matilda C. · Middletown, NY
Verified · Dec 5, 2021

“I have never heard of this place until I was looking for a pup. I'm a paranoid people when it come to online stuff. Everyone communicated so well, easy process, and I just felt like at peace. Everything went so smooth and I'm so in love with my pup! Thank you so much! Recommend this website! ”

Alizabeth S. · Goshen, CT
Verified · Dec 5, 2021

“Everything was good and smooth, the puppy arrives healthy, they were very responsive and guide me through the whole process.”

Jorge O. · Raleigh, NC
Verified · Dec 4, 2021

“I cannot recommend pawrade enough! Every part of this process was seamless (and less daunting) because we knew we had a team of people who were willing to help with all of our questions. Not to mention, the timeliness of everyone's response was impressive. Thank you guys for everything. We love our new baby!!!”

Olivia P. · Manhattan Beach, CA
Verified · Dec 3, 2021

“Pawrade was very professional, friendly and responsive during the entire process, from the point of inquiring about a specific dog to the ultimate delivery of the dog. Pawrade provides a significant level of comfort the dog comes from a reputable breeder and the financial arrangements are handled safely and securely. ”

Bob & Barbara C. · Seattle, WA
Verified · Dec 3, 2021

“My experience with Pawrade has been top notch from the first communication inquiring about Cami (now named Lovey). The correspondence replies were always timely and gave me all the information I needed. The whole process was seamless, and the team I was working with were incredibly helpful, friendly and caring. Lovey arrived yesterday at Boston Logan Airport, in a secure crate and she was happy, healthy, and so loving. We could not be happier with our new little girl and for the service you provided in receiving her. Thank you so much.”

Julie M. · Andover, MA
Verified · Dec 3, 2021

“We are so happy with our new Bichon puppy Gracie - Pawrade made the process easy and we are SUPER happy with our new baby. The folks at Pawrade answered all of our questions in a timely matter and kept us up to date on the process. I would highly recommend to anyone looking for a specific puppy breed.”

Karmen R. · Kennesaw, GA
Verified · Dec 3, 2021

“Despite being nervous about purchasing a puppy from a breeder online, Pawrade was great in mitigating my fears. Their process was very rigorous and multilayered, which gave me a sense of calm, and assurances that I wasn't being duped by someone posing as a legitimate seller. Pawrade was there at the beginning of my transaction, in the middle, and right through to the very end. Interestingly, one day after my yorkie puppy had arrived, I received a follow up call from Pawrade to see how my puppy and I were doing. My puppy arrived - healthy, happy, full of energy and ready to play, eat, and poop. I highly recommend Pawrade if you are considering the purchase of a pet online.”

Terrance D. · Troy, MI
Verified · Dec 2, 2021

“I love pawrade!! They made the process stress free and they helped sooo much! ”

Brandi S. · Arlington, TX
Verified · Dec 2, 2021

“Beyond happy with Pawrade. It was a very smooth process from start to finish. They provide you with so much information and support. It was overwhelming at first, but it helped me a lot in the end. I highly recommend.”

Ivana C. · Wheeling, IL

*Reviews are syndicated weekly; we request reviews from real customers after they take delivery of their puppy. Also independently reviewed on Trustpilot.

Pawrade reviews, in numbers
19,144verified customer reviews, collected after delivery
96.6%satisfactory score · Grade A+
4.7out of 5 — here and independently on Trustpilot
2003the year Pet Media, Inc. started placing puppies
Real families. Real puppies. ♡

Pawrade reviews: what customers say about finding a puppy here

Pawrade customer reviews are requested from every family after their puppy is delivered and published as written. Read enough of them and a pattern shows up: people write about the person they dealt with by name — Lois, Shannon, Jason, Tara — about drivers and flight nannies who sent photos along the way, and about a puppy that stepped out of the carrier healthy, ate, played and slept that first night. Many admit they were nervous about finding a puppy online; the reviews are largely the story of that nervousness turning into confidence.

Pawrade is also reviewed independently on Trustpilot, where it holds an Excellent rating from more than 7,500 reviewers — a second, third-party read on the same experience.

Why Pawrade reviews read the way they do

Happy homecomings are designed, not lucky. Every Pawrade breeder is screened and signed to the No Puppy Mill Pledge before a puppy is listed. Every puppy is examined by a licensed veterinarian before it travels, and the findings are shared with the family — Pawrade’s Puppy First Approach to proactive health care for newborn puppies. A named Customer Concierge stays with you from reservation to arrival, every message, call and video call is kept on record, and through PetPay the breeder isn’t paid out until your puppy is home.

Then comes the part most puppy sellers skip: preparing the family. The Puppy Guide, the 72-hour vet visit, and a concierge who answers “is this normal?” for the first weeks are why so many reviews mention feeling supported after the puppy arrived, not just before. See how our process works →

You've read the reviews
Now meet the people in them.
Puppy first, every step of the way. ♡

Lois, Shannon, Jason, Tara — the names families thank are the names you'll be calling. Daily 9AM – 11PM EST.